I was very pleased with city auto glass. I made the appointment over the phone. The receptionist was pleasant to speak with. Answered all my questions. When I arrived at City Auto Glass I was told it would take 1- 1 1/2 hours. Very cold day. Car needed to warm up. The car was ready in 55 minutes. I had very little contact with a technician. He was very professional. Sure glad my insurance agent recommended City Auto Glass.