Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Check out what some of our customers have to say about their experiences
Great all-around service, both by American Family and City Auto Glass Hibbing.
BRIAN M., FORBES 11/19
Pat was very personable and professional—GREAT JOB PAT!
RANDY C., South St. Paul 11/18
I appreciated how quick and easy it was to process the insurance information. While on the phone with CAG, we connected to insurance and it was done in one phone call. The technician was friendly, smiled and made me feel confident in the work. He was also done on time. Thank you for your great service!
THE RIVER CHURCH, DULUTH 11/18
The gals up front were really on top of things.
ERIK J., DULUTH 11/18
Our tech was on time with great communication and professional tone
MICHAEL A., TWO HARBORS 11/18
It was my first time using City Auto Glass and I wasn’t quite sure where it was located, but the customer service representative was very helpful and patient and went the extra mile to make sure I found my way there.
HESTER B., BROOKLYN PARK 11/15
The young man who came to my house to provide the service was well dressed and courteous. He was professional in his look, talk, and acts. I appreciate him.
GAJENDRANATHAN R., SARTELL 11/15
I appreciate all City Glass did to help me through the process. I had to reschedule appointments several times due to circumstances and they really worked with me to get things done.
MIKE C., MONTICELLO 11/15
Excellent job! And on time.
TOM P., WHITE BEAR TOWNSHIP 11/14
I was impressed with how the insurance company and City Auto Glass worked together over the phone by conference call with me to set the appointment up and exchange all the necessary information.
BETH W., COLOGNE 11/12
The staff was excellent at explaining the process, very friendly, and made you feel welcome at the facility. The facility and shop were clean and organized. Overall it was a great experience; I would recommend City Auto Glass to everyone. Again, you have a great staff, desk receptionist outstanding.
ROBIN B., BYRON 11/12
Excellent service from the first contact through the completion of the repair. Next day repair while I waited for prompt completion in less than 30 minutes. Thank you
SHANE S., LE CENTER 11/12
Someone decided to use a garden-paver brick to smash the rear window of our car as it sat in our driveway. We have a small baby and this was during that cold snap this fall…needless to say we wanted to move quickly! I called my insurance and the business they suggested could not come out for 5 days. That was far too long to wait. I called City Auto Glass and was so pleased – they were happy to work with our insurance with no out of pocket costs. From the amazing customer service on the phone to the quick work—it was all wonderful and fixed before the end of the next day! I would absolutely recommend City Auto Glass any time!
JAYNE D., MINNEAPOLIS 10/11
The whole experience was good.
ANDREJ P., LANESBORO 11/8
High-quality service from a top-notch company!
ERIC P., OAK GROVE 11/7
Great Job. I had a crack filled and I can’t see the fix at all, that is what I would expect from a perfect repair. Thanks.
CRAIG L., BROOKLYN PARK 11/7
Thank you for prompt, good service.
THERESA L., ORONOCO 11/6
I was very pleased with my entire experience from start to finish. Everybody was very pleasant and I was able to get my windshield replaced with only one visit to their shop.
JULIE D., ROCHESTER 11/5
The technician was friendly and knowledgeable of the work that needed to be completed.
JEAN J., BRAINERD 11/5
I was very impressed with the 3-way calling used to set up the appointment with Progressive and your company. Super efficient.
ROGER & SANDRA P., GRAND MARAIS 11/5
The installer seemed professional and was very friendly at the same time. I would recommend City Auto Glass to anyone who needs any glass replacements.
DEAN A., CLOQUET 11/4
Excellent service, professional results.
GREGORY L., MOTLEY 11/4
MARVIN D., CLEAR LAKE 11/4
Excellent service! Fast, easy, and super helpful! Best customer service in town!
TODD M., DULUTH 11/05/2019
Josh was awesome! He dropped me off at Perkins and picked me up when my van was done. Great customer service!
KAREN O., LONG PRAIRIE 11/05/2019
Very friendly and professional staff across the board. They really make sure they do the best to make the repairs as convenient as possible to your schedule. The technicians are fast and do a great job. If you need some glass replaced on your vehicle these are the folks to call.
DEREK M., INTERNATIONAL FALLS 11/03/2019
Very personable techs.
LINDA O., MADISON LAKE 11/02/2019
Tony was excellent at sharing his knowledge and answering my questions on both visits. He is an excellent teacher. He is polite kind and friendly. Send him if I ever need him again. He is trustworthy and professional!
NANCY K., RICHMOND 11/01/2019
Thanks Brian, for the professional install.
KENNETH B., CHATFIELD 10/31/2019
From start to finish, it was a fantastic experience. Super easy and very prompt. The guys that installed the glass were timely, careful and super fast! Very happy…something to note as well, I NEVER do these types of reviews. I felt like the service excellence I experienced warranted me leaving a review. Very happy all around!
RICHARD M., SAVAGE 10/29/2019
Josh was awesome! He was professional, courteous and helpful. He communicated what was going to happen and what to do if I wasn’t satisfied. I appreciated how well he explained everything. Great job Josh!
CHRISTINE Z., ST. PETER 10/29/2019
The customer service rep was friendly and helpful. The glass tech did a good install and was very professional. So far, no air or water leaks.
ROBERT C., SAUK RAPIDS 10/29/2019
Very happy with the upgraded windshield.
CHERYL G., FEDERAL DAM 10/28/2019
I was referred by my Allstate agent now as well as for previous work. Always done right.
DON P., MYRTLE BEACH, BROOKLYN PARK 10/26/2019
I have always been completely satisfied with City Auto Glass. They work with my insurance company and make the overall process of getting a windshield replaced/repaired very easy.
RICHARD S., Rochester 10/25/2019
MICHAEL H., WOODBURY 10/24/2019
This experience from start to finish took just a few hours. From the time I contacted my insurance agent until the time the job was completed by your technicians, only a short time elapsed. I was dreading getting my windshield replaced. What a pleasant surprise, the expertise of both my agent and your team. Thank you so much.
ANGIE R., PROCTOR 10/24/2019
Very prompt and professional, friendly staff.
TIM AND TANYA S., BYRON 10/24/2019
Best service I have ever had, I will always recommend your company Great installer. Thank you, Kevin
KEVIN L., WILLMAR 10/23/2019
Always quality work and done in a timely manner. Thanks again!
MEGAN D., BRAINERD 10/22/2019
The customer service person that helped me book the appointment was incredibly friendly. And the technician was fantastic, friendly, prompt, knowledgeable, and explained everything so clearly. I was incredibly impressed with my experience with City Auto Glass.
JEREMY M., Duluth 10/22/2019
City Auto Glass clearly knows how to run a customer-centered business. The scheduling person was friendly, efficient and effective. She knew what she was doing. Jesse consistently delivers with good communication, excellent repair quality, and good customer service. I wouldn’t use any other glass repair company. You exceeded expectations. Thank you!
GREG & JENNIFER R., TWO HARBORS 10/22/2019
The techs did a great job and are excellent at what they do. I don’t know how much you pay them; I just hope it’s enough. They did a great job! Quick too!
MILES S., BOVEY, COHASSET 10/18/2019
I switched my appointment to the Crystal location—the front desk administrator was friendly and kind. I was told the work would take 2-6 hours. I needed to get to work that afternoon and asked if it could be ready within 5 hours. The technician said that wouldn’t be a problem and it was completed in 2.5 hours—well within the timeframe I needed to be able to pick my car back up. Thank you for great, timely service!
KATHERINE T., MINNEAPOLIS 10/18/2019
Service was done in a timely and professional manner. It was nice to have the recalibration done by the technician so I did not have to take it back to the dealer to have this service preformed.
KENNETH K., PARK RAPIDS 10/18/2019
This is the second time I’ve used your company and have been completely satisfied each time! Thank you.
JEAN A., NORTH MANKATO 10/18/2019
Good follow-up, good communication and prompt delivery as promised. We don’t see this much anymore.
JOHN R., HIBBING 10/17/2019
The whole process could not have been easier!
GUY L., DULUTH, HERMANTOWN 10/17/2019
My son’s vehicle side window was broken into at work and unfortunately, he works nights and rain was in the forecast so I called at 7:30 am to see if they could get it done by 1:00 and Kathy said she could. I picked it up at 11:30 and all is well. Thank you Cathy!
JOHN M., SOUTH SAINT PAUL 10/16/2019
Flawless installation as promised. I appreciated the tech’s willingness to perform the install in the parking ramp because it was raining.
MARK J., MOUNDS VIEW 10/16/2019
Our windshield was cracked on a Monday and you had it repaired at our home in Granada by Tuesday. Thanks for being so prompt. We were getting ready to leave on vacation a few days later!
ERIC H., GRANADA 10/16/2019
Bryant, the installer, was professional, customer-focused, knew his job well, and he was very pleasant to talk to. Thank you for a great job.
MARK A., BLAINE 10/15/2019
I wasn’t sure how to handle anything with getting the windshield fixed when I contacted my insurance. City auto glass handled everything from calling me, setting up a time that worked for me, doing the repair at my office so I didn’t have to miss work. The technician was super nice and friendly.
SARAH G., PRIOR LAKE 10/11/2019
Leroy was awesome, he knows his stuff. He has great customer relation skills
ROBERT O., FOUNTAIN CITY 10/11/2019
My phone call was professionally handled and the technician was at my door within 60 minutes. From phone call to completion, it was about 90 minutes! Excellent service! Thank you!
RISIMA M., BURNSVILLE 10/11/2019
Great job! Hailey helped arrange the install and was great to work with.
MICHAEL S., PRIOR LAKE, WAYZATA 10/10/2019
I Love that they came to my house to repair my windshield. So convenient for a mother with little kids. They were professional and did a great job!
NICOLE P., HIBBING 10/10/2019
The guy who replaced my glass was great! We had great conversation, he was friendly with my rambunctious kids and did the job quickly.
MACKENSIE M., LAKE GEORGE 10/10/2019
Great service from start to finish. Quick and professional, would use again!
DERRIK P., APPLE VALLEY 10/09/2019
City Auto Glass is the best company, in my opinion, for glass repair and replacement!
TOM J., SARTELL 10/09/2019
I felt welcomed at the shop where I chose to have the work done. The waiting area was comfortable, quiet and well-stocked with refreshments and amenities. The technician was knowledgeable and was careful with my vehicle. The installation has been solid and tight—good as new, no concerns whatsoever.
GEORGE H., SAINT AUGUSTA, ST CLOUD SHOP 10/09/2019
City Auto Glass did a great job. Everyone I came in contact with was friendly and professional. The job was done well and on time. Overall I am extremely satisfied.
DAN F., SAVAGE 10/08/2019
Very professional! They followed the specific instructions I left for them to not knock on the door since it would make my dogs bark and wake up my baby. It was greatly appreciated. They finished the job in 30 minutes as promised.
ANGELA F., IRONTON 10/08/2019
Everyone was professional and nice. The technician was great. He explained exactly what was being done. The phone representative laid out all the possibilities and resulting actions if there were any issues.
GARY L., MAPLE GROVE 10/08/2019
Great service! The woman scheduling the appointment and dealing with your insurance is amazing. Pleasant, efficient and helpful.
TIM & DAWN K., ST. PETER 10/04/2019
Carter and Zach were great! Even when they found out they had to come back and redo the windshield because of a manufacturer error on the part. The office folks on the phone were also always very kind and helpful. Thanks so much!
RALPH B., ROBBINSDALE 09/25/2019
You made it effortless and seamless on our part. No babysitting required, rare in today’s service industry. Very well done!
MICHAEL K., BROOKLYN PARK 09/24/2019
I am a long-term State Farm customer, and over the last 23 years of living near Duluth, I have had several occasions to need windshield repair or replacement. Each has been serviced by City Auto Glass of Duluth, and I have always been fully satisfied with their service. I have nothing against their competition, but I will always choose City Auto Glass because of the positive experience I have always had. They are professional and good!
MICHAEL R., DULUTH 09/24/2019
Lisa was awesome, she took care of everything!
TODD G., ROCHESTER 09/22/2019
Cathy Oster was very thorough and helpful with the correct windshield wonderful customer service. Pat was my technician he was extremely professional and did a wonderful job with my full install City Auto Glass is by far the best.
SHEILA F., INVER GROVE HEIGHTS 09/20/2019
City Auto Glass made it very easy to get my windshield repaired. I highly recommend them.
SUSAN L., POPLAR, DULUTH 09/20/2019
Lucas is a great employee, very professional and I have recommended your company.
JACQUI P., BROOKLYN PARK 09/20/2019
As always PERFECTION!
MIKE M., SOUTH SAINT PAUL 09/19/2019
The only place that I will use for glass repair is City Auto Glass. If possible, I will use the Rochester location.
RICHARD P., CASS LAKE 09/19/2019
Excellent service, excellent job performed, the technician was informative, professional and friendly!
NANCY T., REMER 09/19/2019
The administrative staff was extremely helpful in setting up an appointment and working with my insurance company. When I arrived for my appointment the technician came out and met with me and explained what he would be doing and made sure I had all my concerns and questions answered. Given I had sight assist on my Subaru he explained how he would need to adjust the camera devices. My car was ready when promised and vacuumed clean. The windshield was an original Subaru and the sight assist works perfectly. Thank you. Highly recommend,
JOSEPH K., ROCHESTER 09/18/2019
Excellent customer service very thorough and polite, when I called to make an appointment for a new windshield I didn’t have to wait long only 2 days with other shops I called I had to wait over a week to get an appointment. Keep up the exceptional service.
JAYNA N., RICE 09/18/2019
Outstanding customer service from start to finish. I had my windshield replaced twice in an 8 month period and both times it was done in one hour- WITH NO LEAKS!! Thanks
JOHN O., HIBBING 09/18/2019
Andy, Your technician did a great job. He was very confident about his skills. As you may know, I was asked by Farmer’s corporate office to use Safelite. I don’t think their tech could make the right decision, and as a result, I was left without a windshield for a week. In the future, I will always use City Auto Glass. Thanks to Andy and the whole City Auto Glass team.
Reinhold ., WILLOW RIVER 09/17/2019
Thank you to Kathy for her great help and for getting my crv in right away.
MICHAEL L., SOUTH SAINT PAUL 09/13/2019
The glass technician was a great representative of your company, you have a very professional employee working for you.
GARY B., DULUTH 09/12/2019
For sure, for best results and satisfaction, use City Auto Glass!
HAROLD M., ROCHESTER 09/12/2019
I have used this location exclusively for the past 25 years.
MIKE M., MINNEAPOLIS 09/10/2019
The entire process, from notifying American Family Insurance, to getting the windshield replaced went SO smoothly! I very much appreciate City Auto Glass working with me so I could get my windshield replaced the day before leaving on vacation. The customer service rep, I can’t remember her name, was very professional, friendly and helpful! She was able to work my appointment around my work schedule. The quality of work was great too; I’ve not had any problems since it was installed. Thanks City Auto Glass!
JULIE H., AMDELIA 09/07/2019
The service tech guy whose name was Dylan was a great guy, fast, on time, and good work. I even learned a thing from him about windshields,
THOMAS O., PROCTOR 09/06/2019
Great service! Pleasant, prompt, professional–could not be better.
JAMES B., DULUTH 09/06/2019
Thank you to the technician who pointed out a dent in my window area from the rock that was thrown through it. I wouldn’t have known about it without him telling me, and I appreciate it very much. I will now be aware of any problems with the window possibly not sealing correctly.
BARBARA P., DULUTH 09/06/2019
Outstanding service. The technician allowed me to watch and explain what he was doing step-by-step. He was professional and courteous. Lisa in the office is always very efficient and kind. City Auto Glass will always be my 1st choice.
STEVEN AND ANDREA D., ROCHESTER 09/06/2019
The technician, Ray, was very professional and did outstanding work on my 2012 Chevy Traverse on Friday, August 30 at my work address in Maple Grove! Now my wife is going to call in and request that Ray also do the install on her windshield as well! Great job Ray and City Auto Glass!
DEAN L., DELANO 09/05/2019
Leroy did a good job explaining the repair. They were on time and courteous.
KRISTIN S., ROCHESTER 09/05/2019
This is now my go-to glass shop. Quick, easy, and done right. I’ll be referring to friends and family.
JAMES L., FARMINGTON 09/05/2019
Handled with one call for scheduling, one call from the tech when he was close to my office, one call when he arrived and one call when he was done. Simply perfect!
DAVID M., WAYZATA 09/05/2019
On the phone, Casey was extremely pleasant. Matt showed up on time and was very professional.
COLE & CRAIG R., PARK RAPIDS 08/30/2019
Your service could not get any better! It was over and above. They changed their schedule to meet my needs, and they were very nice and friendly.
CARL L., Hoyt Lakes 08/28/2019
Our service tech, Joe, was so awesome. He explained things to me and kept me informed all the way. Any question I had he answered.
CARL L., Inver Grove Heights 08/28/2019
This is my second time using CAG Winona, but my first time actually interacting (the first time my insurance agent did the leg work). The representative I spoke with was very friendly and professional! She got my information and even helped me file the claim through insurance. I called on a Friday afternoon, the appointment was promptly set up, and my new windshield was completed by the time I left work on Tuesday. The work done on my vehicle was top-notch and very professional! They really know what they’re doing. I wouldn’t even consider going to another installer, because I have always been extremely satisfied with the work.
ANDY P., Buffalo 08/27/2019
Bryant was excellent! He was knowledgeable and friendly, along with being meticulous and efficient!
MICHELLE H., Shoreview 08/27/2019
The repair personnel were friendly, polite and very professional. I thought that they were awesome! They even had suggestions for things that I could do in the event that I needed to replace the glass again because of poor quality workmanship from the previous time it was replaced (before we purchased the vehicle). I really appreciated the input!
VICTOR & BONITA C., Long Prairie 08/27/2019
I received next day service as I was in a pinch for my vehicle. They actually had my vehicle done a little early and I literally had to give two signatures. That was the entirety of paperwork from start to finish.
STEPHEN & KRISTI R., Minneapolis 08/23/2019
Country Financial was quick to identify the need for my glass repair and friendly to work with in resolving my issue. City Auto Glass was the immediate recommendation to do the work and I quickly understood why as they were very professional and quick. They came to my office and repaired the glass in less than 30 minutes while requiring my attention for less than 5 minutes so I could continue working.
REGAN J., St. Cloud 08/23/2019
I appreciate that my tech was able to start at 8 am. He was friendly and efficient and was able to get my workday going so I didn’t miss my staff meeting. Please reward him for his service.
SUE B., Blaine 08/22/2019
I have had City Auto Glass service several windshields for me, and I have been very pleased. I won’t go anywhere else! The technicians are excellent and communication is great too!
GINA B., Mahtomedi 08/22/2019
Everyone involved was very helpful. I called for service on Friday at noon and my windshield was replaced at noon on Monday. They also helped me with the insurance claim.
ROBERT L., Hermantown 08/21/2019
City Auto Glass team worked like a well-oiled machine. Perfect.
DAVID V., Winona 08/21/2019
City Auto Glass is awesome and they have cookies!
ERIC B., West Duluth 08/20/2019
We were thrilled with our experience – you were very responsive to our request for help, you made it easy, your technicians were respectful and efficient. We will use you again in a minute!
VAL U., Grand Marais 08/20/2019
Once again, City Auto Glass does an OUTSTANDING JOB! I would NEVER consider doing business anywhere else! A huge thank you to everyone involved at the Duluth, MN office.
SCOTT H., Lake Nebagamon 08/20/2019
Seth and his co-co-worker did a fantastic job! Would highly recommend you! Thanks for the great service!!
NICK & KIM D., MAX 08/15/2019
Guys were great and it looks good. They also told me about the warranty since it was a repair and not a replacement which was really nice. Thanks!
JONNIE D., NASHWAUK 08/15/2019
The service was easy to work with the service rep was good and very professional. Would highly recommend City Auto Class
DANIEL M., PROCTOR 08/15/2019
I was very impressed with getting in so quickly for windshield repair, and the quality of the work, the helpfulness, and professionalism of the staff I dealt with.
REBECCA S., Duluth 08/15/2019
We had a great experience. Technicians came to the house, did their work and were in and out in 30 minutes. Nice job. Very friendly, knowledgeable and courteous. Couldn’t have asked for better service.
SUSAN & BRUCE P., WAITE PARK 08/15/2019
I had 4 mobile options from my insurance company for glass. I chose City Auto Glass thinking it was closest…not knowing anything about any of the companies. It certainly worked out choosing City because I was very happy with the service. From my 1st call to set it up to the replacing of my windshield. My call was handled professionally and the gal I talked to got all the information she needed, then set up a time with me that worked and the gentleman that replaced my windshield seemed to really know what he was doing and did a great job! So many times I feel customer service is just a thing of the past, but I felt I had excellent customer service and was treated like an important customer from start to finish! Good job City Auto Glass and I would recommend you to anyone.
SUSAN R., FARMINGTON 08/14/2019
Amazing service from the minute I called to make the appointment to picking up my vehicle after the windshield had been replaced… earlier than promised! I was especially impressed with the ease of scheduling service. The agent did a three-way call with someone from my insurance company to process a claim, which meant I didn’t have to make a separate call to get things rolling. The work done on my car was impeccable. I will be coming back for any glass replacement needs in the future!
KIRSTEN F., Duluth 08/13/2019
Have used City Auto Glass numerous times. Always good service.
KEVIN A., MCGREGOR 08/13/2019
I called to speak with your representative about perhaps getting my window fixed sooner than my insurance said that you could. She was so thoughtful and kind and she did it. The technician followed up and it was done when they said it was going to be done… even two days sooner. I have nothing but good things to say about you and your company and the service I received.
JAMES A., ST CLOUD 08/13/2019
It was a great experience. I spoke with City Auto Glass on the phone, we set up a day for the repair at my house. They called that day to set up a time. I was at an appointment with my youngest son so I was not able to be home. They were able to complete the job without me on site. Came home to a complete job. I would like to say thank you for the great work.
JOHN H., DULUTH 08/13/2019
The claim process was simple and easy. I contacted my insurance company and within a short time, I was contacted by City Auto Glass to get the repair scheduled. The tech arrived on time and completed the job in a short amount of time. Very satisfied with the work.
HANNAH F., RANDALL 08/12/2019
Very friendly, and professional staff.
LYNN B., Saginaw 08/08/2019
As always, Jesse is one of the few that I trust with my vehicles as I am extremely picky. His time and experience are invaluable
BRIAN M., Superior 08/08/2019
The installer was very professional, on time, and did a great job! Highly recommend!
PRESILIAN M., Owatonna 08/08/2019
The glass technician was very polite, very professional and kind! Excellent experience!
FRED C., Blomkest 08/08/2019
We had an unfortunate back window blow out on Thursday evening. We called on Friday morning for replacement. They not only had the window in stock, but they were at our home by 10:00 a.m. to fix it! Dave was an absolute pleasure to work with. Very professional.
SCOTT F., Duluth 08/08/2019
The technician was very friendly and did a superb job. He showed up on time and did his job very timely.
CHRISTY & TIM R., Pequot Lakes 08/07/2019
They came to my home exactly when they said they would and went right to work completing the job in the time they said it would take. They cleaned up any mess they may have made.
KAREN U., Chaska 08/06/2019
The technician was knowledgeable, courteous and explained what I needed to do after the installation. Thank you.
STEVEN R., Duluth 08/06/2019
Both the customer service person and the technician were excellent. They both did wonderful jobs.
CERISE D., Saint Paul 08/06/2019
The techs arrived on time and were efficient and polite! I loved that they were able to come to me, the entire experience was fabulous!
KAIJA R., Chisolm 08/01/2019
The service tech, Joe, did an amazing job. I really appreciate the professionalism and the treatment that I had while being your customer. Thank you for everything.
NICK J., Stillwater 07/31/2019
Thank you, my agent recommended you but said we could use any company we wanted. Glad we used your team.
WM R., Shakopee 07/31/2019
Thank you! The two guys who did the job were the best! And they vacuumed and dusted the vehicle! That was a lovely surprise. Great job. Thank you again!
WADE S., Ely 07/30/2019
The customer service representative made setting up the appointment easy and pain-free! The Technicians that completed the work called me and maintained great communication throughout the day making the glass replacement fast and easy for both of us. Great experience in every area of the company!
QUENTIN B., Swanville 07/29/2019
Mike was the installation technician. Mike does a great job of replacing or repairing our windshield glass. If I am not able to meet with Mike, he always calls as a follow up on the work that was done to make sure we understand the instructions he leaves following the repair.
Jane from Woodland Centers, Montevideo 07/29/2019
I was impressed with how easy the process was, particularly the vendor calling the insurance company with me and handling the details. It was as easy as emailing my agent, taking two phone calls, and leaving the vehicle parked outside my house. Very satisfied and would recommend all parties involved.
RODNEY S., Rochester 07/26/2019
The first time the technician came to my house it was raining, and I forgot to clean out the garage. They were able to reschedule the appointment asap, even though it was our fault. They were also very quick when they came! I really appreciated that being home with 3 kids!
CARI S., AURORA 07/26/2019
I found out my back windshield had shattered at 4 pm on a Friday. I called my insurance agent who sent my information to your company. By 4:30 pm that day I was talking with your scheduler who said someone would be out the next day in the morning. At 8:40 am on Saturday, Lucas called. He came to fix my windshield. I can’t say enough good things about him. He represents your company so well. He’s competent, capable and an all-around great guy. Thank you. Your employees are the best!
KATHLEEN O., MINNEAPOLIS 07/25/2019
The tech arrived early and completed the removal & install very competently. The Audi Q7 is not an easy install & he overcame all difficulties.
CHARLES & DALE A., TOFTE 07/25/2019
The technician called prior to coming out to give me a time window. He showed up within the window he promised. He was polite, courteous and had the window replaced in no time. I had a very positive experience and interaction. I would recommend City Auto Glass to others.
ROBIN S., ORONO 07/24/2019
I was very happy you were able to move me up to same-day service since I had to travel. That was much appreciated.
GREG M., WEST ST PAUL 07/24/2019
Carl did a very good professional job. He checked the car over for dents and started to work on it right away. When he got done it was better than the original. Thank You Carl
FRANK T., BOWERVILLE 07/24/2019
I put off getting my windshield fixed for a very long time because I just didn’t want to deal with it. When I finally made the call I was amazed at how simple the process was. I think I called on a Monday and by that Wednesday afternoon, my windshield had been replaced. It was so easy! Thank you!!
TAMMY A., CHATFIELD 07/24/2019
Great repair – can’t even see it. Really nice, and professional tech. All around great experience. Thank you!
JOANNE N., ST. LOUIS PARK 07/24/2019
Your organization is one of the best run companies I have ever had the pleasure of doing business with!
KEVIN J., ANNANDALE 07/23/2019
City Auto Glass was great to work with! They helped take care of everything from helping with the insurance claim to coming to me at my place of work to replace my windshield. I talked to them in the afternoon and they set my appointment up for the very next day. They even finished the job hours ahead of schedule! They were very professional and friendly too! I highly recommend them for any repair or replacement.
STEPHANIE K., CARLTON 07/19/2019
The rain in the area almost canceled the repair, but the technician kept me informed with the weather and after it cleared up they were still able to get it done (while I was on vacation). Mike O. was super nice, super professional and super quick!
MICHELLE S., OTSEGO 07/18/2019
Excellent, friendly, and timely service that is very convenient. They work with your insurance and there is no hassle at all. Excellent all around.
JENNIFER B., WEST DULUTH 07/18/2019
Cathy in Customer Service was knowledgeable and patient. My Technician absolutely knew what he was looking at and did everything to take care of it at the scheduled time. And, he was a personable and great guy.
JULIA A., INVER GROVE HEIGHTS 07/17/2019
The technician was friendly, very knowledgeable and did clean work. Very easy to schedule the service as City Auto Glass will come to you whether you are at home or work.
JENNIFER C., BUFFALO 07/16/2019
Both the customer service rep and technician were very professional and did a great job!
JULIE G., DULUTH 07/16/2019
Very professional, from the first contact to the gentlemen that arrived to promptly replace my windshield. Yes! Thanks.
ANTIGANIE J., LE SUEUR, ST PAUL 07/16/2019
Friendly folks, the work was done in a very professional way.
DANIEL L., DULUTH 07/15/2019
Fast and friendly service, exactly what I’ve come to expect from City Auto Glass. Thank you.
BILL N., INVER GROVE HEIGHTS, 07/15/2019
Tony was great, he called about 30 minutes before he arrived and called when he finished to let me know he was done. I was pleasantly surprised to find my back seat had been vacuumed out and the broken glass in my truck was gone. I left it there with the intention of cleaning it when he was finished, but he took care of it for me! Great work, great guy! Thank you!
THOMAS C., ST CLOUD 07/13/2019
City Auto Glass was willing to go out of their way to make it convenient for me. I would definitely go there again if I needed work done.
JOHN H., St. Cloud 07/12/2019
This company is awesome, Matt Hirsch especially! He does wonderful work and is professional, timely, and thorough. Great customer service here!
SCOTT J., Park Rapids 07/11/2019
You and your team met all my expectations as a customer. Friendly, competent, on time, quality work and you provided a free car for the time you had my car.
PAUL C., Woodbury 07/11/2019
Great customer service! Professional, courteous & on time. The technicians came right to our shop and completed the work in a timely manner.
BROWN TRANSPORTATION, Eveleth 07/10/2019
OK—First off, I rarely complete any of the survey requests that I receive. Primarily, because it’s just people doing what they are expected to do. However, the experience I had with your company far exceeded expectations. Carter, the technician who completed the work on my car was exceptional in his service, knowledge, and dedication. Thank you.
MICHAEL O., Eagan 07/10/2019
Exceptional experience from beginning to end! Thank you, very much.
KERRY J., Hermantown 07/10/2019
The technician was friendly, efficient, and respectful of my vehicle. I was extremely happy with every aspect of the glass replacement. 5-star service.
STEPHEN M., St. Bonifacius 07/09/2019
From the process of filing my claim to the windshield install, everyone was great!
AMANDA A., Park Rapids 07/09/2019
The customer service representative and the installer were very professional in every aspect of my experience. The installer called to keep my wife informed that he would be on time. He put in an OEM windshield and the quality of work was the best I have experienced. The installer also cleaned the dash and everything was done professionally. On the 3 way call with the insurance company, your representative was very professional in making sure I was able to select City Auto Glass as my choice. I would recommend City Auto Glass to anyone who needs your services, and I would use City Auto Glass with any auto glass need in the future.
LARRY S., Baxter 07/08/2019
I am completely satisfied with my glass repair with City Auto Glass. Jesse Miller always does a great and professional job. He was on time and cleaned everything up when finished. I recommend him and City Auto to everyone.
DALE W., Two Harbors 07/04/2019
This was the second time I have had a windshield replaced at your company and will continue to use your company and refer friends and family. Truly a great company, thank you!
LISA M., Maplewood 07/03/2019
The service was flexible to accommodate my work schedule, it was on time and the technician went over the work done to make sure I was satisfied.
KIMBERLY P., Shakopee 07/03/2019
From the moment I made the call to have the back window replaced until the install was complete, I was totally satisfied!
BONNI M., Proctor 07/03/2019
My technician was great! He’s been installing glass for 10 years, and really knew his stuff. I would hire City Auto Glass again in a heartbeat.
STEPHEN A., St. Louis Park 07/02/2019
The customer service rep was polite and efficient. Both field representatives were very nice and completed the work quickly. They also called ahead of time to let me know they were on their way. They also arrived at the beginning of the 4-hour window. I was very pleased with the whole experience.
KIM D., Hastings 07/02/2019
Excellent customer service from your office and from the technician, very professional and friendly.
JENNIFER B., Renville 07/02/2019
You guys were quick, efficient, and only charged what my insurance would pay!
JOHN M., Stillwater 07/02/2019
I am very satisfied with the windshield replacement on my 2015 Corvette and would recommend your shop to all my friends in the Rochester Area Corvette Enthusiasts Club.
BRUCE S., Zumbrota 06/28/2019
I had a good experience with the sales representative and this was the first time I was able to show that I appreciated his service. I was pleased by all aspects of the operation from the time I dropped off the vehicle to the time I picked it up. I was treated as I thought I should be and was not disappointed.
TOM L., Cleveland 06/27/2019
Great technicians, professional, on time, great work. Thank you. Scott Olson
SCOTT O., Arden Hills 06/27/2019
Your customer service is excellent. You know the insurance claim process well and were able to guide me through it. Very much appreciated!
KERRI S., Rochester 06/27/2019
Matt H. was my technician. I was extremely impressed with his professionalism. He was friendly and patient in explaining the installation process and did a great job during the process answering questions and cleaning up as he went. Outstanding job Matt!
ANDY K., Park Rapids 06/26/2019
We were very satisfied with the work done by City Auto Glass. We have used their services before and would definitely use them again.
DAVID N., West St. Paul 06/26/2019
I was able to schedule next day service and the repair was completed in a timely manner. Both the tech and Lisa were great!
MICHAEL S., Rochester, 06/26/2019
The technician even watched the weather radar and worked between showers.
LAUREEN S., White Bear Lake 06/25/2019
The technicians were very friendly and efficient. They asked if I had any questions or concerns, and provided me with information for proper care following the installation of the new windshield.
CORINNE J., Virginia 06/25/2019
This was the second time I have used City Auto Glass for my windshield repairs. They are knowledgeable, friendly, and do an excellent job. Once they replaced the windshield and this time they repaired a couple of chips. They get my seal of approval!
PATRICIA B., Lino Lakes 06/18/2019
The technician that came out and let my son and I watch him replace the windshield. He was super cool about explaining some of what he was doing and showing my son his tools and explaining what they did. Super nice guy and he did an awesome job!
BRITTANY C., Eagan 06/19/2019
I can barely tell that there is a chip! The work was well done and in a timely manner. I appreciate the care the technician showed to my vehicle and the promptness of my overall service. Thank you!
ALLISON D., Hastings, 06/19/2019
Customer service over the phone was phenomenal in helping set up the appointment and go through the insurance claim. The installers were on time, quick, friendly, and did great work!
LAUREN J., Rochester 06/23/2019
The technicians were awesome. Showed and explained to me what they were doing while they were doing it. Extremely friendly and professional. These 2 guys knocked it out of the park. Thank you.
CORRIN & RICKY M., Roseau 06/12/2019
Mike was the absolute best technician! He was friendly, very knowledgeable, professional, detailed, accurate, efficient, hardworking, and, yes, once again, friendly!
FELICIA Y., Willmar 06/11/2019
Wonderful service and people. Would definitely recommend and use again!
KARI H., Farmington 06/11/2019
Your installers were great. Very good people skills. I owned a small business for 34 years and the biggest asset was employees with good people skill along with skills to perform the work asked of them. These fellows had both, they were here when they said they would be and they did a great job. Thanks!
Paul J., Hovland 06/11/2019
The technician was very prompt and knowledgeable about what he was doing. He completed the job quickly and explained what he was going to do before installing.
KRISTIN F., New Ulm 06/06/2019
Andy was pleasant and professional. He worked fast and did a fantastic job!
JUSTIN E., South St. Paul 06/06/2019
I was very pleased with the whole process. The techs that did the job were professional and friendly. Kept me informed at all times. Very thorough. Would highly recommend your company.
KIM W., Chaska 06/04/2019
Absolutely superb service. A nice woman called me to make the appointment. The technician called to let me know when he would arrive. He came on time, worked quickly, explained everything I needed to know and was extremely professional. Thank you.
KATHLEEN J., Duluth 06/04/2019
Excellent Service from the time I made my claim with my insurance to the end. I didn’t have to do anything except confirm a day for the work to be done and in less than an hour on the day of my appointment, my car had a new windshield. I had just purchased my car and gotten the crack in it only a week after owning it. So, I was so glad it was able to be fixed fast. I would highly recommend your company to anyone needing a windshield replaced or any type of glass repair done. Excellent Service Thank you so much.
JEFF K., Plymouth 06/04/2019
The tech who did the work was amazing! Knowledgeable, professional and a very pleasant person. Superb!
STEVEN P., Andover 06/04/2019
Mike was so professional and did an awesome job with my car. I would return, hopefully I won’t need to…Thank you for all your help.
JODY N., Willmar 06/04/2019
I have used City Auto Glass for all of my glass claims through American Family Insurance and will continue to use City Auto Glass. Very friendly customer service personnel, her name is Lori, very nice, polite and kind. One of the service techs even offered to bring me to my work before the allotted time for their transportation carrier to start his day. I would definitely recommend City Auto Glass for all your glass needs.
JOHN O., NORTH MANKATO 05/31/2019
I was grateful for how quick and accommodating City Auto Glass was. When the vehicle wasn’t here at the time they were coming, they went to another job and then came to us! Thank you for being so accommodating and getting the car done quickly!
JANELL N., EDEN PRAIRIE 05/31/2019
Extremely easy and professional to work with, I would highly recommend using City Auto Glass.
CHAD C., DULUTH 05/30/2019
The man who did my windshield did a fantastic job, very quick, and was very friendly too. Best windshield replacement experience I’ve ever had!
JOHN A., Birchwood Village 05/30/2019
Your guy was on time, he was polite and courteous, worked quickly, and did a great job vacuuming/sweeping up all the broken glass, especially the glass inside the vehicle. He did an excellent job and was professional too. Very happy with his work.
MARK F., ST PAUL 05/29/2019
My glass tech was awesome. I believe his name was Alex. Our glass had a tint at the top of it and he did not know that when he came out…nor did I tell anyone…I didn’t even think to mention it…he helped me decide if I should go regular or replace with the same…it was great. Really appreciate the extra effort. Super professional really looked over the truck and communicated everything that he was going to do.
JANINE K., WATERTOWN 05/29/2019
The technician arrived right when he said he would. Very professional and kind. He finished exactly when he said it would be done. Excellent service. Thank you!
MARY D., HENNING 05/24/2019
Being a retired licensed insurance agent, I have had the opportunity to work with many glass companies and insurance companies. Over those 30 years, I experienced that City Auto Glass and Auto-owners Insurance are right at the top of the list of companies to work with. Thank you for work well done.
RONDA H., WILLMAR 05/23/2019
Great people, great service! Runs like a well-oiled Swiss watch! Debbie called me to set up an appointment, and Andy came to my work to install a new windshield. It was super easy, well organized, and my windshield is like it came from the factory. I couldn’t be happier! Also, they took care of everything with my insurance company.
RICHARD R., Duluth 05/23/2019
The technician was top-notch! He was polite, upbeat and thorough. He did an excellent job of explaining what he was going to do before he began the work and again when he explained the wait times after the installation. I’ve had my windshield replaced in the past and I have to say this technician at City Auto Glass stood out as exceptional. I was very impressed with him and his professionalism. Thank you!!
CINDY K., Duluth 05/23/2019
Both the customer service rep (Cathy) and technician (Clint) were friendly and very helpful. The tech called when on his way, as promised, and was right on with his arrival time estimate and length of time to complete the job. Great customer service has become a rarity so I really appreciate it when it happens. You guys are great! Thanks!
PAUL W., Austin 05/22/19
Had heard great things about CAG and they surely did not disappoint. Great staff!
JOHN W., Rochester 05/22/19
We had a broken windshield on our 2018 Ford Escape. City Auto Glass installed Ford OEM Carlite glass with rain sensor, lane keeping, and sound shield. All features worked with the new windshield, which was not the case with a competitor replacement last year. Fast, friendly, and quality work. Very satisfied and I highly recommend.
JOHN B., Rochester 05/22/19
Great experience! The repairman cared about getting the job done right and very professionally. He even vacuumed and cleaned my car like new. Very pleased.
JONATHAN F., Darwin 05/21/19
Thanks again for the timely service. The service rep was on time, and completed the work in a timely manner, pleasant and professional. We also appreciated the at-home service. I would highly recommend City Auto Glass to friends. They also handled the paperwork with our insurance company!
BILL H., Shoreview 05/21/19
Great job! Very informative technician, he got the job done the day after the claim was filed. Very pleased.
SARA W., Raymond 05/21/19
I have had service both come to me and through the shop itself. Both times were a wonderful experience, great service, friendly staff! Couldn’t ask for anything better. I’ve told not only my family and friends but coworkers too about how wonderful you were to work with. I have a vehicle that is no longer made and it has oddly shaped windows; somehow, it’s still never taken more than a day to have my vehicle back to new. Thank you!
CHLOE S., Duluth 05/19/19
Just stopped to see if they could take me and was very surprised that I didn’t have to schedule an appointment and pleased that they were able to take my vehicle and do the repair immediately. Maybe a total of 45 minutes. Thank you, thank you, thank you!
CYNTHIA M., Duluth 05/18/2019
Very professional job, they cleaned everything up when they were done and they made the whole process easy!
SCOTT C., Minneapolis 05/16/19
Very pleased, one thing I’d like to suggest. I shopped around for quotes before learning my insurance company would cover the windshield with no deductible. You guys were more expensive than your competitors but I learned you use a superior glass. That’s something that may be worth mentioning up front.
RYAN F., Red Wing 05/16/19
The glass technician that worked on my vehicle was super friendly toward my dogs and myself. I’d highly recommend him and the windshield looks great too!
JOSH B., North Mankato 05/14/19
Your glass repair tech was as professional as I would expect your CEO to be. He not only made a quality repair, he explained it all to me and represented your company very well. That guy is definitely ready for a manager position.
MICHAEL R., Duluth 05/14/19
In the past, l have used your company for repairs and it was repaired with no issues, professional staff. This is why I called when I had another window issue. Very professional and timely, great job!
DENNIS & LINDA G., Duluth 05/14/19
Mike went above and beyond and got my car into his shop when it was raining.
JULIE D., New London 05/12/2019
When I called to set up my appointment, the lady on the phone helped me get my claim set up with my insurance company, which was very helpful. The technician took the time to explain what I needed to do after the windshield was installed and was professional and courteous. Great experience! Hopefully, I won’t need your services again, but if I do, I know who to call!
SALLY K., Villard 05/10/2019
Service was scheduled very quickly after we made our claim. Tyler communicated with us via phone the morning of the repair work to give us an estimate on his arrival time, and also spoke to us personally before starting and after completing the repair. Very professional in appearance, in explaining the repair, and in willingness to answer any questions. Very satisfied with a great job!!
TAMI & JOHN M., Duluth 05/10/2019
Your customer service and technician were both top notch. We would absolutely use them again.
ANDREW H., Waverly 05/09/2019
Service was excellent. I really had to hunt for the spot they fixed. Great job.
SUSAN AND JAMES C., Cottage Grove 05/08/2019
I was very pleased with the service and the tech that did the work. Great job!
STEVE K., Willmar 05/08/2019
It was good from my insurance company to the lady I talked to and then Mike who installed it was a good guy. I’d have you guys do another project for me anytime. Thank you!
DUSTIN W., Spicer 05/07/2019
My fleet company uses your service for glass replacements and you’ve always done a great job for them. That’s why I will use you guys for my personal vehicles.
BRUCE S., Prior Lake 05/07/2019
My service was delayed, but for good reason! The technician scheduled to replace the windshield on my 2018 Jeep Compass noticed that the part pulled for replacement was not Mopar. He would not put a non-Mopar part on my Jeep without my consent. I am SO pleased with that service. It was something I had failed to mention when I first scheduled my appointment. The Mopar windshield arrived quickly and I had my appointment the following week. Service was great! Very happy.
JULIA C., Shoreview 05/07/2019
Excellent job! Very satisfied with the work, everything was cleaned up and the new windshield was cleaned of fingerprints.
DALE & CINDY T., Glyndon 05/07/2019
The team who came to work on my vehicle was courteous, professional, and friendly. Glad to know they enjoy their work which means they have pride in what they do, translating to a job well done.
ERIC T., Eagan 05/07/2019
Excellent customer service! Really appreciated the use of your loaner car to run errands while being fixed.
NANCY B., Richmond 05/07/2019
The technician called me when he was done and left me a message as I was unable to answer at the time. He provided clear instructions on what needed to be done and what I could do in regards to washing my vehicle. He offered his phone number to contact with any questions.
MATTHEW D., North Mankato 05/07/2019
I had an appointment at 1:30 and got there about 15 minutes early and they started right away.
RICHARD S., Duluth 05/04/2019
The service gentleman was very professional and courteous. I asked him if he minded installing the replacement wipers that I had in my truck, and he said no problem. Very happy with the service, thank you.
DAN H., Dayton 05/04/2019
Super speedy, they completed the job when I was at work in under a half hour and notified me when they were done so I could lock my car. Can’t get any better service than that!
DENNIS A., Minneapolis 05/02/2019
My experience with City Auto Glass went very well. I would definitely recommend them to anyone!
JANIS B., Grand Rapids 05/01/2019
I was so impressed with my whole experience with City Auto Glass, the very best service from customer service to the technician that installed the windshield, thank you!
JOHN B., St. Michael 05/01/2019
I have a Fusion Hybrid with a complex windshield due to the sensors embedded in it. I called my insurance company who made the City Auto Glass in Brainerd recommendation. City Auto Glass called me within 5 minutes to set up the appointment; they had the windshield and the equipment to calibrate it. I brought it to their shop as it was too cold outside to do it outside and they did a great job. Very professional, I would definitely recommend them and use them again.
DENISE N., Aitkin 05/01/2019
The technician you sent out (Mitch) did a phenomenal job. He was courteous, professional, and worked with me on all the rain and commute delays. Great job!
LAUREN P., Elk River 04/30/2019
The tech was great! He explained every step of the process to me, was very courteous and kind. Great work!
SCOTT W., St. Paul 04/30/2019
The tech was very efficient, friendly, and professional. I’d hire him again.
DENNIS S., Zimmerman 04/30/2019
Mike was great to work with. He called the morning of to ensure what time we were looking at. He was on time and completed the job quickly.
MARY A., Sauk Rapids 04/30/2019
Nice job on vacuuming up the broken glass, thank you!
KAREN & CHARLES K., Brainerd 04/30/2019
The technician was friendly, professional and knowledgeable.
SAUK CENTRE FINANCIAL SERVICES, Long Prairie 04/28/2019
Great company to work with, outstanding customer service! I have used City Auto Glass multiple times over the years and each time the service and quality installation have been great!
KEVIN S., Prior Lake 04/27/2019
They were fast, professional and did quality work.
DAN K., Ranier 04/27/2019
My experience with City Auto Glass was fantastic. They coordinated with my insurance company seamlessly, they communicated appointment details extremely well, they did a great job on my windshield, and all the staff with which I interacted were professional and did a super job.
GRACE S., Rochester 04/26/2019
Gave me a ride to doctors appointment while they installed a new windshield which I very much appreciate.
Greg D., Hayfield 04/25/19
Everything was done very well. I have used City Auto Glass numerous times in the past. I have never had any problems.
Denise S., South St. Paul 04/25/19
City Auto Glass is the BEST in town! They are the only glass company I will use.
Carlos G., Duluth 04/25/19
You guys made it super easy to get my windshield taken care of. Thank you!
Lacie L., Eveleth 04/24/19
Everything was very professional and made my mother very happy. thank you
Evelyn B., Hutchinson 04/24/19
We were thoroughly satisfied with the job they did, very personable and respectful. The father and son team work very well together. I happened to have had 3 contacts with them in the last couple of months and each time was very good.
BONNIE B., Deerwood 04/24/19
City Auto glass was nice enough to get me a loaner car while my car was being fixed so I could get to work and did not have to take the day off. They did a wonderful job.
William L., South St. Paul 04/23/19
It was simply an outstanding job start to finish! I can’t believe how nice the new windshield is.
ED M., Plymouth 04/23/2019
Fast and excellent work, very nice people.
JENNA R., St. Paul 04/23/2019
Communication was very good and the replacement was done as you would hope. Thanks!
BRUCE B., Winona 04/23/2019
Both Lisa with the organization and Mike the technician were really good, and professional. I appreciated that they told me what to expect all along.
Tim M., Hermantown 04/18/2019
Every person we dealt with treated us as though we were their only customer and displayed extreme professionalism!
Jeff W., Trempealeau, WI. 04/17/19
Carter was very professional and wonderful to work with. Thank you, Carter!
CINDY & Mark L., Plymouth 04/16/19
I was extremely pleased with the service! Thank you very much.
JOHN H., Rochester 04/15/2019
I was very satisfied with the service, and professionalism of the technician. I walked in and wanted the window fixed. It had been hit by a rock and I had two chips. I had said I needed a new window and then had it checked and it was determined that I could have the chips fixed. I was happy with the results as one of the chips was right in the driver vision.
TIMOTHY D., Duluth 04/12/2019
I have had a couple of windshields that have needed repair or replacement over the years and I always call City Auto Glass in South St Paul because they have always treated me right and I’ve never had an issue with their service. Great people to work with, highly recommend.
JOHN O., Anoka 04/12/2019
Your technician has been out to our place twice. He does an excellent job and is a great guy to talk to.
EUGENE S., New Hope 04/11/2019
Over the years I’ve had a few car windshields changed out and I can honestly say from the beginning to the end, City Auto Glass made it completely easy.
DUANE B., Superior 04/11/2019
The technician was fantastic. He said 45 minutes but was done in probably 30.
EUGENE E., Brownton 04/10/2019
Constance was incredibly patient, helpful and worked to help us get our car completed so it could leave on time out of town. The gentleman who did the work was friendly, polite and did a great job.
MARY L., Hopkins 04/10/2019
Great communication, thanks for working with me and getting here early. Thanks!
HOPKINS DENTAL, Minnetonka 04/09/2019
The tech was professional, thorough, on time and overall did a fantastic job. Very pleased!
JACOB B., West St. Paul 04/09/2019
The tech was awesome, and Elizabeth made it easy, so thank you!
TERA R., Kasson 04/09/2019
City Auto Glass was awesome! Your tech came to our house ahead of schedule and was very professional and friendly! I ranked my insurance company an 8 because the lady from (company name withheld) was not so friendly. Your customer service and technician exceeded our expectations!
Kevin C., Rochester 04/08/19
You guys were wonderful and if I ever need another new windshield, I’ll be back. Customer service and technician were both very helpful and got me what I needed very quickly. Thank you!
Jessica G., Richfield 04/05/19
Andy, your (MY TECHNICIAN) was extremely helpful and proficient at the site. Great employee!
James M., Stillwater 04/05/19
The tech was super professional and friendly. He did a great job!
Robert N., Milan 04/05/19
You guys are INCREDIBLE. The rep who talked with me on the phone to set up the appointment was friendly and efficient. And the technician who actually performed the windshield replacement…I think on my receipt it said his name was Pat. Give Pat a raise, or a bonus, or a Starbucks frickin’ gift card or something. I was home sick when he had to replace my windshield, so I pulled the car out onto my driveway earlier in the morning so he could access it whenever he arrived. He called me prior to arriving, and I told him I couldn’t get a county parks sticker off the lower corner, and to not worry about it, I would just buy another one. It was too much of a pain in the a**. Pat said, “Ok and no problem.” He was super quick, texted me when he had finished, and let me know that while I was sick in bed, he had gotten the parks sticker off the old windshield and left it on my center console. I was so appreciative, I wanted to give Pat a hug. So that means you need to do something for him, on my behalf. I couldn’t believe he would do that. Maybe that’s how you guys do everything, but because of this one experience, I would never hesitate to come back to you again, whether through insurance or on my own. Above and beyond. You just don’t find that anymore. Thank you!!
Jennifer G., Woodbury 04/05/19
Absolutely great service and on time! The service tech displayed the professional attitude and skills to complete the job. I am very impressed and will highly recommend City Auto Glass to others in the future. Congrats to your company for having such great employees and service. Outstanding!
Cary S., Cross Lake 04/04/19
I am impressed with the quality of the work. The margins around the glass are all perfect. Very nice job!
Chris M., White Bear Lake 04/04/19
Awesome people and the install was perfect!
Dan S., Saint Stephen 04/04/19
The technician who picked up my car was excellent. He went over everything with me, made sure that I didn’t have any questions, and was very professional and courteous. Top notch service and employees.
Pamela B., Mankato 04/03/19
My insurance company recommended your business for my auto glass replacement. The service tech was friendly, knowledgeable and took great care of the glass replacement quickly. Thanks!
Mary Beth H., Mendota Heights 04/03/19
My service tech was great! He was very interested in what I had to say and he listened. He made sure to tell me right away what to expect with how bad of a hole was in my windshield. He did awesome!!
Jennifer K., Glenwood 04/02/19
Service tech called and came on time and did a great job, he was very personable also and an asset for your company
Jackie E., Norwood Young America 04/02/19
So quick and easy. The technician came out to the house and replaced the windshield. Great quality work!
Kent C., Rochester 04/02/19
Fast, friendly, professional, and efficient. Couldn’t ask for more. Thank you!
Cathy C., South St. Paul 04/02/19
Thanks for making the process so easy!
Katie A., Dayton 04/02/19
Seamless. Great contact experience, quick and very professional. 1st time customer, but will return if the services are needed. Thank you.
James J., St. Paul 03/29/19
The installer was great, very professional, polite and knowledgeable.
Brian K., Winona 03/27/19
There is no doubt…City Auto Glass is the best auto glass company in Minnesota!
Denise L., Nashwauk 03/27/19
The team, both customer service and technician, was professional on the phone and in person. Very flexible to work with and reliable. Thank you!!!
Lauren S., Duluth 03/27/19
I would highly recommend this place to anyone. I will also continue using City Auto Glass in the future
Damian R., Le Center 03/27/19
Excellent service in every respect. I am very pleased with the great work done and the friendly and caring staff. Highly recommend!
Teresa J., Waterville 03/26/19
Service tech was extremely efficient and helpful. Completed the job in a very short time and really knew how to perform the job well and was courteous. Highly impressed with this guy!!
Gary M., Cold Spring 03/26/19
Our technician, T.J., was very competent and efficient. We’re very pleased with his work.
Suzanne K., Arden Hills 03/26/19
The Installer was fast installing the windshield, efficient and clean when he left. Very friendly and courteous.
Laverne B., Rochester 03/26/19
It was such an easy process. We have never had to do this before and City Auto Glass made the whole process so simple and was very helpful.
Angela H., Zumbrota 03/26/19
I was very pleased with the service I received from your company. I received a call very quickly after I reported that I had a crack in my windshield. Everything was very professional. As far as the technician, he was very friendly and obviously very good at what he does. He drove all the way to my office in Granite Falls. I think his name was Mike. If that’s the kind of service I’d receive every time I get a crack in my windshield, I would definitely recommend City Auto Glass to people I know!
Harold G., Granite Falls 03/26/19
Thank you for the service. I always recommend City Auto Glass.
Jean M., Bloomington 03/22/19
Great experience from start to finish!!
Theresa A., Byron 03/20/19
Service was very friendly and very timely. I was completely satisfied.
Karissa C., Coon Rapids 03/19/19
Very satisfied. Made sure everything was calibrated correctly before they left.
Deb K., Princeton 03/19/19
Andy in Andover was outstanding; I arrived 15 minutes early because I wasn’t 100% sure where I was going. He came outside with smile on his face and got started right away and he had it done in about 35-40 he is an outstanding technician!
Darrell K., Blaine 03/15/19
Everything went perfectly and professionally!
Sue S., Hermantown 03/14/19
Love the pick up/drop off option! So convenient. The phone receptionist was helpful, efficient and had excellent customer service skills.
Emily J., Duluth 03/13/19
Everyone was very helpful with the questions that I asked. It was done on time. Your location to my workplace was right across the street—very handy for me to drop off and walk back to work! Keep up the excellent work! Thank you, thank you!
Jenny A., Spring Valley 03/13/19
I’ve done business with the Hibbing City Auto Glass on several occasions. They are always very friendly, efficient and get the job done when scheduled. I truly appreciate that they will travel to our city (Ely) to do work so I don’t have to take time to drive 1 1/2 hours away. Thanks!
JOANNE H., Ely 03/12/19
Technician was very meticulous at making sure the job was done correctly
Curtis S., Butterfield 03/12/19
Great work, I was in and out in less than an hour.
Caroline M., Coon Rapids 03/12/19
This is the 2nd time that we have used City Auto Glass to replace a windshield. The customer service representatives and the technicians have been extremely helpful and pleasant.
Kay W., Bloomington 03/08/19
Fast service, on time, and completed in time. Very professional, I would recommend to everyone to use.
Joseph A., Sandstone 03/07/19
I love the work done here! That’s why we keep coming back!
Nancy M., Inver Grove Heights 03/07/19
The service was great and the technician was right on time. The technician called me as requested. This is my second experience with City Auto Glass and I would not hesitate to call or recommend them again.
David M., Blaine 03/06/19
So handy that you come to me for glass replacement, top notch in every way!
Paul M., Belview 03/06/19
The service was great and the technician was right on time. The technician called me as requested. This is my second experience with City Auto Glass and I would not hesitate to call or recommend them again.
David M., Blaine 3/06/19
I could not believe how seamless the process was from beginning to end. Beginning with my visit to State Farm, then the representative alerted you, and we set up a time within a day or two. I showed up, handed the technician the keys, and it was ready about 2 hours later. No paperwork. No hassle. Amazing!
Barry P., Winona 03/06/19
Easy to schedule an appointment and the people I spoke to while there were nice. I appreciated the comfortable waiting area, cup of coffee, and water. My insurance told me to go there and I wouldn’t have to fool with any paperwork—great! Thank you!
Suzanne S., St. Paul 03/06/19
Second time I have needed my windshield replaced. MN winters…Friendly, prompt, and courteous. That sums up their service and my experiences with this company.
David B., Cottage Grove 03/05/19
Very willing to accommodate my scheduling needs. I was pleased with their friendly staff and timely service.
David R., Rochester 03/05/19
We were 100% satisfied with all of the above. They loaned us a car too and we appreciated that.
Eileen B., Park Rapids 03/05/19
It was a very snowy day and the roads were bad. I expected the technician to be late, but he was actually early. I very much appreciated how early he arrived and how quickly the work was completed.
Debra V., St. Paul 03/02/2019
Thanks for everything! This was my first windshield replacement and Jade, in customer service, was courteous and helpful. She answered all my questions and set up the appointment. Michael and Mitchell did the windshield replacement for our car at our residence. They are both great technicians and the professional installation was done efficiently! I am very pleased with the results and would highly recommend City Auto Glass. Thanks again!
Jennifer J., Monticello 03/01/2019
The guys were great, they moved quick and got it done, with a little humor in between. Thanks!
Ashley J., Maplewood 02/28/2019
City Auto Glass was excellent. Our insurance company recommended them and now I wouldn’t go anywhere else.
Randal R., Winona 02/28/2019
Fantastic to work with, got the window done when I asked, very very happy with the service.
Brad H., Spicer 02/28/2019
The whole team was very friendly and helpful. A great experience.
Dallas M., Kasson 02/28/2019
The process of getting our windshield replaced from initial phone call to the return of our Jeep was seamless! Very happy with City Auto Glass!
Dave & Lor P., Rochester 02/28/2019
This is my second experience with City Auto Glass. Both experiences have been stellar. I could not have been happier. The first time they came to me and the installer did the job in my garage because it was raining. This time I went to the Crystal shop and they were professional, polite, helpful, efficient, and impartial in their work. I add that last one because I have an older car, but they treated me like any other customer, gave me a loner car to take to work, and put on the best of the three windshields my car has had. Kudos!
James A., Golden Valley 02/27/19
Appreciated the delivery of my car home after the windshield was replaced!
Stephen W., Rochester 02/27/19
Amazing service and professional work.
GERALDINE D., Minneapolis 02/27/2019
I was in Duluth when the rear windshield completely shattered … without warning or obvious reason. I thought I was calling the Grand Marais office (where they do repairs every Thursday) … but was actually talking to the main office in Duluth a few miles from where I was. They invited me down, brought the car in, cleaned up the mess, and skillfully covered the area with semi-translucent plastic and tape as it would need to last for a while, while glass was ordered, repairs scheduled, etc. It was seamless; they contacted my insurance company on the spot and made all arrangements on my behalf. The office service agents were extremely knowledgeable and professional (and I was not in a terrific mood at first). Just excellent.
David C., Duluth 02/26/2019
Outstanding customer service, was able to get us in and completed within a day.
Barbara B., Pengilly 02/26/2019
I surprised and pleased they were able to remove the park pass and RFID from the previous windshield and place it on the new one.
KEVIN B., Champlin 02/26/2019
Very convenient, they picked up the car and delivered it back to the lot. The work was right on schedule with good communication. No complaints with the service or workmanship.
Alan V., Duluth 02/26/2019
Great company with great people! Service is top-notch.
Sandy P., Zumbrota 02/22/2019
I loved that the technician came and picked up the van and then brought it back. So wonderful that I didn’t have to find rides and mess around with that. Thank you.
UNIVERSITY OF NORTHWESTERN ST. PAUL, Roseville 02/21/2019
Very professional, honest, down to earth company, I am very pleased with the results and how quickly the work was done. A gazillion thumbs up!
MATT F., Osseo 02/20/2019
Great customer service and done in a timely manner, I would definitely recommend to family and friends. Very satisfied!
LAURIE C., Nashwauk 02/19/2019
The service tech was completely professional and did a satisfactory job and left the area clean. I have recommended your service to others.
JULIE L., Lonsdale 02/19/2019
Great experience! Michelle, who handled setting everything up, and our technician Chad were great, such a smooth process!
BRIANNA R., Faribault 02/19/2019
City Auto Glass always does great work! They were very accommodating for our schedule. The work was done quickly and with high quality!
DOUG & DEBBIE O., Two Harbors 02/19/2019
Quality to the highest is a constant, and their customer service and knowledge is superior!
JOHN K., Winona 02/14/2019
I appreciate that even though it was a crazy snowstorm day the tech was still able to make it out. My daughter’s schedule is very hectic and that day was really the only day we had available.
STACY B., Lino Lakes 2/13/19
It was my 1st time using your company and it won’t be the last time either. I made a phone call to your company, gave my insurance info to one of the employees and she took care of everything. I happened to get a tune-up at my buddy’s shop that day so I assumed they could do it outside of his place. They came to his shop and the driver said he had to do it inside, not outside. My buddy said that he was too busy to have them do it there, so they told me to drop off my vehicle at your shop. They were done in an hour and 15 minutes. I was a happy customer and will recommend your company to people, and use you, in the future. I’m still trying to figure how my back glass shattered with the truck in the garage, strange things happen when it comes to glass.
STEVE M., St. Paul 02/13/2019
Change nothing… the techs were down to earth, real people. Awesome experience, thank you!
DUANE P., Winona 02/13/2019
The technician, Jesse, was the absolute best. I’ll only go to him in the future.
DEAN P., Two Harbors 02/12/2019
I have always had great service with City Auto Glass in the past and this is the reason I will continue to use them for any glass work.
TRACY S., Willmar 02/12/2019
Everything was excellent from customer service’s scheduling to the technician who did a fabulous job.
TRAVIS & AMANDA M., Clear Lake 02/12/2019
I would highly recommend your business! From my first call to customer service all the way to my vehicle being picked up and returned to me, I received top notch service. Customer service was extremely kind and helpful. It was seamless as they connected the insurance company so I didn’t have to make several calls. The insurance rep (at the claims center) struggled a bit and lacked some listening skills, but your customer service rep made that go smoothly and clarified things. I loved your offer to pick up my vehicle for the service and return it. It would have been a huge inconvenience to miss work for that time frame. That is a great value you offer your customer. Both technicians I encountered (pick up and drop off) were very thoughtful and explained things. I have absolutely nothing negative to say about your services. Keep up the great work and know if I ever need this service again, I will be contacting you. Thank you!
COLLEEN M., Paynesville 02/08/2019
Lori was wonderful to work with! She was very friendly and helpful, Minnesota Nice! We went with City Auto Glass because they could do the work the next day.
JOY M., Cottage Grove 02/07/2019
The ease of a loaner car was great.
LEON E., Eden Prairie 02/07/2019
This was the promptest service, both by the insurance company and City Auto Glass, I have experienced in quite a while, thank you!
SABINE S., Minneapolis 02/06/2019
Fantastic! They called before they came and replaced my windshield in a very timely manner.
ROSS & BRITTANY C., Eagan 01/31/19
I made an appointment through my insurance agent who recommended City Auto Glass as doing very good work and they did.
Thomas L., Breezy Point 01/29/2019
You guys picked up my car, took care of everything, and brought it back. Thank you!
James K., Duluth 01/29/2019
Very professionally done, they contacted my insurance company, so I didn’t have to, always a plus.
Bruce P., Waite Park 01/29/2019
Amazing experience from end to end, from the professionalism of City, to their staff and the insurance company.
Powell K., St. Paul 01/29/2019
The technician was here at a reasonable time. He was very courteous, friendly and fast.
Scott K., Forest Lake 01/24/2019
Great company! Easy to work with and the work performed is top notch.
Thomas L., Lakeville 01/24/2019
I am continually blown away at the excellent service your technicians provide.
Tony U., Monticello 01/24/2019
I was very impressed with the service and care that was given to both me and my car. Everyone I was in contact with from setting the appointment to the successful conclusion was very professional and courteous. Good job!
Paul and Janis A., Manhattan Beach 01/23/2019
Jon was very polite and did an awesome job. He explained everything he had to do, the time it would take and why; it was a very pleasant experience.
Victoria T., Motley 01/23/2019
My new windshield looks better than my original one; it was a very stress-free appointment. The girls at the front desk are super nice.
Kevin D., Cottage Grove 01/22/2019
I am very pleased, everyone was so friendly! I had to drive a distance to get my windshield replaced due to the necessary recalibration that needed to be done and I was pleasantly surprised that they had a loaner car for me to use while the work was performed. I am very pleased with the technician and the work performed. I would definitely go back there!
Duane P., Park Rapids 01/21/2019
The gentlemen that came to repair my windshield were great! They were on time, courteous, efficient, and took the time to answer any questions I had. I would highly recommend your company to anyone with auto glass needs. Thank you!
Jennifer L., Burnsville 01/21/2019
Quick and easy, thanks for making the process painless.
Rich O., Hopkins 01/18/2019
This was the smoothest and stress-free experience. My insurance company and City Auto Glass took care of everything. I am very impressed with the level of professionalism and level of customer service. It was refreshing.
Mary H., Duluth 01/18/2019
I had a great experience, the technician kept me in the loop when there was an unusual circumstance with my vehicle! I was very impressed.
Brad E., Long Prarie 01/18/2019
The technician was very friendly and polite. He explained everything and the work was completed faster than I expected. This is now my go-to place if I ever need glass replaced.
Angela F., Watkins 01/18/2019
You guys are very easy to deal with and accommodating.
Scott N., St. Joseph 01/17/2019
You guys were so nice and so awesome! The representative who picked up my car was friendly and nice. I have already recommended your company.
This is the second windshield that City Auto Glass has installed on my 2014 Silverado pickup. Both times they did excellent work!
James H., Waite Park 01/17/2019
The staff at the South St. Paul location were great!
JENNIFER S., Apple Valley 01/15/2019
With customer service as it is in this “new age,” it is truly wonderful to see the old-fashioned service that we used to get many years ago. Great service, do not change a thing.
TODD L., Winona 01/11/2019
I always choose you guys for my glass needs and you do perfect work every time!
JEREMY H., Hermantown 01/11/2019
I was more than pleased with the service that was provided me at Hibbing, City Auto Glass! John, the glass technician, was not only exceptional with the work performed but was a wonderful individual to relate to on a personal basis.
SIDNEY S., Chisholm 01/11/2019
Everyone is always awesome, thank you!
JEREMY B., Zumbro Falls 01/10/2019
Everyone I came into contact with was so pleasant and the service was fast!
EMILY from LASER AIMING SYSTEMS, Maple Plain 01/10/2019
You guys were great! Thank you so much for working with me with regard to timing. I had forgotten I was on my wife’s schedule, not mine, and you still came through for me. Thanks again!
DALLAS M., Duluth 01/10/2019
I am very satisfied with the work, the technician seemed knowledgeable and was very professional.
THOMAS C., Winona 01/09/2019
All of the staff at City Auto Glass were very professional, friendly, and provided a high-quality service. It made my part a breeze and was a very satisfying experience. Much appreciated!
KEN K., Rochester 01/03/2019
From the first call and until I drove away, I knew what to expect and they kept me informed. I will use them again and will tell friends and family that if they need quality, and honesty to use City Auto Glass.
JOE J., Champlin 01/09/2019
City Auto Glass had a very smooth process, courteous service and the work was professionally done!
JAMES S., Pengilly 01/09/2019
I was in and out before I could finish my coffee. I have already recommended CAG to many friends.
DAVE W., Keewatin 01/08/2019
The technician was very professional and did an excellent job!
NATHANIEL S., St. Cloud 01/08/2019
I was very pleased; I appreciated the friendly staff, enjoyed plenty of coffee and a nice environment.
PAT W., Berthold, ND 01/08/2019
I would happily recommend your business. I was very impressed with your service; your technician came to my workplace and completed the work sooner than expected in one of our garages. The glass looks great, I did not have to go out of my way at all, and I have no complaints!
GABRIELLE K., Princeton 01/08/2019
The service was excellent and all of the staff were very friendly.
WILLIAM & SARA H., St. Louis Park 01/08/2019
My window randomly exploded while I was out shoveling. I looked up car window repair companies and first called Safelite (bad idea)! After waiting a long time on hold, they told me how bad my circumstance was and how familiar they were with my car, but they couldn’t get me in until 13 days later. This was after telling them I had been out shoveling for 2 hours that day. Like I can go nearly 2 weeks with a gaping hole in my car in January in Minnesota! I said some choice words and hung up. I then called City Auto Glass, (good idea)! A person answered the phone and within a few short minutes they had the insurance claim and told me to come up and get my car cleaned and closed up. Thanks so much!
ERIN H., Duluth 01/03/2019
By far the best customer service I have ever experienced. I will be using City Auto Glass, St Cloud for all of my auto glass needs. Thank you, guys.
CHRIS K., Sartell 01/03/2019
I was extremely pleased with the service, and how quickly everything was handled. I would definitely recommend your company to friends and family!
JANET H., Danube 01/03/2019
Everything went smoothly. The repair took 1 hour, the exact time I was told it would take. It was totally painless.
DEAN D., Lakeville 01/03/2019
The technician was very knowledgeable, clear, and communicated very well. The work was very professional.
QUINN R., New London 01/03/2019
Both gentlemen that were on the scene to repair my car were very professional and polite. Thank you!
JULIE B., Oakdale 01/03/2019
City Auto Glass has friendly and professional reps. I was able to get my vehicle in earlier than I expected. The windshield was done 30 minutes earlier than promised.
CHAD C., Duluth 01/03/2019
City Auto Glass is the best, we are very happy! The communication from Kelsey was wonderful. She kept in touch with us regarding everything. I wish I could remember the name of the gentleman who called when he was on his way to clean up the glass, cover the opening, and pick up the car for repair. We live in the cities, and our son has the car in Duluth. Everything worked out so very smoothly, quickly, and professionally. Our stress level was a lot less than we had expected. I will tell everyone I know about City Auto Glass! I found out that my brother played softball with one of the sales reps from the Duluth shop (Marc). We know many people in Duluth, and we have definitely spread the word about how awesome City Auto Glass and your employees are. Excellent job on the window, we were pleased that you wanted a high-quality result. The first window apparently didn’t fit right, so you found a second window. Your customer service and workmanship is perfect, keep it up! We are very happy with the service and the repair.
GARY & MARY E., New Hope 12/20/2018
I was extremely happy with the technician that put my windshield in (I believe his name was Carl) and the work he did. Also, the waiting room was extremely comfortable and I enjoyed the cappuccino that was available. I am very satisfied overall!
LYNNE F., Glenwood 12/20/2018
Great service, called at to set up an appointment, thinking it might be a few days, they got me in right away and had a loaner car available for me for the day. Thanks a lot!
BEN O., St. Paul 12/20/2018
I was extremely satisfied with the workmanship and how well presented the techs were. I would use your company again in a heartbeat. Thanks again for everything.
DAVE I., Owatonna 12/20/2018
This was my first experience having to replace glass for my vehicle. Your service was top notch with picking up my vehicle from my place of work and delivering it upon completion. You really made the extra effort to make the process seamless for my day. I really appreciate your service. Many thanks for a job well done!
DENISE & JEFFERY P., Duluth 12/19/2018
The City Auto Glass tech, Mike, has repaired and replaced windshields for us before and we are completely satisfied with his professionalism and service. I highly recommend his work!
Wayne J., Blomkest 12/19/2018
You provided super quick installation and took care of all the insurance paperwork. I enjoyed the nice quiet waiting area with comfy chairs so I could work while I waited. My appointment was booked at my convenience. I will use you again in the future!
SARAH E., Chisago City 12/18/2018
I was very impressed with the entire process. Thank you!
ASHLEY Y., Breezy Point 12/18/2018
City Auto Glass is excellent and professional in all areas of service. I am very satisfied, thank you!
LL CCT ENTERPRISES., Albert Lea 12/18/2018
The surroundings were accommodating and the staff is welcoming and friendly. City Auto Glass is very professional, clean and well organized!
GREG O., Alexandria 12/18/2018
The staff that I dealt with were very professional, friendly, and helpful.
ALAN K., Minneapolis 12/13/2018
The service technicians arrived as scheduled. The installation appears to be excellent and the technicians were very professional. I am very satisfied.
DAVID V., Cushing 12/13/2018
I received great service, the tech was friendly (despite the 20-degree weather and working outside) and he fixed my chip super fast.
APRIL N., St. Joseph 12/12/2018
From the first call I received to the moment I picked up my truck, I was thoroughly impressed with the professionalism and care that went into fixing my windshield. I didn’t feel as if I was being treated as “just another insurance claim”. I felt that they truly cared about fixing it right and they assured me that they stood by their work. Awesome job and great people at the front desk! I hope I don’t have to be back anytime soon but I do know where I will be going if needed. Thank you again, I am grateful for your care and excellent work.
PAUL P., Rochester 12/12/2018
City Auto Glass is the absolute best! I will never take my glass business elsewhere; everyone there is amazing.
BRITTANY E., Pequot Lakes 12/11/2018
Hands down the best service I could have expected. From beginning to end the whole process was fast, convenient, and professional.
BEN L., Inver Grove Heights 12/11/2018
Great job, easy company to deal with; I didn’t have to worry about the insurance stuff. You guys took care of it, thanks.
Peter & Karla B., North Mankato 12/08/2018
I got a chip in my windshield one late afternoon; I called City Auto Glass and got an appointment for the following morning. The repair was quick, work was high quality, staff was courteous, and best of all they coordinated the work with my insurance company. I highly recommend!
Cary S., Hibbing 12/07/2018
My driver side window was broken and when I called to get it fixed, City Auto Glass was more than accommodating. They offered to put plastic on my window, contacted my insurance company, cleaned up the shattered glass, picked up my car from my house, fixed the window, and returned my vehicle. Very impressed!
Jessica R., Duluth 12/07/2018
I wasn’t sure where I was going, and the technician was kind enough to give me a call to let me know I had passed him. This was so helpful and much appreciated! He handled the repair quickly and made sure that I knew, down to the minute, when I could drive safely.
Elizabeth D., Elk River 12/06/2018
I was so impressed with the service I received from your company. The customer service was great; from the gals at the desk to the guys in the back!
David G., Sauk Rapids 12/06/2018
Awesome customer service!
Janet G., Inver Grove Heights 12/06/2018
Everything was scheduled and taken care of perfectly. I couldn’t be more pleased with your work.
Stephanie D., Inver Grove Heights 12/06/2018
Mitchell was a great technician; he seemed very well trained and knew what he was doing. An overall great experience.
Garrett C., Sartell 12/05/2018
Very professional, thorough, efficient and pleasant. I’m perfectly satisfied and would highly recommend. City Auto Glass to anyone who needs such service.
Richard B., Duluth 12/05/2018
I had two services completed beyond my expectations! The first service was because of a break in; they were able to get me in mid-day and had me on my way within the time frame they quoted. The second was a scheduled windshield replacement. Once again, they completed the job within the time frame. They were very attentive and professional at the front desk while dealing with this stressed customer. They acknowledged that this was a hectic experience and reassured me that all would be taken care of, and everything was 100% and beyond!
Ann R., Bloomington 12/04/2018
What a great experience, from the first phone call to a quick appointment, and fast service. I was very pleased with your entire operation, thank you!
Charles H., Blaine 12/04/2018
I don’t know how you could provide better service. The technician was extremely professional from beginning to end.
Mike B., St. James 11/30/2018
Jon was very friendly and seemed quite competent. I would definitely return for future work in Brainerd. Thanks!
Jonathan Y., Pequot Lakes 11/30/2018
The technician told me when the work would be done and arrived sooner than expected, really good service.
Richard K., St. Cloud 11/29/2018
I was very pleased with the customer service regarding my windshield from start to finish. I felt that everything was handled very professionally and efficiently. Thanks bunches!
Janet H., Danube 11/29/2018
Fast, friendly, and quality work, what more could a person with a glass problem ask for?
Thomas Z., South St. Paul 11/29/2018
We had a windshield smashed and it was discovered as my son picked up the car to come home from college (2 hours away) for Thanksgiving break. We called at about 2p on that Tuesday and the shop was able to get my son a new windshield so he could come home that day. Awesome service by the technician, and Tanya, the customer service rep, that took my phone call.
Thomas D., Austin 11/28/2018
Michael was awesome, great communication.
Megan S., Hutchinson 11/27/2018
The staff at City Auto Glass, Wayzata were amazing. They were very polite and professional, and even offered me coffee right away. They completed the work on my car and I was very pleased with the work. I would definitely go back to have glass work completed there and probably other services as well. Overall, I was very happy.
Brian S., Maple Grove 11/27/2018
I had a very good experience with City Auto Glass, I’d recommend you to anyone.
Randal M., Monticello 11/27/2018
A very personable service person welcomed me into the business. I appreciated him and the fact that my car was done sooner than promised. Thanks for the great service!
Christine B., Golden Valley 11/27/2018
I am a former owner and now an “old” agent for the Krage Insurance Agency in Lanesboro, and this is the first time that I have used your services. All was done on time, professionally, and I am pretty happy! We do, and I will recommend.
Alton E., Preston 11/22/2018
We have used your company many times, from the office to the technicians—always a pleasure.
L & M Boiler Systems, Austin 11/21/2018
Everything end to end went well and the person who scheduled my appointment took care of all the details, gave me easy instructions, dealt with my insurance, and left me with a sense of trust. The technician who met me when I dropped the car off was very professional, explained what the problem was, assured me there would be no issues, and completed the repair ahead of schedule. It was a worry-free process from start to finish.
Mario N., Excelsior 11/20/2018
Everyone there was great. I got the times mixed up and when they called me the lady on the phone was very friendly and understanding. It was awesome, they still got me in!
Sheila B., South St. Paul 11/20/2018
Excellent service and close to home. On time, fast, good customer service and a convenient location!
Dianne P., Apple Valley 11/20/2018
I was called to set up an appointment the same day I submitted my claim to my insurance. Great customer service.
Tony & Lynn J., Bemidji 11/19/2018
I called in the morning and shortly after noon my new window was installed and my chip in the windshield was repaired as well. Excellent service, I’m extremely satisfied!
Nadine F., Roseville 11/17/2018
I have worked with City Auto Glass in the past. One reason I chose them the first time was that the owners’ names were in their ad. That made me think they stood behind their work. I have always been happy with the work and service I’ve received.
Laura B., North Mankato 11/14/2018
The tech was on time at my garage, called ahead, and was well prepared. He performed the windshield replacement in a professional manner. I’m very happy with the work!
Alfred H., Grand Marais 11/13/2018
It was all around amazing service. I’ve never had to deal with replacing a windshield and my service couldn’t have been any better! The windshield that was installed had a flaw, and I understand that can happen. I was told right away, and they immediately called in a new one for me! Thanks, great service.
Kim W., St. Cloud 11/13/2018
The installer was awesome. There were about 2 inches of snow and he called to inform me that due to the weather, he would arrive closer to the end of my time window. He also called when he was on his way and arrived at the time that he stated. If I were you, I would do everything in your power to keep him happy (a nice bonus/pay raise). I believe it was Mike who did the installation.
Kyle W., Melrose 11/13/2018
Absolutely great experience. I dropped my truck off the night before and it was done early the next morning. I couldn’t make it back before the shop closed so they gave me several options for pick-up. I couldn’t be more satisfied with the quality of work and customer service!
Juan G., Byron 11/10/2018
We’ve needed your services in the past and have always been satisfied. This time was no different—great service and excellent work from friendly and professional technicians. We are glad to recommend your company and will use you again if necessary. Thank you!
Karen P., Plainview
Fast, quality service. The customer service was excellent too and they made sure everything was squared away with insurance.
Gary & Mary F., Duluth
Everyone that I dealt with was professional and I love that the tech picked up my vehicle while I was at work and brought it back to me at work.
Samantha K., Hibbing
The great customer service exceeded my expectations. My appointment was scheduled very quickly and my time in the shop was minimal. This allowed me to continue work and not skip a beat.
Derek M., Farmington
The technician that did our windshield replacement was great! He was courteous, professional and he answered all my questions during the install. Nice Job!
Don O., Ham Lake
City Auto Glass provided TOP NOTCH service and helped me navigate the insurance process. After our home and autos were hit by a tornado, they got me back on the road ASAP and took the stress out of our crisis!
Gary S., Granada
Everything about City Auto Glass, Willmar exceeded expectations! I would totally use them again and recommend them to friends and family. Thank you, Mike, for making my experience smooth, professional and educational.
Bruce L., New London
I’ve had the best and the worst over the years regarding windshield replacements, and City Auto Glass is the best!
Christian P., Duluth
The guys were great. They walked me through the fact that they had an original equipment equivalent windshield instead of the factory model and asked if it would be okay to use the original equipment equivalent. That is appreciated. They got that job done in an hour—very polite and professional, well done.
William S., Apple Valley
I have been an Insurance Agent for 18 years… I would highly recommend City Auto Glass, St. Cloud to all of my family, friends, and insureds.
Patricia B., Ironton
Seamless. The process from start to finish was quick, professional and speaks volumes to the customer service provided by State Farm Insurance and City Auto Glass of St Cloud. I emailed my agent and was called by City Auto Glass of St Cloud before I read the return email from State Farm. An appointment was made for the following day and the techs showed up on schedule. They were fast, friendly and very professional. I’m very pleased with the teamwork and expertise displayed by your two techs. Thanks!
Michael K., Big Lake
Everything was done to perfection. I would recommend your auto glass service to anyone who wanted a job well done!
Arleen A., Chatfield
We were leaving town the next morning and you accommodated our schedule. We were concerned that the small nick would spread into a major crack and wanted to avoid that before leaving town. Thank you for being flexible and professional.
Dan F., Excelsior
Dylan is a true asset to City Auto Glass—great guy, professional, highly recommended!
Chris A., Wrenshall
Carter was professional, courteous, knowledgeable and friendly. Replacement of my windshield was quick.
Shelly R., Golden Valley
I was very satisfied with the quickness and professionalism that I received during my window repair experience. I would recommend City Auto Glass Hibbing to anyone looking for window replacement!
Kari M., Eveleth
I was very happy with the service. I couldn’t believe you even reinstalled my MN Pass transponder. Awesome!
Faith Z., Prior Lake
Elizabeth from City Auto Glass was very friendly, and efficient in setting up the appointment and interfacing with Ajia from State Auto Insurance Claims Office after receiving a call that same morning from my insurance agent locally. She had things set up for the call and provided some options to schedule the appointment at my convenience. It was a very efficient and professional process. When the appointment time came, the City Auto Glass installer, Leroy B., did an outstanding job of an onsite installation. An appointment came up near the end of the installation and Leroy was happy to park the vehicle in the garage and lock up behind while I was in my appointment. Everyone went way beyond the norm to be helpful and professional in their service.
Ordean H., Rochester
The overall service I received was excellent. The staff was very professional and the work on my windshield was exceptional. Great company!
Alicia B., St. Cloud
Wonderful service. I have had several windshields replaced over the years and I have always been satisfied!
Neil C., Maplewood
Tammy was fantastic. We were frustrated after someone broken into our car but due to Tammy’s calm and professional support, it was an easy solution. The gentleman that installed the new window arrived early, installed quickly and was polite. Nice job.
Steve S., Inver Grove Heights
Josh went way above what was needed when he cleaned up after completing the job. Very impressed!
Ivan M., Embarrass
I always call City Auto Glass when I need a windshield repair or replacement and have done so for years.
Donald P., Duluth
Please note that I did provide a review of City Auto Glass on Google, because I wanted you to know how impressed I was with your service. I gave you a 5 (out of 5) for the overall experience. If I ever have another chipped windshield, I’ll definitely be using City Auto Glass.
William F., Rochester
Having had 5 windshield replacements (yikes, bad luck seems to follow me when it comes to windshields) over the course of owning this vehicle I can state that this was the absolute BEST replacement I have had to date. Everything was done top notch. No loose parts and the glass is great so far. Others I have had were not as good. I can’t recommend highly enough. My next replacement will be with y’all again!
Anthony O., Woodbury
Mark and his team did an awesome job on my windshield replacement. The repair was fast and the work was exceptional. Thank you for making it a great experience.
Jeff S., Rochester
I was pleasantly surprised to see the technician waiting for me considering I was a little early. Great service.
Phillip H., Sikeston, MO
They arrived at the prescribed time, worked quickly, gave me instructions on when I could drive again or get a car wash. I am very pleased with the service, they were friendly and courteous.
Peggy T., Excelsior
The City Auto Glass staff that replaced the windshield took extreme care to make sure the work was done flawlessly. Very timely and well done. Thanks for the great work, especially on such a hot day temperature wise.
Lee S., Apple Valley
I stopped in the shop five minutes before closing and the service was outstanding. I had planned to leave town early the next day. My insurance company was contacted and the appointment was set before I left the office that evening. Immediately at the start of business the next morning the work was completed and I was able to keep my plans thanks to their prompt and professional staff.
Gregg M., St. Cloud
The replacement of my windshield was very easy to set up and taken care of completely. I just made the appointment and they took care of everything else. The technician was very thorough.
Lezlie B., Aurora
Doug was fantastic! I can’t even see where the bullseye was. Great work!
Ashley T., Minneapolis
My wife said the technician was very friendly and nice. He did a super job. This is why we only use your company for glass work!
Kyle M., Sauk Rapids
Everything was perfect! We were contacted as promised with arrival time and again when he was minutes away. He was a very efficient and communicative young man as I observed the install of the new window. I have let my insurance rep know how pleased I am with his selection of your company!
Clyde D., St. Paul
Our technician was personable, knowledgeable and really cared about the quality of his work. I even wrote his name down on my invoice so I would know who to ask for if we ever need your service again. He was fantastic.
Pamela S., Makinen
From customer service to glass installation, they take care of your every need!
Julie B., Minneapolis
We are an hour from Alex but the tech was on time. I have a newer car and I thought the glass work was a little more difficult to install but the job was well done. We had 6″ of rain last week and I don’t have a leak.
Gunard H., New York Mills
The City Auto Glass service was absolutely amazing. I filed a claim in the morning and by the afternoon the technicians had been to my house and fixed the window!
Peter Z., Hastings
The technician and customer service personnel that I spoke to were both professional and customer focused. You run a great business!
Kathleen M., Shoreview
My ratings are all based on the technician named Mike in the Willmar area; he was very knowledgeable and explained exactly what he was doing. He seemed to be very honest and told me what to expect from his repairs.
Dave G., Willmar
My glass technician was there waiting for me at the established time and finished the work in less than a 1/2 hour!
Susan S., Duluth
As an agent, I always recommend you!
Kay S., Duluth
Fast and friendly team, thanks for a quick repair. It was great that the team was able to come to my place of work to do the repair.
Greg K., Savage
The gentleman that installed my new door glass did a great job and cleaned up after himself. That was greatly appreciated.
William D., New Hope
Everything was great! The customer service person I spoke to on the phone was extremely helpful and professional
Skip N., Eagan
Amazing technician! He took into consideration my timetable and got me done in time for a little shopping; he deserves a HUGE raise!
Wayne B., Welch
Very pleasant experience from beginning to end. The folks who actually did the installation were very kind and friendly.
Kevin H., Mankato
Leroy was so very pleasant, professional, and good-natured! He explained every step of the process before starting so I knew the what and the why of replacing the glass!
Toni D., Rochester
The tech was very friendly and completed the work in less than an hour. I would highly recommend City Auto Glass if you have glass problems. Thanks for the great service.
Mark S., Rochester
Mike did an amazing job and customer service was awesome. Thanks for a wonderful job!
Bonnie M., Willmar
The chip in my windshield was repaired beautifully… can’t even tell it was done. Thanks for the great service!
Scott M., St. Paul
The service technician was wonderful, very polite, knowledgeable and timely. I would definitely use City Auto Glass again and especially request the same technician!
Madge E., Duluth
The technicians were very polite and courteous. They explained what was being done and worked in a very professional manner. I would highly recommend this company.
Lennox B., Lakeville
When I first talked to Samantha, scheduling was more than a week out for windshield replacement. We were about to take a longer trip the following weekend, and Samantha was able to schedule the appointment earlier than expected. I appreciated the extra effort that she extended on my behalf, as well as multiple calls to verify that we had the right windshield match for the number of windshield sensors in my vehicle. Extraordinary customer service!
Jonathan M., Minneapolis
This entire process was so simple. I called my insurance provider. The next day I received a call from City Auto Glass to set an appointment. The technician called to say he was on his way exactly when I was told he would be out. He was very knowledgeable, professional and had my chip repaired quickly. It looks great. Thank you to all involved!
Scott L., Eagan
Our technician was friendly and professional. He was even helping to teach a future generation of installers. Stellar work and a stellar job.
Troy M., Maplewood