Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences:
Abby was fantastic – very professional and patient!!
Steven H., Stillwater, MN
I was VERY impressed with everything related to the glass replacement in my car. It’s getting harder and harder to find the kind of professionalism and quality I experienced in your shop!
Bruce H., Minnetonka, MN
My experience with City Auto Glass was flawless. I walked in, the person I met helped me with the insurance company, we set up and appointment, the glass was installed and I was on my way.
Phillip P., Duluth, MN
Thanks for working around my schedule.
Thomas O., Rochester, MN
No headaches, fast, professional and personable.
Kathleen M., Minneapolis, MN
Overall great experience working with City Auto Glass – Rochester. Very helpful and professional on the phone. Technician Leroy, was amazing!! Very thorough, kind and professional. Does great quality work.
Hannah O., Rochester, MN
Your office staff was courteous and professional. As the voice of your business they did a great job.
Samuel G., Sandstone, MN
Professional and friendly representative from your company. He called, arrived promptly, completed the job flawlessly. Our pickup is new and now the windshield is too. Thank you so much!
Richard D., Rochester, MN
Everything was good!
Gale H., Andover, MN
Lisa explained everything I needed to know. Great customer service.
Mark B., Rochester, MN
We were very pleased that our replacement windshield was from the manufactures original parts. The same design logos were on it.
Karen J., Winona, MN
I liked going to you shop for the replacement. It was fast and easy, and done inside on a cold day. My car went in the stall right away and was completed before the hour was up. I was able to relax in the comfortable waiting area and read my book. My name was called and my car was finished. Good job City Auto Glass! Thanks.
Dan R., Minneapolis, MN
The technician called right away and I had been scheduled from 1-5. People are never on time these days and he was! I was even a few minutes late and he was patient and very polite! He worked quick and even explained how it worked when I was interested. Fantastic experience thanks to him.
Ethan W., Minneapolis, MN
Very nice woman who helped me. I think her name was Abby.
Jessica B., Northfield, MN
I was SUPER impressed with the entire process of my windshield replacement. They emailed me directions and confirmation of my appointment. I was promised completion in an hour and they beat that by 15 minutes. I would definitely recommend City Auto Glass!
Cassandra B., Inver Grove Hts., MN
This is the second time I have used your company and both times I had a great experience. Hopefully I wont have to use you again, but if needed I will be calling the SSP City Auto Glass again. Thank you.
Renne B., So. St. Paul, MN
Couldn’t be happier! Called and City Auto Glass did all the insurance work, just answered a few questions over the phone less then two hours I was back home with new glass installed!
Tom O., St. Paul, MN
Very professional all around service.
Dorothy H., Farwell, MN
Due to my error, the wrong style of glass (missing tinted top edge) was ordered for my replacement. The technician flagged this difference to my attention before he started the replacement, and offered to order the exact replacement. I was very glad that he noticed, and took the time to accommodate the swap (even though it was my mistake because I had said it wasn’t tinted). The right glass was ready the next morning, and I was able to re-book the appointment for 24 hours later. No hassle, and much appreciated.
John B., St. Paul, MN
Very friendly and respectful!
Cynthia G., Claremont, MN
Ted was very friendly, informative, and professional!
Bruce B., Minnesota City, MN
Very nice and professional! Thank you!
John B., Utica, MN
I was thrilled to see the guy was at my work location in the morning even before I got there. He called to tell me he was there, right as I was pulling into the parking lot. he was very nice and said he would be done in 20 minutes.
Susan T., Edina, MN
It was no hassle. All I had to do was sign when done. Nice…
Mike B., Inver Grove Hts., MN
The appointment was hassle-free, both scheduling and the appointment itself. No problems with the new windshield. The technician was friendly and communicated the process to me.
Jessica P., Brooklyn Ctr, MN
I appreciated that they took the time to take off our MN park sticker and put it on our new window without being asked to do it.
James H., Duluth, MN
Service rep called in advance to let me know when he was coming… came on time… asked that I move the car into a position that would make access easier, and thereby quicker for me… was pleasant and polite.
Charles R., St. Paul, MN
Matt (of the Park Rapids location) went above and beyond his services to me with a detail to the small stuff, and care of my vehicle. He answered my questions with professionalism, knowing I had no idea of how a windshield can be repaired. it was a pleasant time visiting with him as my windshield repair cured. Thank you, He deserves a huge “KUDOS”
John S., Sebeka, MN
The rep was the best. He delivered to his ability, the service, pleasing to any vehicle owner. Thank you for employing such capable, competent and pleasing employees for your public to enjoy.
Karolyn K., Wayzata, MN
Nice fast, courteous service!
Dan F., Wrenshall, MN
Prompt, Professional, satisfactory service. Thanks.
John S., Winona, MN
Excellent quality of work done and very quick service. Friendly people at City Auto Glass.
Dick H., Eagan, MN
The service representative was outstanding, friendly, knowledgeable, and efficient. The quality of his work was outstanding. He does an outstanding job of representing your company.
David T., Sherburn, MN
Excellent customer service!!!
Chad J., Rochester, MN
The person who fixed my glass was wonderful!!
Diane T., Plymouth, MN
The lady I talked to, I believe her name was Lisa?? She was amazing! I manage a large team and know the importance of having a great experience on the first call. She made me feel comfortable and gave me time to figure out the scheduling without feeling pressured.
Wayd W., Stewartville, MN
Thank you for your efficient and friendly service. It was a super enjoyable experience. Thank you.
Meg M., Brooklyn Park, MN
Efficient and friendly.
Amber H., Pine River, MN
Great experience… VERY satisfied!
Michael O., Kasson, MN
Was right on time & did an excellent job. Very personable & professional.
Ronald K., Duluth, MN
On time! Great Service
Timothy W., Rochester, MN
The repair techs that did the work were great. They called, showed up on time, and did everything in a timely manor. I’ve never had a windshield replaced before so they answered all my questions while they did the job.
Terry F., St. Joseph, MN
Rachel and installer Mike were awesome! Professional, great communication, and the finished product we’re very happy with. Great job Team!
Kevin F., Brainerd, MN
Jon was SUPER FANTASTIC!! Very kind & helpful!!
Heather C., Hackensack, MN
Customer service was great to work with & the technician was very good & knowledgeable.
Jeremy L., Litchfield, MN
Awesome job!!! Great customer service!!
Darcy F., Brooklyn Park, MN
I had never done a windshield claim before, and was shocked at how simple the process was. My AAA representative recommended City Auto Glass, and I had no reason to go anywhere else. The location of the dent removal place in Wayzata was perfect for me. Nothing could’ve possibly made it any better.
Jeremy W., Minneapolis, MN
My technician, TJ, was a great guy and awesome to work with during a stressful time! He was thorough, fast, and did great work! I hope I never am in need to see him(accident), but if so, City Auto Glass and TJ are my go to!
David B., Orono, MN
I thought the work was done quickly & well for such a cold day.
Richard B., Circle Pines, MN
To be honest, I was surprised at first to hear I’d have to drive somewhere for the repair. But then I was embarrassed for myself: really? I can’t put forth a little effort for the best service? This is Minnesota & windshields are cold! Techs get cold! Delayed gratification should be taught in schools!! Ha ha. I drove from Roseville to South St. Paul. Minutes of my life. I drove by a trail/park I’d like to come back and check out. I saw a part of the city I had not seen before. A great morning & I returned – after a short stay in a very comfortable wait room – with a perfect windshield and a happy heart. Thanks everyone!
Marie J., Little Canada, MN
Thank you. Everything was great.
Glenn P., Grand Marais, MN
City Auto Glass did a quality job repairing my car’s windshield. I was completely satisfied.
Joan B., Rochester, MN
The technician and scheduler were both very courteous and informative. Great employees.
Jack P., Apple Valley, MN
City Auto Glass was helpful in answering our questions and giving us information we didn’t know we needed. They were also very helpful in helping to set up our claim and being willing to work with our schedule and needs. Thank you!
Kim S., Kettle River, MN
The representative answering my phone call was fabulous. I was making a call in between work, and I had to hang up while some information was being confirmed. When I called back, the representative continued with the call and never complained. Great customer service.! The technician did a great job with the installation. Even my oil change reminder and my state park sticker were saved. Great technical service!
Mary D., Stillwater, MN
Very good customer service.
Kelly O., Spicer, MN
Tech was very prompt and finished work in a timely fashion. Satisfied with completed job.
David T., Silver Bay, MN
Excellent service, everything was done in a timely fashion and work was completed right on schedule. Very easy to deal with.
William Y., Monticello, MN
I was very pleasantly surprised with the help and professionalism I received from City Auto Glass. Tammy was extremely helpful in getting the job scheduled. My son took the car to the place in Maplewood and it was done quickly; he was in and out in no time. Wonderful people. Thanks for all your help.
Elizabeth J., Maplewood, MN
My technician, Alex, was excellent. Kept me informed and did an excellent job. Very personable.
Anthony T., Chisholm, MN
Loved the waiting room space. I was able to sip on coffee & get some work done. That is so important when someone is waiting. That combined with being started on time & the work finished in a timely manner was awesome. Thanks!
Katy F., Hopkins, MN
Very satisfied… no complaints!
Shari B., Lakeville, MN
Great job, Tammy couldn’t have been nicer.
George S., Maplewood, MN
This was my first time having my windshield on my vehicle replaced. Everyone I talk to was nice and understanding. I was at work and a young man took my vehicle and brought it to repair it. He told me he would be back in a hour and half. He was and was nice explaining everything to me . It was great. Thank you.
Cynthia Hughes, West Duluth, MN
The customer service was wonderful starting from the initial phone call for scheduling to check in and out. The wonderful lady at the counter even offered a cookie to my toddler.
Lisa K., Minneapolis, MN
Great people to deal with, they handled the insurance claim for me. Work was done on time. Great people to work with, I would highly recommend them for any glass repair or replacement.
Mark S., Rochester, MN
I was really pleased with the quick response from both my insurance company and City Auto Glass – really a one day turn around.
John G., St. Charles, MN
These guys are rock stars!!!!!!!
Christopher L., Lino Lakes, MN
Great communication and follow up. We had a mishap with a trim price, mostly from the car dealer, but your team found a solution that worked.
Ken W., Maplewood, MN
The glass tech was ready when I arrived and completed the windshield replacement in less time than I expected – well done.
John O., Blaine, MN
Thank you for the hassle free pick up and delivery of my vehicle while I was at work! My windshield looks great!
Kimberly F., Duluth, MN
It was excellent prompt service. I was extremely happy with how everything turned out.
Thomas S., Duluth, MN
Outstanding and professional service!! Would highly recommend.
Bruce S., Two Harbors, MN
This was a very positive professional experience. The first phone contact exceeded my expectations and that carried all the way to the completion of the installation. It was one of the coldest days so I was apprehensive about having the work done… it appears the experts knew what they were doing and the new windshield as of now still seems to be a job well done. I am thankful and appreciative of a well run business!
Deb T., Duluth, MN
From the lady who took my call and the staff and the technician who installed the glass it was very peasant and completed in time they told me it would be done.
Danita M., Duluth, MN
Service guy was very honest. Great employee to have in your company, he was very up front and honest. Hang on to him because I would hire him in a second.
Andrew E., Shoreview, MN
I’ve had windshields broken before and used City in the past. I have always been pleased with their excellent service.
Paul B., Eden Prairie, MN
Very fast service to fit my schedule. Professionally handled all insurance contacts and work was completed on time.
Paul K., West St. Paul, MN
The service was rather quick.
Gina S., Plymouth, MN
You all went above and beyond. You are the BEST!!! Thank you
Megan M., Rochester, MN
The service technician was awesome! Very professional and informative!
Stephanie R., Madison Lake, MN
I needed repairs twice in less then two months, excellent job each time.
Terry A., Maple Grove, MN
I was there 30 minutes early. The technician was on lunch break, but came right out & got my car. I was on my way home before my appointment was even scheduled.
Sam S., Rushford, MN
Dan and Nick were on time, friendly and knowledgeable. I appreciate that and their quick and professional work.
Jessie J., Eden Valley, MN
We were very satisfied with the service: they stated the work at our apt time & finished the work within 1 hour. We were very comfortable in the waiting room with coffee, tv, & magazines. The employees were very friendly & explained what needed to be done. I hope I don’t have to replace another window again. but if I do I will come back to your company!
Isla K., Plymouth, MN
I had T.J. as my installer he was very friendly and he did very nice job. I was promised an hour and I appreciate that it was done in the hour as promised! 5 Stars!
Donald K., Plymouth, MN
The customer service exceeded my expectations. You made it so simple. You dealt with my insurance directly so that I didn’t have to contact them and you even made arrangements to come and pick up my vehicle at my place of employment since I was in a bind and wouldn’t be able to bring it in. I will definitely be a repeat customer shall the need arise!!
Crystal H., Kinney, MN
The technician saw me walk into the office with 3 small children and he got to work IMMEDIATELY! He then called when the work was completed which was extremely fast, and quality. Thank you for the wonderful experience on such a cold winter day.
Matthew & Samantha K., Hibbing, MN
Very smooth seamless process from claim reporting to the technician coming to our home to replace the glass. All were professional and had good customer service skills.
Todd L., Lake Nebagamon, WI
Have been a highly satisfied customer for many years.
Peter J.C., Hibbing, MN
I have already recommended your service to several people who have been waiting over a month with another business to get their windshield replaced. They couldn’t believe I called and had my windshield replaced within a week. I will continue to tell people about you. Thank you for your quick and painless service.
Richard I., International Falls, MN
Great customer service! You will be my first call for any auto glass repair work in the future!
James (Brad) D., Eden Prairie, MN
The technician has done work on my vehicles in the past, and is excellent.
David L., Prior Lake, MN
Very pleased with how fast they completed my windshield! 🙂
Chelai V., St. Paul, MN
Friendly, efficient and professional. Comfortable waiting room. What more could I ask for? I highly recommend them!
Richard D., Hamel, MN
Great job your service man Mark was excellent. Thank you!
Tim L., Elk River, MN
Was impressed with how fast the work was completed. Windshield looks great!
Gail E., Winona, MN
Amazingly smooth and trouble free experience. Thank you.
Deborah H., Plymouth, MN
The customer service I received over the phone was top-notch. Tammy was very helpful and professional. The tech was very much the same. I can’t believe he was able get my windshield replaced in 30 minutes! My apologies I do not recall his name. It’s hard to find good customer service these days. Thank you very much!
Jessica B., St. Paul, MN
I believe our technicians name was Steve. He was very helpful, friendly and did a great job! He was willing to give me a ride where ever I wanted to wait. I was very pleased with his service!
Theodore F., Lake Shore, MN
Very happy with your work.
Raymond T., Oakdale, MN
The response from both the auto insurance company and City Auto Glass was quick and hassle free. The technician was very professional and courteous in the performance of the job. Excellent experience all around!
Thomas C., Gilbert, MN
Very friendly service. All around pleasant experience.
Patrick L., Rochester, MN
Nice job done on time!
Kelly W., Minneapolis, MN
I had never dealt with cracked glass before, the guys put in a new window. It did not take long, and it is perfect. Thank you!
Leann E., Coon Rapids, MN
I was very pleased with the whole process. The technician was efficient, and happy to explain what he had done. Great job!
Roberta R., Shakopee, MN
Everything worked like clockwork, and the installer was friendly. The installation was actually done faster than I had expected.
Teresa D., Mound, MN
I liked that I could talk with the tech who was actually doing the work on my car, and having all of my questions answered. The guys were really friendly and knew there stuff, and did a great job. Keep them!!!
Rodney F., Austin, MN
The service technician was a 10. His professionalism was a 10, and the quality of the job he did was a 10!!! It’s nice to do business with people who still care about the job that they do.
Lynn & Lyn J., Fairmont, MN
Service was quick and efficient. Representative was very accommodating and kind. Thank you!
Heidi S., Grand Marais, MN
Great experience with the friendly staff and very satisfied.
Randi Z., Ham Lake, MN
Made the process so very easy. Gold stars to all involved!!
Cheryl M., Duluth, MN
The technician was very helpful. Going well beyond what we would expect.
Thomas & Debra F., North Oaks, MN
I am always happy with the service I get!
Katharine L., Hastings, MN
When I arrived I was greeted by the owner who was friendly and got one of the repairmen on the repair immediately. The person doing the work took my around my truck on an inspection and then got to the work. When completed, which took less time than I anticipated, he came to me with the requirements ( no car wash for 24 hours, ect.) and had the truck ready to go. Everyone was friendly and knowledgeable with the repair. Keep up the good work. I will pass the word on about your place and fantastic workmanship.
Robert P., Clearwater, MN
I was very impressed with the promptness and the courtesy of the staff while I waited for my cars. I had two cars windshields put in one day apart of each other. This is a top of the class auto glass company in my opinion. Thanks for all you do!
John & Joy M., Inver Grove Heights, MN
The technician was awesome. Very helpful and did a great job!
John H., Prior Lake, MN
I decided to sit and wait for my windshield to be repaired. Usually I don’t like to sit and wait, but there was a great selection of magazines to choose from the television was on, and all of the employees were so friendly it helped pass the time.
Stephanie S., Maple Grove, MN
The technician was very polite and professional. I could tell he was an experienced person as he worked on my car taking the time and care that is needed for replacing a windshield and not rushing. Over the years, we’ve had 4 windshields replaced on different vehicles always using City Auto Glass, and never having a problem. They do a very good job.
Vicki S., Clearwater, MN
Your technician was here on time, did a very professional job of replacing the windshield, and cleaned up nicely. What more can anyone ask for?!! Thank you!
Robert & Trudy E., Wright, MN
This reply is based on all of my dealings with City Auto Glass. As a company you all do a great job. I have and will continue to recommend you for anyone looking for auto glass repair or replacement.
Joshua M., Mankato, MN
Prompt, efficient and knowledgeable! The kind of tech you want performing your work! Called in advance and arrived ahead of the promised time.
Charles N., Cook, MN
Technician was wonderful! He had done an amazing job! I did not have the heated/insulated garage he required but he came to my home and picked up my vehicle and dropped it back off all within a two hour time span! Thanks!
Kayla B., Brainerd, MN
Technician was wonderful! So professional and personable. He called before coming out and gave an estimated time of arrival and then called again on when he was on his way which was very helpful.
Jacob & Melanie Q., Fort Ripley, MN
Great service, friendly courteous service technician. Great job!! Thanks again!!
David J., Saginaw, MN
Excellent service. Great People.
William U., Proctor, MN
The customer service representative was very professional and quick to respond. I had to cancel my Friday appointment and he asked me if he asked if he could reschedule me. I was able to reschedule the next day. Great job and thank you!
Bill & Jessica S., Duluth, MN
Your technician was polite, professional and well informed about glass repair. The great customer service and the courtesy of your technician will bring me back to your company and be the primary reason I recommend you to others.
Anne P., River Falls, WI
Great place to have glass work done. Friendly and great customer service.
Eric F., Inver Grove Heights, MN
Great customer service! They were friendly and efficient. I would highly recommend them.
Melissa G., Rochester, MN
This was the third windshield that I had replaced using City Auto Glass in various vehicles. The technicians have always been prompt, courteous and professional. Hopefully I’ll never need glass replacement again. But if I do I will not hesitate in giving you a call.
Brent A., Burnsville, MN
The technicians did a great job of vacuuming out the inside of my car. I was not expecting that at all! Thanks for a great job and going the extra mile!
Mary D., Maple Plain, MN
My tech was GREAT!
Colleen & John O., Minneapolis, MN
Technician was very friendly and really took extra steps to protect the inside of my vehicle. When he was done putting everything back together he washed the windshield and was on his way. Very happy with the service I was given.
Rena M., McGregor, MN
Mark V., Little Canada, MN
The fastest glass service ever. I called my agent and let him know of the supreme level of service and speed of completion I have ever received. Good job!
Terry A., Maple Grove, MN