Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences

The staff at the South St. Paul location were great!

JENNIFER S., Apple Valley

With customer service as it is in this “new age,” it is truly wonderful to see the old-fashioned service that we used to get many years ago. Great service, do not change a thing.

TODD L., Winona

I always choose you guys for my glass needs and you do perfect work every time!

JEREMY H., Hermantown

I was more than pleased with the service that was provided me at Hibbing, City Auto Glass! John, the glass technician, was not only exceptional with the work performed but was a wonderful individual to relate to on a personal basis.

SIDNEY S., Chisholm

Everyone is always awesome, thank you!

JEREMY B., Zumbro Falls

Everyone I came into contact with was so pleasant and the service was fast!


You guys were great! Thank you so much for working with me with regard to timing. I had forgotten I was on my wife’s schedule, not mine, and you still came through for me. Thanks again!

DALLAS M., Duluth

I am very satisfied with the work, the technician seemed knowledgeable and was very professional.

THOMAS C., Winona

All of the staff at City Auto Glass were very professional, friendly, and provided a high-quality service. It made my part a breeze and was a very satisfying experience. Much appreciated!

KEN K., Rochester

My window randomly exploded while I was out shoveling. I looked up car window repair companies and first called Safelite (bad idea)! After waiting a long time on hold, they told me how bad my circumstance was and how familiar they were with my car, but they couldn’t get me in until 13 days later. This was after telling them I had been out shoveling for 2 hours that day. Like I can go nearly 2 weeks with a gaping hole in my car in January in Minnesota! I said some choice words and hung up. I then called City Auto Glass, (good idea)! A person answered the phone and within a few short minutes they had the insurance claim and told me to come up and get my car cleaned and closed up. Thanks so much!

ERIN H., Duluth

By far the best customer service I have ever experienced. I will be using City Auto Glass, St Cloud for all of my auto glass needs. Thank you, guys.

CHRIS K., Sartell

I was extremely pleased with the service, and how quickly everything was handled. I would definitely recommend your company to friends and family!

JANET H., Danube

Everything went smoothly. The repair took 1 hour, the exact time I was told it would take. It was totally painless.

DEAN D., Lakeville

The technician was very knowledgeable, clear, and communicated very well. The work was very professional.

QUINN R., New London

Both gentlemen that were on the scene to repair my car were very professional and polite. Thank you!

JULIE B., Oakdale

City Auto Glass has friendly and professional reps. I was able to get my vehicle in earlier than I expected. The windshield was done 30 minutes earlier than promised.

CHAD C., Duluth

From the first call and until I drove away, I knew what to expect and they kept me informed. I will use them again and will tell friends and family that if they need quality, and honesty to use City Auto Glass.

JOE J., Champlain

City Auto Glass had a very smooth process, courteous service and the work was professionally done!

JAMES S., Pengilly

I was in and out before I could finish my coffee. I have already recommended CAG to many friends.

DAVE W., Keewatin

The technician was very professional and did an excellent job!


I was very pleased; I appreciated the friendly staff, enjoyed plenty of coffee and a nice environment.

PAT W., Berthold, ND

I would happily recommend your business. I was very impressed with your service; your technician came to my workplace and completed the work sooner than expected in one of our garages. The glass looks great, I did not have to go out of my way at all, and I have no complaints!

GABRIELLE K., Princeton

The service was excellent and all of the staff were very friendly.

WILLIAM & SARA H., St. Louis Park

From the first call I received to the moment I picked up my truck, I was thoroughly impressed with the professionalism and care that went into fixing my windshield. I didn’t feel as if I was being treated as “just another insurance claim”. I felt that they truly cared about fixing it right and they assured me that they stood by their work. Awesome job and great people at the front desk! I hope I don’t have to be back anytime soon but I do know where I will be going if needed. Thank you again, I am grateful for your care and excellent work.

PAUL P., Rochester

City Auto Glass is the best, we are very happy! The communication from Kelsey was wonderful. She kept in touch with us regarding everything. I wish I could remember the name of the gentleman who called when he was on his way to clean up the glass, cover the opening, and pick up the car for repair. We live in the cities, and our son has the car in Duluth. Everything worked out so very smoothly, quickly, and professionally. Our stress level was a lot less than we had expected. I will tell everyone I know about City Auto Glass! I found out that my brother played softball with one of the sales reps from the Duluth shop (Marc). We know many people in Duluth, and we have definitely spread the word about how awesome City Auto Glass and your employees are. Excellent job on the window, we were pleased that you wanted a high-quality result. The first window apparently didn’t fit right, so you found a second window. Your customer service and workmanship is perfect, keep it up! We are very happy with the service and the repair.

GARY & MARY E., New Hope

I was extremely happy with the technician that put my windshield in (I believe his name was Carl) and the work he did. Also, the waiting room was extremely comfortable and I enjoyed the cappuccino that was available. I am very satisfied overall!

LYNNE F., Glenwood

Great service, called at to set up an appointment, thinking it might be a few days, they got me in right away and had a loaner car available for me for the day. Thanks a lot!

BEN O., St. Paul

I was extremely satisfied with the workmanship and how well presented the techs were. I would use your company again in a heartbeat. Thanks again for everything.

DAVE I., Owatonna

This was my first experience having to replace glass for my vehicle. Your service was top notch with picking up my vehicle from my place of work and delivering it upon completion. You really made the extra effort to make the process seamless for my day. I really appreciate your service. Many thanks for a job well done!


The City Auto Glass tech, Mike, has repaired and replaced windshields for us before and we are completely satisfied with his professionalism and service. I highly recommend his work!

Wayne J., Blomkest

The staff that I dealt with were very professional, friendly, and helpful.

ALAN K., Minneapolis

The service technicians arrived as scheduled. The installation appears to be excellent and the technicians were very professional. I am very satisfied.

DAVID V., Cushing

City Auto Glass is the absolute best! I will never take my glass business elsewhere; everyone there is amazing.

BRITTANY E., Pequot Lakes

Hands down the best service I could have expected. From beginning to end the whole process was fast, convenient, and professional.

BEN L., Inver Grove Heights

I received great service, the tech was friendly (despite the 20-degree weather and working outside) and he fixed my chip super fast.

APRIL N., St Joseph

You provided super quick installation and took care of all the insurance paperwork. I enjoyed the nice quiet waiting area with comfy chairs so I could work while I waited. My appointment was booked at my convenience. I will use you again in the future!

SARAH E., Chisago City

I was very impressed with the entire process. Thank you!

ASHLEY Y., Breezy Point

City Auto Glass is excellent and professional in all areas of service. I am very satisfied, thank you!


The surroundings were accommodating and the staff is welcoming and friendly. City Auto Glass is very professional, clean and well organized!

GREG O., Alexandria

Great job, easy company to deal with; I didn’t have to worry about the insurance stuff.  You guys took care of it, thanks.

Peter & Karla B., North Mankato

I got a chip in my windshield one late afternoon; I called City Auto Glass and got an appointment for the following morning. The repair was quick, work was high quality, staff was courteous, and best of all they coordinated the work with my insurance company. I highly recommend!

Cary S., Hibbing

I wasn’t sure where I was going, and the technician was kind enough to give me a call to let me know I had passed him. This was so helpful and much appreciated! He handled the repair quickly and made sure that I knew, down to the minute, when I could drive safely.

Elizabeth D., Elk River

I was so impressed with the service I received from your company. The customer service was great; from the gals at the desk to the guys in the back!

David G., Sauk Rapids

Awesome customer service!

Janet G., Inver Grove Heights

My driver side window was broken and when I called to get it fixed, City Auto Glass was more than accommodating. They offered to put plastic on my window, contacted my insurance company, cleaned up the shattered glass, picked up my car from my house, fixed the window, and returned my vehicle. Very impressed!

Jessica R., Duluth

Everything was scheduled and taken care of perfectly. I couldn’t be more pleased with your work.

Stephanie D., Inver Grove Heights

Mitchell was a great technician; he seemed very well trained and knew what he was doing. An overall great experience.

Garrett C., Sartell

Very professional, thorough, efficient and pleasant. I’m perfectly satisfied and would highly recommend. City Auto Glass to anyone who needs such service.

Richard B., Duluth

I had two services completed beyond my expectations! The first service was because of a break in; they were able to get me in mid-day and had me on my way within the time frame they quoted. The second was a scheduled windshield replacement. Once again, they completed the job within the time frame. They were very attentive and professional at the front desk while dealing with this stressed customer. They acknowledged that this was a hectic experience and reassured me that all would be taken care of, and everything was 100% and beyond!

Ann R., Bloomington

What a great experience, from the first phone call to a quick appointment, and fast service. I was very pleased with your entire operation, thank you!

Charles H., Blaine

I am a former owner and now an “old” agent for the Krage Insurance Agency in Lanesboro, and this is the first time that I have used your services. All was done on time, professionally, and I am pretty happy! We do, and I will recommend.

Alton E., Preston

Fast, friendly, and quality work, what more could a person with a glass problem ask for?

Thomas Z., South St Paul

Jon was very friendly and seemed quite competent. I would definitely return for future work in Brainerd. Thanks!

Jonathan Y., Pequot Lakes

Michael was awesome, great communication.

Megan S., Hutchinson

The staff at City Auto Glass, Wayzata were amazing. They were very polite and professional, and even offered me coffee right away. They completed the work on my car and I was very pleased with the work. I would definitely go back to have glass work completed there and probably other services as well. Overall, I was very happy.

Brian S., Maple Grove

I had a very good experience with City Auto Glass, I’d recommend you to anyone.

Randal M., Monticello

The technician told me when the work would be done and arrived sooner than expected, really good service.

Richard K., Saint Cloud

I was very pleased with the customer service regarding my windshield from start to finish. I felt that everything was handled very professionally and efficiently. Thanks bunches!

Janet H., Danube

Very accommodating with my schedule, all of the workers were friendly and professional.

Stacey G., Rochester

We had a windshield smashed and it was discovered as my son picked up the car to come home from college (2 hours away) for Thanksgiving break. We called at about 2p on that Tuesday and the shop was able to get my son a new windshield so he could come home that day. Awesome service by the technician, and Tanya, the customer service rep, that took my phone call.

Thomas D., Austin

A very personable service person welcomed me into the business. I appreciated him and the fact that my car was done sooner than promised. Thanks for the great service!

Christine B., Golden Valley

I don’t know how you could provide better service. The technician was extremely professional from beginning to end.

Mike B., St James

The technician was great, on time, efficient and explained everything that he did, it was a good experience.

Michael & Amy C., Plymouth

It was a very accommodating and seamless process!

Gretchen S., Chaska

Friendly, courteous, exceptional work and clean.

Rolan W., Hibbing

Everything end to end went well and the person who scheduled my appointment took care of all the details, gave me easy instructions, dealt with my insurance, and left me with a sense of trust. The technician who met me when I dropped the car off was very professional, explained what the problem was, assured me there would be no issues, and completed the repair ahead of schedule. It was a worry-free process from start to finish.

Mario N., Excelsior

We have used your company many times, from the office to the technicians—always a pleasure.

L & M Boiler Systems, Austin

I was called to set up an appointment the same day I submitted my claim to my insurance. Great customer service.

Tony & Lynn J., Bemidji

Everyone there was great. I got the times mixed up and when they called me the lady on the phone was very friendly and understanding. It was awesome, they still got me in!

Sheila B., South St. Paul

The techs were professional and very nice to work with.

Ken P., Excelsior

Very friendly and ready to serve—great people skills. 🙂

John & Suzanne W., Mountain Iron

Excellent service and close to home. On time, fast, good customer service and a convenient location!

Dianne P., Apple Valley

I called in the morning and shortly after noon my new window was installed and my chip in the windshield was repaired as well. Excellent service, I’m extremely satisfied!

Nadine F., Roseville

I have worked with City Auto Glass in the past. One reason I chose them the first time was that the owners’ names were in their ad. That made me think they stood behind their work. I have always been happy with the work and service I’ve received.

Laura B., North Mankato

Absolutely great experience. I dropped my truck off the night before and it was done early the next morning. I couldn’t make it back before the shop closed so they gave me several options for pick-up. I couldn’t be more satisfied with the quality of work and customer service!

Juan G., Byron

The technician communicated with me and did a great job!

Randall & Cindy S., Savage

The tech was on time at my garage, called ahead, and was well prepared. He performed the windshield replacement in a professional manner. I’m very happy with the work!

Alfred H., Grand Marais

It was all around amazing service. I’ve never had to deal with replacing a windshield and my service couldn’t have been any better! The windshield that was installed had a flaw, and I understand that can happen. I was told right away, and they immediately called in a new one for me! Thanks, great service.

Kim W., St. Cloud

The installer was awesome. There were about 2 inches of snow and he called to inform me that due to the weather, he would arrive closer to the end of my time window. He also called when he was on his way and arrived at the time that he stated. If I were you, I would do everything in your power to keep him happy (a nice bonus/pay raise). I believe it was Mike who did the installation.

Kyle W., Melrose

We’ve needed your services in the past and have always been satisfied. This time was no different—great service and excellent work from friendly and professional technicians. We are glad to recommend your company and will use you again if necessary. Thank you!

Karen P., Plainview

Fast, quality service. The customer service was excellent too and they made sure everything was squared away with insurance.

Gary & Mary F., Duluth

Everyone that I dealt with was professional and I love that the tech picked up my vehicle while I was at work and brought it back to me at work.

Samantha K., Hibbing

The great customer service exceeded my expectations. My appointment was scheduled very quickly and my time in the shop was minimal. This allowed me to continue work and not skip a beat.

Derek M., Farmington

The technician that did our windshield replacement was great! He was courteous, professional and he answered all my questions during the install. Nice Job!

Don O., Ham Lake

Timely, professional, and quality workmanship…what else can you ask for?

Jess R., St. Charles

They far exceeded my expectations! I discovered my broken windshield at 12:02p as I was going to lunch and it was repaired that same afternoon before I left work!

Karen S., St. Paul

City Auto Glass provided TOP NOTCH service and helped me navigate the insurance process. After our home and autos were hit by a tornado, they got me back on the road ASAP and took the stress out of our crisis!

Gary S., Granada

Everything about City Auto Glass, Willmar exceeded expectations! I would totally use them again and recommend them to friends and family. Thank you, Mike, for making my experience smooth, professional and educational.

Bruce L., New London

I’ve had the best and the worst over the years regarding windshield replacements, and City Auto Glass is the best!

Christian P., Duluth

The guys were great. They walked me through the fact that they had an original equipment equivalent windshield instead of the factory model and asked if it would be okay to use the original equipment equivalent. That is appreciated. They got that job done in an hour—very polite and professional, well done.

William S., Apple Valley

I have been an Insurance Agent for 18 years… I would highly recommend City Auto Glass, St. Cloud to all of my family, friends, and insureds.

Patricia B., Ironton

Seamless. The process from start to finish was quick, professional and speaks volumes to the customer service provided by State Farm Insurance and City Auto Glass of St Cloud. I emailed my agent and was called by City Auto Glass of St Cloud before I read the return email from State Farm. An appointment was made for the following day and the techs showed up on schedule. They were fast, friendly and very professional. I’m very pleased with the teamwork and expertise displayed by your two techs. Thanks!

Michael K., Big Lake

Everything was done to perfection. I would recommend your auto glass service to anyone who wanted a job well done!

Arleen A., Chatfield

We were leaving town the next morning and you accommodated our schedule. We were concerned that the small nick would spread into a major crack and wanted to avoid that before leaving town. Thank you for being flexible and professional.

Dan F., Excelsior

I could not be more impressed. The guys came out the same day and made it so easy.

Bryan P., Inver Grove Heights

Dylan is a true asset to City Auto Glass—great guy, professional, highly recommended!

Chris A., Wrenshall

City Auto Glass was so helpful from start to finish—kind, professional, exceptional!

Samuel S., Hutchinson

Carter was professional, courteous, knowledgeable and friendly. Replacement of my windshield was quick.

Shelly R., Golden Valley

I was very satisfied with the quickness and professionalism that I received during my window repair experience. I would recommend City Auto Glass Hibbing to anyone looking for window replacement!

Kari M., Eveleth

I was very happy with the service. I couldn’t believe you even reinstalled my MN Pass transponder. Awesome!

Faith Z., Prior Lake

Completed on a timely basis. Technicians were professional and helpful on how to handle the windshield after installation.

Bonita M., Wayzata

Great communication and a very friendly bunch. Keep it up!

Katrina L., South St. Paul

Elizabeth from City Auto Glass was very friendly, and efficient in setting up the appointment and interfacing with Ajia from State Auto Insurance Claims Office after receiving a call that same morning from my insurance agent locally. She had things set up for the call and provided some options to schedule the appointment at my convenience. It was a very efficient and professional process. When the appointment time came, the City Auto Glass installer, Leroy B., did an outstanding job of an onsite installation. I had an appointment come up near the end of the installation and Leroy was happy to park the vehicle in the garage and lock up behind while I was in my appointment. Everyone went way beyond the norm to be helpful and professional in their service.

Ordean H., Rochester

The overall service I received was excellent. The staff was very professional and the work on my windshield was exceptional. Great company!

Alicia B., St. Cloud

Wonderful service. I have had several windshields replaced over the years and I have always been satisfied!

Neil C., Maplewood

Tammy was fantastic. We were frustrated after someone broken into our car but due to Tammy’s calm and professional support, it was an easy solution. The gentleman that installed the new window arrived early, installed quickly and was polite. Nice job.

Steve S., Inver Grove Heights

Service technicians very personable and were actually early!

Pamela G., Lakeland

Josh went way above what was needed when he cleaned up after completing the job. Very impressed!

Ivan M., Embarrass

I always call City Auto Glass when I need windshield repair or replacement and have done so for years.

Donald P., Duluth

Your firm was able to get my vehicle in the next day after the damage took place. The appointment went smoothly and the work completed in a timely manner.

Lawrence L., Schroeder

Everything went as promised and the work was high quality.

Terry B., Rochester

Please note that I did provide a review of City Auto Glass on Google, because I wanted you to know how impressed I was with your service. I gave you a 5 (out of 5) for the overall experience. If I ever have another chipped windshield, I’ll definitely be using City Auto Glass.

William F., Rochester

Having had 5 windshield replacements (yikes, bad luck seems to follow me when it comes to windshields) over the course of owning this vehicle I can state that this was the absolute BEST replacement I have had to date. Everything was done top notch. No loose parts and the glass is great so far. Others I have had were not as good. I can’t recommend highly enough. My next replacement will be with y’all again!

Anthony O., Woodbury

Mark and his team did an awesome job on my windshield replacement. The repair was fast and the work was exceptional. Thank you for making it a great experience.

Jeff S., Rochester

I was pleasantly surprised to see the technician waiting for me considering I was a little early. Great service.

Phillip H., Sikeston, MO

They arrived at the prescribed time, worked quickly, gave me instructions on when I could drive again or get a car wash. I am very pleased with the service, they were friendly and courteous.

Peggy T., Excelsior

The City Auto Glass staff that replaced the windshield took extreme care to make sure the work was done flawlessly. Very timely and well done. Thanks for the great work, especially on such a hot day temperature wise.

Lee S., Apple Valley

I stopped in the shop five minutes before closing and the service was outstanding. I had planned to leave town early the next day. My insurance company was contacted and the appointment was set before I left the office that evening. Immediately at the start of business the next morning the work was completed and I was able to keep my plans thanks to their prompt and professional staff.

Gregg M., St. Cloud

The replacement of my windshield was very easy to set up and taken care of completely. I just made the appointment and they took care of everything else. The technician was very thorough.

Lezlie B., Aurora

Everyone that we worked with on our claim was awesome. Keep up the good work!

Michael R., Harmony

Doug was fantastic! I can’t even see where the bullseye was. Great work!

Ashley T., Minneapolis

John was awesome. He showed up when he said he was going to and completed the repair quickly and efficiently. Thank you!

Rian J., Hibbing

My wife said the technician was very friendly and nice. He did a super job. This is why we only use your company for glass work!

Kyle M., Sauk Rapids

Everything was perfect! We were contacted as promised with arrival time and again when he was minutes away. He was a very efficient and communicative young man as I observed the install of the new window. I have let my insurance rep know how pleased I am with his selection of your company!

Clyde D., St. Paul

Our technician was personable, knowledgeable and really cared about the quality of his work. I even wrote his name down on my invoice so I would know who to ask for if we ever need your service again. He was fantastic.

Pamela S., Makinen

From customer service to glass installation, they take care of your every need!

Julie B., Minneapolis

We are an hour from Alex but the tech was on time. I have a newer car and I thought the glass work was a little more difficult to install but the job was well done. We had 6″ of rain last week and I don’t have a leak.

Gunard H., New York Mills

The City Auto Glass service was absolutely amazing. I filed a claim in the morning and by the afternoon the technicians had been to my house and fixed the window!

Peter Z., Hastings

The technician and customer service personnel that I spoke to were both professional and customer focused. You run a great business!

Kathleen M., Shoreview

My ratings are all based on the technician named Mike in the Willmar area; he was very knowledgeable and explained exactly what he was doing. He seemed to be very honest and told me what to expect from his repairs.

Dave G., Willmar

I can’t find a reason to go anywhere else—great communication and the work was done as promised. City Auto Glass has very pleasant staff.

David H., Rochester

My glass technician was there waiting for me at the established time and finished the work in less than a 1/2 hour!

Susan S., Duluth

As an agent, I always recommend you!

Kay S., Duluth

Fast and friendly team, thanks for a quick repair. It was great that the team was able to come to my place of work to do the repair.

Greg K., Savage

The gentleman that installed my new door glass did a great job and cleaned up after himself. That was greatly appreciated.

William D., New Hope

Everything was great! The customer service person I spoke to on the phone was extremely helpful and professional

Skip N., Eagan

Amazing technician! He took into consideration my timetable and got me done in time for a little shopping; he deserves a HUGE raise!

Wayne B., Welch

The technicians were great, friendly and obviously concerned with quality. What more could I ask?

David T., New Prague

Very pleasant experience from beginning to end. The folks who actually did the installation were very kind and friendly.

Kevin H., Mankato

Leroy was so very pleasant, professional, and good-natured! He explained every step of the process before starting so I knew the what and the why of replacing the glass!

Toni D., Rochester

The tech was very friendly and completed the work in less than an hour. I would highly recommend City Auto Glass if you have glass problems. Thanks for the great service.

Mark S., Rochester

Mike did an amazing job and customer service was awesome. Thanks for a wonderful job!

Bonnie M., Willmar

The chip in my windshield was repaired beautifully… can’t even tell it was done. Thanks for the great service!

Scott M., St. Paul

The service technician was wonderful, very polite, knowledgeable and timely. I would definitely use City Auto Glass again and especially request the same technician!

Madge E., Duluth

The technicians were very polite and courteous. They explained what was being done and worked in a very professional manner. I would highly recommend this company.

Lennox B., Lakeville

When I first talked to Samantha, scheduling was more than a week out for windshield replacement. We were about to take a longer trip the following weekend, and Samantha was able to schedule the appointment earlier than expected. I appreciated the extra effort that she extended on my behalf, as well as multiple calls to verify that we had the right windshield match for the number of windshield sensors in my vehicle. Extraordinary customer service!

Jonathan M., Minneapolis

This entire process was so simple. I called my insurance provider. The next day I received a call from City Auto Glass to set an appointment. The technician called to say he was on his way exactly when I was told he would be out. He was very knowledgeable, professional and had my chip repaired quickly. It looks great. Thank you to all involved!

Scott L., Eagan

Our technician was friendly and professional. He was even helping to teach a future generation of installers. Stellar work and a stellar job.

Troy M., Maplewood