Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences
Mike went above and beyond and got my car into his shop when it was raining.
JULIE D., New London 05/12/2019
When I called to set up my appointment, the lady on the phone helped me get my claim set up with my insurance company, which was very helpful. The technician took the time to explain what I needed to do after the windshield was installed and was professional and courteous. Great experience! Hopefully I won’t need your services again, but if I do, I know who to call!
SALLY K., Villard 05/10/2019
Service was scheduled very quickly after we made our claim. Tyler communicated with us via phone the morning of the repair work to give us an estimate on his arrival time, and also spoke to us personally before starting and after completing the repair. Very professional in appearance, in explaining the repair, and in willingness to answer any questions. Very satisfied with a great job!!
TAMI & JOHN M., Duluth 05/10/2019
Your customer service and technician were both top notch. We would absolutely use them again.
ANDREW H., Waverly 05/09/2019
Service was excellent. I really had to hunt for the spot they fixed. Great job.
SUSAN AND JAMES C., Cottage Grove 05/08/2019
I was very pleased with the service and the tech that did the work. Great job!
STEVE K., Willmar 05/08/2019
It was good from my insurance company to the lady I talked to and then Mike who installed it was a good guy. I’d have you guys do another project for me anytime. Thank you!
DUSTIN W., Spicer 05/07/2019
My fleet company uses your service for glass replacements and you’ve always done a great job for them. That’s why I will use you guys for my personal vehicles.
BRUCE S., Prior Lake 05/07/2019
My service was delayed, but for good reason! The technician scheduled to replace the windshield on my 2018 Jeep Compass noticed that the part pulled for replacement was not Mopar. He would not put a non-Mopar part on my Jeep without my consent. I am SO pleased with that service. It was something I had failed to mention when I first scheduled my appointment. The Mopar windshield arrived quickly and I had my appointment the following week. Service was great! Very happy.
JULIA C., Shoreview 05/07/2019
Excellent job! Very satisfied with the work, everything was cleaned up and the new windshield was cleaned of fingerprints.
DALE & CINDY T., Glyndon 05/07/2019
The team who came to work on my vehicle was courteous, professional, and friendly. Glad to know they enjoy their work which means they have pride in what they do, translating to a job well done.
ERIC T., Eagan 05/07/2019
Excellent customer service! Really appreciated the use of your loaner car to run errands while being fixed.
NANCY B., Richmond 05/07/2019
The technician called me when he was done and left me a message as I was unable to answer at the time. He provided clear instructions on what needed to be done and what I could do in regards to washing my vehicle. He offered his phone number to contact with any questions.
MATTHEW D., North Mankato 05/07/2019
I had an appointment at 1:30 and got there about 15 minutes early and they started right away.
RICHARD S., Duluth 05/04/2019
The service gentleman was very professional and courteous. I asked him if he minded installing the replacement wipers that I had in my truck, and he said no problem. Very happy with the service, thank you.
DAN H., Dayton 05/04/2019
Super speedy, they completed the job when I was at work in under a half hour and notified me when they were done so I could lock my car. Can’t get any better service than that!
DENNIS A., Minneapolis 05/02/2019
My experience with City Auto Glass went very well. I would definitely recommend them to anyone!
JANIS B., Grand Rapids 05/01/2019
I was so impressed with my whole experience with City Auto Glass, the very best service from customer service to the technician that installed the windshield, thank you!
JOHN B., St. Michael 05/01/2019
The technician you sent out (Mitch) did a phenomenal job. He was courteous, professional, and worked with me on all the rain and commute delays. Great job!
LAUREN P., Elk River 04/30/2019
The tech was great! He explained every step of the process to me, was very courteous and kind. Great work!
SCOTT W., St. Paul 04/30/2019
The tech was very efficient, friendly, and professional. I’d hire him again.
DENNIS S., Zimmerman 04/30/2019
Mike was great to work with. He called the morning of to ensure what time we were looking at. He was on time and completed the job quickly.
MARY A., Sauk Rapids 04/30/2019
Nice job on vacuuming up the broken glass, thank you!
KAREN & CHARLES K., Brainerd 04/30/2019
I have a Fusion Hybrid with a complex windshield due to the sensors embedded in it. I called my insurance company who made the City Auto Glass in Brainerd recommendation. City Auto Glass called me within 5 minutes to set up the appointment; they had the windshield and the equipment to calibrate it. I brought it to their shop as it was too cold outside to do it outside and they did a great job. Very professional, I would definitely recommend them and use them again.
DENISE N., Aitkin 05/01/2019
Great company to work with, outstanding customer service! I have used City Auto Glass multiple times over the years and each time the service and quality installation have been great!
KEVIN S., Prior Lake 04/27/2019
They were fast, professional and did quality work.
DAN K., Ranier 04/27/2019
The technician was friendly, professional and knowledgeable.
SAUK CENTRE FINANCIAL SERVICES, Long Prairie 04/28/2019
My experience with City Auto Glass was fantastic. They coordinated with my insurance company seamlessly, they communicated appointment details extremely well, they did a great job on my windshield, and all the staff with which I interacted were professional and did a super job.
GRACE S., Rochester 04/26/2019
Gave me a ride to doctors appointment while they installed a new windshield which I very much appreciate.
Greg D., Hayfield 04/25/19
Everything was done very well. I have used City Auto Glass numerous times in the past. I have never had any problems.
Denise S., South St. Paul 04/25/19
City Auto Glass is the BEST in town! They are the only glass company I will use.
Carlos G., Duluth 04/25/19
You guys made it super easy to get my windshield taken care of. Thank you!
Lacie L., Eveleth 04/24/19
Everything was very professional and made my mother very happy. thank you
Evelyn B., Hutchinson 04/24/19
We were thoroughly satisfied with the job they did, very personable and respectful. The father and son team work very well together. I happened to have had 3 contacts with them in the last couple of months and each time was very good.
BONNIE B., Deerwood 04/24/19
City Auto glass was nice enough to get me a loaner car while my car was being fixed so I could get to work and did not have to take the day off. They did a wonderful job.
William L., South St. Paul 04/23/19
It was simply an outstanding job start to finish! I can’t believe how nice the new windshield is.
ED M., Plymouth 04/23/2019
Fast and excellent work, very nice people.
JENNA R., St. Paul 04/23/2019
Communication was very good and the replacement was done as you would hope. Thanks!
BRUCE B., Winona 04/23/2019
Both Lisa with the organization and Mike the technician were really good, and professional. I appreciated that they told me what to expect all along.
Tim M., Hermantown 04/18/2019
Every person we dealt with treated us as though we were their only customer and displayed extreme professionalism!
Jeff W., Trempealeau, WI. 04/17/19
Carter was very professional and wonderful to work with. Thank you, Carter!
CINDY & Mark L., Plymouth 04/16/19
I was extremely pleased with the service! Thank you very much.
JOHN H., Rochester 04/15/2019
I was very satisfied with the service, and professionalism of the technician. I walked in and wanted the window fixed. It had been hit by a rock and I had two chips. I had said I needed a new window and then had it checked and it was determined that I could have the chips fixed. I was happy with the results as one of the chips was right in the driver vision.
TIMOTHY D., Duluth 04/12/2019
I have had a couple of windshields that have needed repair or replacement over the years and I always call City Auto Glass in South St Paul because they have always treated me right and I’ve never had an issue with their service. Great people to work with, highly recommend.
JOHN O., Anoka 04/12/2019
Your technician has been out to our place twice. He does an excellent job and is a great guy to talk to.
EUGENE S., New Hope 04/11/2019
Over the years I’ve had a few car windshields changed out and I can honestly say from the beginning to the end, City Auto Glass made it completely easy.
DUANE B., Superior 04/11/2019
The technician was fantastic. He said 45 minutes but was done in probably 30.
EUGENE E., Brownton 04/10/2019
Constance was incredibly patient, helpful and worked to help us get our car completed so it could leave on time out of town. The gentleman who did the work was friendly, polite and did a great job.
MARY L., Hopkins 04/10/2019
Great communication, thanks for working with me and getting here early. Thanks!
HOPKINS DENTAL, Minnetonka 04/09/2019
The tech was professional, thorough, on time and overall did a fantastic job. Very pleased!
JACOB B., West St. Paul 04/09/2019
The tech was awesome, and Elizabeth made it easy, so thank you!
TERA R., Kasson 04/09/2019
City Auto Glass was awesome! Your tech came to our house ahead of schedule and was very professional and friendly! I ranked my insurance company an 8 because the lady from (company name withheld) was not so friendly. Your customer service and technician exceeded our expectations!
Kevin C., Rochester 04/08/19
You guys were wonderful and if I ever need another new windshield, I’ll be back. Customer service and technician were both very helpful and got me what I needed very quickly. Thank you!
Jessica G., Richfield 04/05/19
Andy, your (MY TECHNICIAN) was extremely helpful and proficient at the site. Great employee!
James M., Stillwater 04/05/19
The tech was super professional and friendly. He did a great job!
Robert N., Milan 04/05/19
You guys are INCREDIBLE. The rep who talked with me on the phone to set up the appointment was friendly and efficient. And the technician who actually performed the windshield replacement…I think on my receipt it said his name was Pat. Give Pat a raise, or a bonus, or a Starbucks frickin’ gift card or something. I was home sick when he had to replace my windshield, so I pulled the car out onto my driveway earlier in the morning so he could access it whenever he arrived. He called me prior to arriving, and I told him I couldn’t get a county parks sticker off the lower corner, and to not worry about it, I would just buy another one. It was too much of a pain in the a**. Pat said, “Ok and no problem.” He was super quick, texted me when he had finished, and let me know that while I was sick in bed, he had gotten the parks sticker off the old windshield and left it on my center console. I was so appreciative, I wanted to give Pat a hug. So that means you need to do something for him, on my behalf. I couldn’t believe he would do that. Maybe that’s how you guys do everything, but because of this one experience, I would never hesitate to come back to you again, whether through insurance or on my own. Above and beyond. You just don’t find that anymore. Thank you!!
Jennifer G., Woodbury 04/05/19
Absolutely great service and on time! The service tech displayed the professional attitude and skills to complete the job. I am very impressed and will highly recommend City Auto Glass to others in the future. Congrats to your company for having such great employees and service. Outstanding!
Cary S., Cross Lake 04/04/19
I am impressed with the quality of the work. The margins around the glass are all perfect. Very nice job!
Chris M., White Bear Lake 04/04/19
Awesome people and the install was perfect!
Dan S., Saint Stephen 04/04/19
The technician who picked up my car was excellent. He went over everything with me, made sure that I didn’t have any questions, and was very professional and courteous. Top notch service and employees.
Pamela B., Mankato 04/03/19
My insurance company recommended your business for my auto glass replacement. The service tech was friendly, knowledgeable and took great care of the glass replacement quickly. Thanks!
Mary Beth H., Mendota Heights 04/03/19
My service tech was great! He was very interested in what I had to say and he listened. He made sure to tell me right away what to expect with how bad of a hole was in my windshield. He did awesome!!
Jennifer K., Glenwood 04/02/19
Service tech called and came on time and did a great job, he was very personable also and an asset for your company
Jackie E., Norwood Young America 04/02/19
So quick and easy. The technician came out to the house and replaced the windshield. Great quality work!
Kent C., Rochester 04/02/19
Fast, friendly, professional, and efficient. Couldn’t ask for more. Thank you!
Cathy C., South St. Paul 04/02/19
Thanks for making the process so easy!
Katie A., Dayton 04/02/19
Seamless. Great contact experience, quick and very professional. 1st time customer, but will return if the services are needed. Thank you.
James J., St. Paul 03/29/19
The installer was great, very professional, polite and knowledgeable.
Brian K., Winona 03/27/19
There is no doubt…City Auto Glass is the best auto glass company in Minnesota!
Denise L., Nashwauk 03/27/19
The team, both customer service and technician, was professional on the phone and in person. Very flexible to work with and reliable. Thank you!!!
Lauren S., Duluth 03/27/19
I would highly recommend this place to anyone. I will also continue using City Auto Glass in the future
Damian R., Le Center 03/27/19
Excellent service in every respect. I am very pleased with the great work done and the friendly and caring staff. Highly recommend!
Teresa J., Waterville 03/26/19
Service tech was extremely efficient and helpful. Completed the job in a very short time and really knew how to perform the job well and was courteous. Highly impressed with this guy!!
Gary M., Cold Spring 03/26/19
Our technician, T.J., was very competent and efficient. We’re very pleased with his work.
Suzanne K., Arden Hills 03/26/19
The Installer was fast installing the windshield, efficient and clean when he left. Very friendly and courteous.
Laverne B., Rochester 03/26/19
It was such an easy process. We have never had to do this before and City Auto Glass made the whole process so simple and was very helpful.
Angela H., Zumbrota 03/26/19
I was very pleased with the service I received from your company. I received a call very quickly after I reported that I had a crack in my windshield. Everything was very professional. As far as the technician, he was very friendly and obviously very good at what he does. He drove all the way to my office in Granite Falls. I think his name was Mike. If that’s the kind of service I’d receive every time I get a crack in my windshield, I would definitely recommend City Auto Glass to people I know!
Harold G., Granite Falls 03/26/19
Thank you for the service. I always recommend City Auto Glass.
Jean M., Bloomington 03/22/19
Great experience from start to finish!!
Theresa A., Byron 03/20/19
Service was very friendly and very timely. I was completely satisfied.
Karissa C., Coon Rapids 03/19/19
Very satisfied. Made sure everything was calibrated correctly before they left.
Deb K., Princeton 03/19/19
Andy in Andover was outstanding; I arrived 15 minutes early because I wasn’t 100% sure where I was going. He came outside with smile on his face and got started right away and he had it done in about 35-40 he is an outstanding technician!
Darrell K., Blaine 03/15/19
Everything went perfectly and professionally!
Sue S., Hermantown 03/14/19
Love the pick up/drop off option! So convenient. The phone receptionist was helpful, efficient and had excellent customer service skills.
Emily J., Duluth 03/13/19
Everyone was very helpful with the questions that I asked. It was done on time. Your location to my workplace was right across the street—very handy for me to drop off and walk back to work! Keep up the excellent work! Thank you, thank you!
Jenny A., Spring Valley 03/13/19
I’ve done business with the Hibbing City Auto Glass on several occasions. They are always very friendly, efficient and get the job done when scheduled. I truly appreciate that they will travel to our city (Ely) to do work so I don’t have to take time to drive 1 1/2 hours away. Thanks!
JOANNE H., Ely 03/12/19
Technician was very meticulous at making sure the job was done correctly
Curtis S., Butterfield 03/12/19
Great work, I was in and out in less than an hour.
Caroline M., Coon Rapids 03/12/19
This is the 2nd time that we have used City Auto Glass to replace a windshield. The customer service representatives and the technicians have been extremely helpful and pleasant.
Kay W., Bloomington 03/08/19
Fast service, on time, and completed in time. Very professional, I would recommend to everyone to use.
Joseph A., Sandstone 03/07/19
I love the work done here! That’s why we keep coming back!
Nancy M., Inver Grove Heights 03/07/19
The service was great and the technician was right on time. The technician called me as requested. This is my second experience with City Auto Glass and I would not hesitate to call or recommend them again.
David M., Blaine 03/06/19
So handy that you come to me for glass replacement, top notch in every way!
Paul M., Belview 03/06/19
The service was great and the technician was right on time. The technician called me as requested. This is my second experience with City Auto Glass and I would not hesitate to call or recommend them again.
David M., Blaine 3/06/19
I could not believe how seamless the process was from beginning to end. Beginning with my visit to State Farm, then the representative alerted you, and we set up a time within a day or two. I showed up, handed the technician the keys, and it was ready about 2 hours later. No paperwork. No hassle. Amazing!
Barry P., Winona 03/06/19
Easy to schedule an appointment and the people I spoke to while there were nice. I appreciated the comfortable waiting area, cup of coffee, and water. My insurance told me to go there and I wouldn’t have to fool with any paperwork—great! Thank you!
Suzanne S., St. Paul 03/06/19
Second time I have needed my windshield replaced. MN winters…Friendly, prompt, and courteous. That sums up their service and my experiences with this company.
David B., Cottage Grove 03/05/19
Very willing to accommodate my scheduling needs. I was pleased with their friendly staff and timely service.
David R., Rochester 03/05/19
We were 100% satisfied with all of the above. They loaned us a car too and we appreciated that.
Eileen B., Park Rapids 03/05/19
It was a very snowy day and the roads were bad. I expected the technician to be late, but he was actually early. I very much appreciated how early he arrived and how quickly the work was completed.
Debra V., St. Paul 03/02/2019
Thanks for everything! This was my first windshield replacement and Jade, in customer service, was courteous and helpful. She answered all my questions and set up the appointment. Michael and Mitchell did the windshield replacement for our car at our residence. They are both great technicians and the professional installation was done efficiently! I am very pleased with the results and would highly recommend City Auto Glass. Thanks again!
Jennifer J., Monticello 03/01/2019
The guys were great, they moved quick and got it done, with a little humor in between. Thanks!
Ashley J., Maplewood 02/28/2019
City Auto Glass was excellent. Our insurance company recommended them and now I wouldn’t go anywhere else.
Randal R., Winona 02/28/2019
Fantastic to work with, got the window done when I asked, very very happy with the service.
Brad H., Spicer 02/28/2019
The whole team was very friendly and helpful. A great experience.
Dallas M., Kasson 02/28/2019
The process of getting our windshield replaced from initial phone call to the return of our Jeep was seamless! Very happy with City Auto Glass!
Dave & Lor P., Rochester 02/28/2019
This is my second experience with City Auto Glass. Both experiences have been stellar. I could not have been happier. The first time they came to me and the installer did the job in my garage because it was raining. This time I went to the Crystal shop and they were professional, polite, helpful, efficient, and impartial in their work. I add that last one because I have an older car, but they treated me like any other customer, gave me a loner car to take to work, and put on the best of the three windshields my car has had. Kudos!
James A., Golden Valley 02/27/19
Appreciated the delivery of my car home after the windshield was replaced!
Stephen W., Rochester 02/27/19
Amazing service and professional work.
GERALDINE D., Minneapolis 02/27/2019
I was in Duluth when the rear windshield completely shattered … without warning or obvious reason. I thought I was calling the Grand Marais office (where they do repairs every Thursday) … but was actually talking to the main office in Duluth a few miles from where I was. They invited me down, brought the car in, cleaned up the mess, and skillfully covered the area with semi-translucent plastic and tape as it would need to last for a while, while glass was ordered, repairs scheduled, etc. It was seamless; they contacted my insurance company on the spot and made all arrangements on my behalf. The office service agents were extremely knowledgeable and professional (and I was not in a terrific mood at first). Just excellent.
David C., Duluth 02/26/2019
Outstanding customer service, was able to get us in and completed within a day.
Barbara B., Pengilly 02/26/2019
I surprised and pleased they were able to remove the park pass and RFID from the previous windshield and place it on the new one.
KEVIN B., Champlin 02/26/2019
Very convenient, they picked up the car and delivered it back to the lot. The work was right on schedule with good communication. No complaints with the service or workmanship.
Alan V., Duluth 02/26/2019
Great company with great people! Service is top-notch.
Sandy P., Zumbrota 02/22/2019
I loved that the technician came and picked up the van and then brought it back. So wonderful that I didn’t have to find rides and mess around with that. Thank you.
UNIVERSITY OF NORTHWESTERN ST. PAUL, Roseville 02/21/2019
Very professional, honest, down to earth company, I am very pleased with the results and how quickly the work was done. A gazillion thumbs up!
MATT F., Osseo 02/20/2019
Great customer service and done in a timely manner, I would definitely recommend to family and friends. Very satisfied!
LAURIE C., Nashwauk 02/19/2019
The service tech was completely professional and did a satisfactory job and left the area clean. I have recommended your service to others.
JULIE L., Lonsdale 02/19/2019
Great experience! Michelle, who handled setting everything up, and our technician Chad were great, such a smooth process!
BRIANNA R., Faribault 02/19/2019
City Auto Glass always does great work! They were very accommodating for our schedule. The work was done quickly and with high quality!
DOUG & DEBBIE O., Two Harbors 02/19/2019
Quality to the highest is a constant, and their customer service and knowledge is superior!
JOHN K., Winona 02/14/2019
I appreciate that even though it was a crazy snowstorm day the tech was still able to make it out. My daughter’s schedule is very hectic and that day was really the only day we had available.
STACY B., Lino Lakes 2/13/19
It was my 1st time using your company and it won’t be the last time either. I made a phone call to your company, gave my insurance info to one of the employees and she took care of everything. I happened to get a tune-up at my buddy’s shop that day so I assumed they could do it outside of his place. They came to his shop and the driver said he had to do it inside, not outside. My buddy said that he was too busy to have them do it there, so they told me to drop off my vehicle at your shop. They were done in an hour and 15 minutes. I was a happy customer and will recommend your company to people, and use you, in the future. I’m still trying to figure how my back glass shattered with the truck in the garage, strange things happen when it comes to glass.
STEVE M., St. Paul 02/13/2019
Change nothing… the techs were down to earth, real people. Awesome experience, thank you!
DUANE P., Winona 02/13/2019
The technician, Jesse, was the absolute best. I’ll only go to him in the future.
DEAN P., Two Harbors 02/12/2019
I have always had great service with City Auto Glass in the past and this is the reason I will continue to use them for any glass work.
TRACY S., Willmar 02/12/2019
Everything was excellent from customer service’s scheduling to the technician who did a fabulous job.
TRAVIS & AMANDA M., Clear Lake 02/12/2019
I would highly recommend your business! From my first call to customer service all the way to my vehicle being picked up and returned to me, I received top notch service. Customer service was extremely kind and helpful. It was seamless as they connected the insurance company so I didn’t have to make several calls. The insurance rep (at the claims center) struggled a bit and lacked some listening skills, but your customer service rep made that go smoothly and clarified things. I loved your offer to pick up my vehicle for the service and return it. It would have been a huge inconvenience to miss work for that time frame. That is a great value you offer your customer. Both technicians I encountered (pick up and drop off) were very thoughtful and explained things. I have absolutely nothing negative to say about your services. Keep up the great work and know if I ever need this service again, I will be contacting you. Thank you!
COLLEEN M., Paynesville 02/08/2019
Lori was wonderful to work with! She was very friendly and helpful, Minnesota Nice! We went with City Auto Glass because they could do the work the next day.
JOY M., Cottage Grove 02/07/2019
The ease of a loaner car was great.
LEON E., Eden Prairie 02/07/2019
This was the promptest service, both by the insurance company and City Auto Glass, I have experienced in quite a while, thank you!
SABINE S., Minneapolis 02/06/2019
Fantastic! They called before they came and replaced my windshield in a very timely manner.
ROSS & BRITTANY C., Eagan 01/31/19
I made an appointment through my insurance agent who recommended City Auto Glass as doing very good work and they did.
Thomas L., Breezy Point 01/29/2019
You guys picked up my car, took care of everything, and brought it back. Thank you!
James K., Duluth 01/29/2019
Very professionally done, they contacted my insurance company, so I didn’t have to, always a plus.
Bruce P., Waite Park 01/29/2019
Amazing experience from end to end, from the professionalism of City, to their staff and the insurance company.
Powell K., St. Paul 01/29/2019
The technician was here at a reasonable time. He was very courteous, friendly and fast.
Scott K., Forest Lake 01/24/2019
Great company! Easy to work with and the work performed is top notch.
Thomas L., Lakeville 01/24/2019
I am continually blown away at the excellent service your technicians provide.
Tony U., Monticello 01/24/2019
I was very impressed with the service and care that was given to both me and my car. Everyone I was in contact with from setting the appointment to the successful conclusion was very professional and courteous. Good job!
Paul and Janis A., Manhattan Beach 01/23/2019
Jon was very polite and did an awesome job. He explained everything he had to do, the time it would take and why; it was a very pleasant experience.
Victoria T., Motley 01/23/2019
My new windshield looks better than my original one; it was a very stress-free appointment. The girls at the front desk are super nice.
Kevin D., Cottage Grove 01/22/2019
I am very pleased, everyone was so friendly! I had to drive a distance to get my windshield replaced due to the necessary recalibration that needed to be done and I was pleasantly surprised that they had a loaner car for me to use while the work was performed. I am very pleased with the technician and the work performed. I would definitely go back there!
Duane P., Park Rapids 01/21/2019
The gentlemen that came to repair my windshield were great! They were on time, courteous, efficient, and took the time to answer any questions I had. I would highly recommend your company to anyone with auto glass needs. Thank you!
Jennifer L., Burnsville 01/21/2019
Quick and easy, thanks for making the process painless.
Rich O., Hopkins 01/18/2019
This was the smoothest and stress-free experience. My insurance company and City Auto Glass took care of everything. I am very impressed with the level of professionalism and level of customer service. It was refreshing.
Mary H., Duluth 01/18/2019
I had a great experience, the technician kept me in the loop when there was an unusual circumstance with my vehicle! I was very impressed.
Brad E., Long Prarie 01/18/2019
The technician was very friendly and polite. He explained everything and the work was completed faster than I expected. This is now my go-to place if I ever need glass replaced.
Angela F., Watkins 01/18/2019
You guys are very easy to deal with and accommodating.
Scott N., St. Joseph 01/17/2019
You guys were so nice and so awesome! The representative who picked up my car was friendly and nice. I have already recommended your company.
This is the second windshield that City Auto Glass has installed on my 2014 Silverado pickup. Both times they did excellent work!
James H., Waite Park 01/17/2019
The staff at the South St. Paul location were great!
JENNIFER S., Apple Valley 01/15/2019
With customer service as it is in this “new age,” it is truly wonderful to see the old-fashioned service that we used to get many years ago. Great service, do not change a thing.
TODD L., Winona 01/11/2019
I always choose you guys for my glass needs and you do perfect work every time!
JEREMY H., Hermantown 01/11/2019
I was more than pleased with the service that was provided me at Hibbing, City Auto Glass! John, the glass technician, was not only exceptional with the work performed but was a wonderful individual to relate to on a personal basis.
SIDNEY S., Chisholm 01/11/2019
Everyone is always awesome, thank you!
JEREMY B., Zumbro Falls 01/10/2019
Everyone I came into contact with was so pleasant and the service was fast!
EMILY from LASER AIMING SYSTEMS, Maple Plain 01/10/2019
You guys were great! Thank you so much for working with me with regard to timing. I had forgotten I was on my wife’s schedule, not mine, and you still came through for me. Thanks again!
DALLAS M., Duluth 01/10/2019
I am very satisfied with the work, the technician seemed knowledgeable and was very professional.
THOMAS C., Winona 01/09/2019
All of the staff at City Auto Glass were very professional, friendly, and provided a high-quality service. It made my part a breeze and was a very satisfying experience. Much appreciated!
KEN K., Rochester 01/03/2019
From the first call and until I drove away, I knew what to expect and they kept me informed. I will use them again and will tell friends and family that if they need quality, and honesty to use City Auto Glass.
JOE J., Champlin 01/09/2019
City Auto Glass had a very smooth process, courteous service and the work was professionally done!
JAMES S., Pengilly 01/09/2019
I was in and out before I could finish my coffee. I have already recommended CAG to many friends.
DAVE W., Keewatin 01/08/2019
The technician was very professional and did an excellent job!
NATHANIEL S., St. Cloud 01/08/2019
I was very pleased; I appreciated the friendly staff, enjoyed plenty of coffee and a nice environment.
PAT W., Berthold, ND 01/08/2019
I would happily recommend your business. I was very impressed with your service; your technician came to my workplace and completed the work sooner than expected in one of our garages. The glass looks great, I did not have to go out of my way at all, and I have no complaints!
GABRIELLE K., Princeton 01/08/2019
The service was excellent and all of the staff were very friendly.
WILLIAM & SARA H., St. Louis Park 01/08/2019
My window randomly exploded while I was out shoveling. I looked up car window repair companies and first called Safelite (bad idea)! After waiting a long time on hold, they told me how bad my circumstance was and how familiar they were with my car, but they couldn’t get me in until 13 days later. This was after telling them I had been out shoveling for 2 hours that day. Like I can go nearly 2 weeks with a gaping hole in my car in January in Minnesota! I said some choice words and hung up. I then called City Auto Glass, (good idea)! A person answered the phone and within a few short minutes they had the insurance claim and told me to come up and get my car cleaned and closed up. Thanks so much!
ERIN H., Duluth 01/03/2019
By far the best customer service I have ever experienced. I will be using City Auto Glass, St Cloud for all of my auto glass needs. Thank you, guys.
CHRIS K., Sartell 01/03/2019
I was extremely pleased with the service, and how quickly everything was handled. I would definitely recommend your company to friends and family!
JANET H., Danube 01/03/2019
Everything went smoothly. The repair took 1 hour, the exact time I was told it would take. It was totally painless.
DEAN D., Lakeville 01/03/2019
The technician was very knowledgeable, clear, and communicated very well. The work was very professional.
QUINN R., New London 01/03/2019
Both gentlemen that were on the scene to repair my car were very professional and polite. Thank you!
JULIE B., Oakdale 01/03/2019
City Auto Glass has friendly and professional reps. I was able to get my vehicle in earlier than I expected. The windshield was done 30 minutes earlier than promised.
CHAD C., Duluth 01/03/2019
City Auto Glass is the best, we are very happy! The communication from Kelsey was wonderful. She kept in touch with us regarding everything. I wish I could remember the name of the gentleman who called when he was on his way to clean up the glass, cover the opening, and pick up the car for repair. We live in the cities, and our son has the car in Duluth. Everything worked out so very smoothly, quickly, and professionally. Our stress level was a lot less than we had expected. I will tell everyone I know about City Auto Glass! I found out that my brother played softball with one of the sales reps from the Duluth shop (Marc). We know many people in Duluth, and we have definitely spread the word about how awesome City Auto Glass and your employees are. Excellent job on the window, we were pleased that you wanted a high-quality result. The first window apparently didn’t fit right, so you found a second window. Your customer service and workmanship is perfect, keep it up! We are very happy with the service and the repair.
GARY & MARY E., New Hope 12/20/2018
I was extremely happy with the technician that put my windshield in (I believe his name was Carl) and the work he did. Also, the waiting room was extremely comfortable and I enjoyed the cappuccino that was available. I am very satisfied overall!
LYNNE F., Glenwood 12/20/2018
Great service, called at to set up an appointment, thinking it might be a few days, they got me in right away and had a loaner car available for me for the day. Thanks a lot!
BEN O., St. Paul 12/20/2018
I was extremely satisfied with the workmanship and how well presented the techs were. I would use your company again in a heartbeat. Thanks again for everything.
DAVE I., Owatonna 12/20/2018
This was my first experience having to replace glass for my vehicle. Your service was top notch with picking up my vehicle from my place of work and delivering it upon completion. You really made the extra effort to make the process seamless for my day. I really appreciate your service. Many thanks for a job well done!
DENISE & JEFFERY P., Duluth 12/19/2018
The City Auto Glass tech, Mike, has repaired and replaced windshields for us before and we are completely satisfied with his professionalism and service. I highly recommend his work!
Wayne J., Blomkest 12/19/2018
You provided super quick installation and took care of all the insurance paperwork. I enjoyed the nice quiet waiting area with comfy chairs so I could work while I waited. My appointment was booked at my convenience. I will use you again in the future!
SARAH E., Chisago City 12/18/2018
I was very impressed with the entire process. Thank you!
ASHLEY Y., Breezy Point 12/18/2018
City Auto Glass is excellent and professional in all areas of service. I am very satisfied, thank you!
LL CCT ENTERPRISES., Albert Lea 12/18/2018
The surroundings were accommodating and the staff is welcoming and friendly. City Auto Glass is very professional, clean and well organized!
GREG O., Alexandria 12/18/2018
The staff that I dealt with were very professional, friendly, and helpful.
ALAN K., Minneapolis 12/13/2018
The service technicians arrived as scheduled. The installation appears to be excellent and the technicians were very professional. I am very satisfied.
DAVID V., Cushing 12/13/2018
I received great service, the tech was friendly (despite the 20-degree weather and working outside) and he fixed my chip super fast.
APRIL N., St. Joseph 12/12/2018
From the first call I received to the moment I picked up my truck, I was thoroughly impressed with the professionalism and care that went into fixing my windshield. I didn’t feel as if I was being treated as “just another insurance claim”. I felt that they truly cared about fixing it right and they assured me that they stood by their work. Awesome job and great people at the front desk! I hope I don’t have to be back anytime soon but I do know where I will be going if needed. Thank you again, I am grateful for your care and excellent work.
PAUL P., Rochester 12/12/2018
City Auto Glass is the absolute best! I will never take my glass business elsewhere; everyone there is amazing.
BRITTANY E., Pequot Lakes 12/11/2018
Hands down the best service I could have expected. From beginning to end the whole process was fast, convenient, and professional.
BEN L., Inver Grove Heights 12/11/2018
Great job, easy company to deal with; I didn’t have to worry about the insurance stuff. You guys took care of it, thanks.
Peter & Karla B., North Mankato 12/08/2018
I got a chip in my windshield one late afternoon; I called City Auto Glass and got an appointment for the following morning. The repair was quick, work was high quality, staff was courteous, and best of all they coordinated the work with my insurance company. I highly recommend!
Cary S., Hibbing 12/07/2018
My driver side window was broken and when I called to get it fixed, City Auto Glass was more than accommodating. They offered to put plastic on my window, contacted my insurance company, cleaned up the shattered glass, picked up my car from my house, fixed the window, and returned my vehicle. Very impressed!
Jessica R., Duluth 12/07/2018
I wasn’t sure where I was going, and the technician was kind enough to give me a call to let me know I had passed him. This was so helpful and much appreciated! He handled the repair quickly and made sure that I knew, down to the minute, when I could drive safely.
Elizabeth D., Elk River 12/06/2018
I was so impressed with the service I received from your company. The customer service was great; from the gals at the desk to the guys in the back!
David G., Sauk Rapids 12/06/2018
Awesome customer service!
Janet G., Inver Grove Heights 12/06/2018
Everything was scheduled and taken care of perfectly. I couldn’t be more pleased with your work.
Stephanie D., Inver Grove Heights 12/06/2018
Mitchell was a great technician; he seemed very well trained and knew what he was doing. An overall great experience.
Garrett C., Sartell 12/05/2018
Very professional, thorough, efficient and pleasant. I’m perfectly satisfied and would highly recommend. City Auto Glass to anyone who needs such service.
Richard B., Duluth 12/05/2018
I had two services completed beyond my expectations! The first service was because of a break in; they were able to get me in mid-day and had me on my way within the time frame they quoted. The second was a scheduled windshield replacement. Once again, they completed the job within the time frame. They were very attentive and professional at the front desk while dealing with this stressed customer. They acknowledged that this was a hectic experience and reassured me that all would be taken care of, and everything was 100% and beyond!
Ann R., Bloomington 12/04/2018
What a great experience, from the first phone call to a quick appointment, and fast service. I was very pleased with your entire operation, thank you!
Charles H., Blaine 12/04/2018
I don’t know how you could provide better service. The technician was extremely professional from beginning to end.
Mike B., St. James 11/30/2018
Jon was very friendly and seemed quite competent. I would definitely return for future work in Brainerd. Thanks!
Jonathan Y., Pequot Lakes 11/30/2018
The technician told me when the work would be done and arrived sooner than expected, really good service.
Richard K., St. Cloud 11/29/2018
I was very pleased with the customer service regarding my windshield from start to finish. I felt that everything was handled very professionally and efficiently. Thanks bunches!
Janet H., Danube 11/29/2018
Fast, friendly, and quality work, what more could a person with a glass problem ask for?
Thomas Z., South St. Paul 11/29/2018
We had a windshield smashed and it was discovered as my son picked up the car to come home from college (2 hours away) for Thanksgiving break. We called at about 2p on that Tuesday and the shop was able to get my son a new windshield so he could come home that day. Awesome service by the technician, and Tanya, the customer service rep, that took my phone call.
Thomas D., Austin 11/28/2018
Michael was awesome, great communication.
Megan S., Hutchinson 11/27/2018
The staff at City Auto Glass, Wayzata were amazing. They were very polite and professional, and even offered me coffee right away. They completed the work on my car and I was very pleased with the work. I would definitely go back to have glass work completed there and probably other services as well. Overall, I was very happy.
Brian S., Maple Grove 11/27/2018
I had a very good experience with City Auto Glass, I’d recommend you to anyone.
Randal M., Monticello 11/27/2018
A very personable service person welcomed me into the business. I appreciated him and the fact that my car was done sooner than promised. Thanks for the great service!
Christine B., Golden Valley 11/27/2018
I am a former owner and now an “old” agent for the Krage Insurance Agency in Lanesboro, and this is the first time that I have used your services. All was done on time, professionally, and I am pretty happy! We do, and I will recommend.
Alton E., Preston 11/22/2018
We have used your company many times, from the office to the technicians—always a pleasure.
L & M Boiler Systems, Austin 11/21/2018
Everything end to end went well and the person who scheduled my appointment took care of all the details, gave me easy instructions, dealt with my insurance, and left me with a sense of trust. The technician who met me when I dropped the car off was very professional, explained what the problem was, assured me there would be no issues, and completed the repair ahead of schedule. It was a worry-free process from start to finish.
Mario N., Excelsior 11/20/2018
Everyone there was great. I got the times mixed up and when they called me the lady on the phone was very friendly and understanding. It was awesome, they still got me in!
Sheila B., South St. Paul 11/20/2018
Excellent service and close to home. On time, fast, good customer service and a convenient location!
Dianne P., Apple Valley 11/20/2018
I was called to set up an appointment the same day I submitted my claim to my insurance. Great customer service.
Tony & Lynn J., Bemidji 11/19/2018
I called in the morning and shortly after noon my new window was installed and my chip in the windshield was repaired as well. Excellent service, I’m extremely satisfied!
Nadine F., Roseville 11/17/2018
I have worked with City Auto Glass in the past. One reason I chose them the first time was that the owners’ names were in their ad. That made me think they stood behind their work. I have always been happy with the work and service I’ve received.
Laura B., North Mankato 11/14/2018
The tech was on time at my garage, called ahead, and was well prepared. He performed the windshield replacement in a professional manner. I’m very happy with the work!
Alfred H., Grand Marais 11/13/2018
It was all around amazing service. I’ve never had to deal with replacing a windshield and my service couldn’t have been any better! The windshield that was installed had a flaw, and I understand that can happen. I was told right away, and they immediately called in a new one for me! Thanks, great service.
Kim W., St. Cloud 11/13/2018
The installer was awesome. There were about 2 inches of snow and he called to inform me that due to the weather, he would arrive closer to the end of my time window. He also called when he was on his way and arrived at the time that he stated. If I were you, I would do everything in your power to keep him happy (a nice bonus/pay raise). I believe it was Mike who did the installation.
Kyle W., Melrose 11/13/2018
Absolutely great experience. I dropped my truck off the night before and it was done early the next morning. I couldn’t make it back before the shop closed so they gave me several options for pick-up. I couldn’t be more satisfied with the quality of work and customer service!
Juan G., Byron 11/10/2018
We’ve needed your services in the past and have always been satisfied. This time was no different—great service and excellent work from friendly and professional technicians. We are glad to recommend your company and will use you again if necessary. Thank you!
Karen P., Plainview
Fast, quality service. The customer service was excellent too and they made sure everything was squared away with insurance.
Gary & Mary F., Duluth
Everyone that I dealt with was professional and I love that the tech picked up my vehicle while I was at work and brought it back to me at work.
Samantha K., Hibbing
The great customer service exceeded my expectations. My appointment was scheduled very quickly and my time in the shop was minimal. This allowed me to continue work and not skip a beat.
Derek M., Farmington
The technician that did our windshield replacement was great! He was courteous, professional and he answered all my questions during the install. Nice Job!
Don O., Ham Lake
City Auto Glass provided TOP NOTCH service and helped me navigate the insurance process. After our home and autos were hit by a tornado, they got me back on the road ASAP and took the stress out of our crisis!
Gary S., Granada
Everything about City Auto Glass, Willmar exceeded expectations! I would totally use them again and recommend them to friends and family. Thank you, Mike, for making my experience smooth, professional and educational.
Bruce L., New London
I’ve had the best and the worst over the years regarding windshield replacements, and City Auto Glass is the best!
Christian P., Duluth
The guys were great. They walked me through the fact that they had an original equipment equivalent windshield instead of the factory model and asked if it would be okay to use the original equipment equivalent. That is appreciated. They got that job done in an hour—very polite and professional, well done.
William S., Apple Valley
I have been an Insurance Agent for 18 years… I would highly recommend City Auto Glass, St. Cloud to all of my family, friends, and insureds.
Patricia B., Ironton
Seamless. The process from start to finish was quick, professional and speaks volumes to the customer service provided by State Farm Insurance and City Auto Glass of St Cloud. I emailed my agent and was called by City Auto Glass of St Cloud before I read the return email from State Farm. An appointment was made for the following day and the techs showed up on schedule. They were fast, friendly and very professional. I’m very pleased with the teamwork and expertise displayed by your two techs. Thanks!
Michael K., Big Lake
Everything was done to perfection. I would recommend your auto glass service to anyone who wanted a job well done!
Arleen A., Chatfield
We were leaving town the next morning and you accommodated our schedule. We were concerned that the small nick would spread into a major crack and wanted to avoid that before leaving town. Thank you for being flexible and professional.
Dan F., Excelsior
Dylan is a true asset to City Auto Glass—great guy, professional, highly recommended!
Chris A., Wrenshall
Carter was professional, courteous, knowledgeable and friendly. Replacement of my windshield was quick.
Shelly R., Golden Valley
I was very satisfied with the quickness and professionalism that I received during my window repair experience. I would recommend City Auto Glass Hibbing to anyone looking for window replacement!
Kari M., Eveleth
I was very happy with the service. I couldn’t believe you even reinstalled my MN Pass transponder. Awesome!
Faith Z., Prior Lake
Elizabeth from City Auto Glass was very friendly, and efficient in setting up the appointment and interfacing with Ajia from State Auto Insurance Claims Office after receiving a call that same morning from my insurance agent locally. She had things set up for the call and provided some options to schedule the appointment at my convenience. It was a very efficient and professional process. When the appointment time came, the City Auto Glass installer, Leroy B., did an outstanding job of an onsite installation. An appointment came up near the end of the installation and Leroy was happy to park the vehicle in the garage and lock up behind while I was in my appointment. Everyone went way beyond the norm to be helpful and professional in their service.
Ordean H., Rochester
The overall service I received was excellent. The staff was very professional and the work on my windshield was exceptional. Great company!
Alicia B., St. Cloud
Wonderful service. I have had several windshields replaced over the years and I have always been satisfied!
Neil C., Maplewood
Tammy was fantastic. We were frustrated after someone broken into our car but due to Tammy’s calm and professional support, it was an easy solution. The gentleman that installed the new window arrived early, installed quickly and was polite. Nice job.
Steve S., Inver Grove Heights
Josh went way above what was needed when he cleaned up after completing the job. Very impressed!
Ivan M., Embarrass
I always call City Auto Glass when I need a windshield repair or replacement and have done so for years.
Donald P., Duluth
Please note that I did provide a review of City Auto Glass on Google, because I wanted you to know how impressed I was with your service. I gave you a 5 (out of 5) for the overall experience. If I ever have another chipped windshield, I’ll definitely be using City Auto Glass.
William F., Rochester
Having had 5 windshield replacements (yikes, bad luck seems to follow me when it comes to windshields) over the course of owning this vehicle I can state that this was the absolute BEST replacement I have had to date. Everything was done top notch. No loose parts and the glass is great so far. Others I have had were not as good. I can’t recommend highly enough. My next replacement will be with y’all again!
Anthony O., Woodbury
Mark and his team did an awesome job on my windshield replacement. The repair was fast and the work was exceptional. Thank you for making it a great experience.
Jeff S., Rochester
I was pleasantly surprised to see the technician waiting for me considering I was a little early. Great service.
Phillip H., Sikeston, MO
They arrived at the prescribed time, worked quickly, gave me instructions on when I could drive again or get a car wash. I am very pleased with the service, they were friendly and courteous.
Peggy T., Excelsior
The City Auto Glass staff that replaced the windshield took extreme care to make sure the work was done flawlessly. Very timely and well done. Thanks for the great work, especially on such a hot day temperature wise.
Lee S., Apple Valley
I stopped in the shop five minutes before closing and the service was outstanding. I had planned to leave town early the next day. My insurance company was contacted and the appointment was set before I left the office that evening. Immediately at the start of business the next morning the work was completed and I was able to keep my plans thanks to their prompt and professional staff.
Gregg M., St. Cloud
The replacement of my windshield was very easy to set up and taken care of completely. I just made the appointment and they took care of everything else. The technician was very thorough.
Lezlie B., Aurora
Doug was fantastic! I can’t even see where the bullseye was. Great work!
Ashley T., Minneapolis
My wife said the technician was very friendly and nice. He did a super job. This is why we only use your company for glass work!
Kyle M., Sauk Rapids
Everything was perfect! We were contacted as promised with arrival time and again when he was minutes away. He was a very efficient and communicative young man as I observed the install of the new window. I have let my insurance rep know how pleased I am with his selection of your company!
Clyde D., St. Paul
Our technician was personable, knowledgeable and really cared about the quality of his work. I even wrote his name down on my invoice so I would know who to ask for if we ever need your service again. He was fantastic.
Pamela S., Makinen
From customer service to glass installation, they take care of your every need!
Julie B., Minneapolis
We are an hour from Alex but the tech was on time. I have a newer car and I thought the glass work was a little more difficult to install but the job was well done. We had 6″ of rain last week and I don’t have a leak.
Gunard H., New York Mills
The City Auto Glass service was absolutely amazing. I filed a claim in the morning and by the afternoon the technicians had been to my house and fixed the window!
Peter Z., Hastings
The technician and customer service personnel that I spoke to were both professional and customer focused. You run a great business!
Kathleen M., Shoreview
My ratings are all based on the technician named Mike in the Willmar area; he was very knowledgeable and explained exactly what he was doing. He seemed to be very honest and told me what to expect from his repairs.
Dave G., Willmar
My glass technician was there waiting for me at the established time and finished the work in less than a 1/2 hour!
Susan S., Duluth
As an agent, I always recommend you!
Kay S., Duluth
Fast and friendly team, thanks for a quick repair. It was great that the team was able to come to my place of work to do the repair.
Greg K., Savage
The gentleman that installed my new door glass did a great job and cleaned up after himself. That was greatly appreciated.
William D., New Hope
Everything was great! The customer service person I spoke to on the phone was extremely helpful and professional
Skip N., Eagan
Amazing technician! He took into consideration my timetable and got me done in time for a little shopping; he deserves a HUGE raise!
Wayne B., Welch
Very pleasant experience from beginning to end. The folks who actually did the installation were very kind and friendly.
Kevin H., Mankato
Leroy was so very pleasant, professional, and good-natured! He explained every step of the process before starting so I knew the what and the why of replacing the glass!
Toni D., Rochester
The tech was very friendly and completed the work in less than an hour. I would highly recommend City Auto Glass if you have glass problems. Thanks for the great service.
Mark S., Rochester
Mike did an amazing job and customer service was awesome. Thanks for a wonderful job!
Bonnie M., Willmar
The chip in my windshield was repaired beautifully… can’t even tell it was done. Thanks for the great service!
Scott M., St. Paul
The service technician was wonderful, very polite, knowledgeable and timely. I would definitely use City Auto Glass again and especially request the same technician!
Madge E., Duluth
The technicians were very polite and courteous. They explained what was being done and worked in a very professional manner. I would highly recommend this company.
Lennox B., Lakeville
When I first talked to Samantha, scheduling was more than a week out for windshield replacement. We were about to take a longer trip the following weekend, and Samantha was able to schedule the appointment earlier than expected. I appreciated the extra effort that she extended on my behalf, as well as multiple calls to verify that we had the right windshield match for the number of windshield sensors in my vehicle. Extraordinary customer service!
Jonathan M., Minneapolis
This entire process was so simple. I called my insurance provider. The next day I received a call from City Auto Glass to set an appointment. The technician called to say he was on his way exactly when I was told he would be out. He was very knowledgeable, professional and had my chip repaired quickly. It looks great. Thank you to all involved!
Scott L., Eagan
Our technician was friendly and professional. He was even helping to teach a future generation of installers. Stellar work and a stellar job.
Troy M., Maplewood