Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences
We’ve needed your services in the past and have always been satisfied. This time was no different—great service and excellent work from friendly and professional technicians. We are glad to recommend your company and will use you again if necessary. Thank you!
Karen P., Plainview
Fast, quality service. Customer service was excellent too and they made sure everything was squared away with insurance.
Gary & Mary F., Duluth
Everyone that I dealt with was professional and I love that the tech picked up my vehicle while I was at work and brought it back to me at work.
Samantha K., Hibbing
The great customer service exceeded my expectations. My appointment was scheduled very quickly and my time in the shop was minimal. This allowed me to continue work and not skip a beat.
Derek M., Farmington
The technician that did our windshield replacement was great! He was courteous, professional and he answered all my questions during the install. Nice Job!
Don O., Ham Lake
Timely, professional, and quality workmanship…what else can you ask for?
Jess R., St. Charles
They far exceeded my expectations! I discovered my broken windshield at 12:02 PM as I was going to lunch and it was repaired that same afternoon before I left work!
Karen S., St. Paul
City Auto Glass provided TOP NOTCH service and helped me navigate the insurance process. After our home and autos were hit by a tornado, they got me back on the road ASAP and took the stress out of our crisis!
Gary S., Granada
Everything about City Auto Glass, Willmar exceeded expectations! I would totally use them again and recommend them to friends and family. Thank you, Mike, for making my experience smooth, professional and educational.
Bruce L., New London
I’ve had the best and the worst over the years regarding windshield replacements, and City Auto Glass is the best!
Christian P., Duluth
The guys were great. They walked me through the fact that they had an original equipment equivalent windshield instead of the factory model and asked if it would be okay to use the original equipment equivalent. That is appreciated. They got that job done in an hour—very polite and professional, well done.
William S., Apple Valley
Very easy to schedule an appointment. Quick work, thank you.
Joseph P., Duluth
I have been an Insurance Agent for 18 years… I would highly recommend City Auto Glass, St. Cloud to all of my family, friends and insureds.
Patricia B., Ironton
Seamless. The process from start to finish was quick, professional and speaks volumes to the customer service provided by State Farm Insurance and City Auto Glass of St Cloud. I emailed my agent and was called by City Auto Glass of St Cloud before I read the return email from State Farm. An appointment was made for the following day and the techs showed up on schedule. They were fast, friendly and very professional. I’m very pleased with the teamwork and expertise displayed by your two techs. Thanks!
Michael K., Big Lake
Everything was done to perfection. I would recommend your auto glass service to anyone who wanted a job well done!
Arleen A., Chatfield
We were leaving town the next morning and you accommodated our schedule. We were concerned that the small nick would spread into a major crack and wanted to avoid that before leaving town. Thank you for being flexible and professional.
Dan F., Excelsior
It was a Great experience! We had next day service and that was truly awesome! Thank you again for all your help!
Eric H., Belview
I could not be more impressed. The guys came out the same day and made it so easy.
Bryan P., Inver Grove Heights
Dylan is a true asset to City Auto Glass—great guy, professional, highly recommended!
Chris A., Wrenshall
City Auto Glass was so helpful from start to finish—kind, professional, exceptional!
Samuel S., Hutchinson
Carter was professional, courteous, knowledgeable and friendly. Replacement of my windshield was quick.
Shelly R., Golden Valley
Debbie and Kesley are very nice and were great to work with.
Don & Marsha P., Cook
I was very satisfied with the quickness and professionalism that I received during my window repair experience. I would recommend City Auto Glass Hibbing to anyone looking for window replacement!
Kari M., Eveleth
I was very happy with the service. I couldn’t believe you even reinstalled my MN Pass transponder. Awesome!
Faith Z., Prior Lake
Completed on a timely basis. Technicians were professional and helpful on how to handle the windshield after installation.
Bonita M., Wayzata
I am very satisfied. The technician was very pleasant and efficient! I appreciate the call before he came, and how he cleaned up after himself. The quick service by both the insurance company and City Auto Glass was outstanding! Thank you!
Joan L., Rosevillle, MN
Great communication and very friendly bunch. Keep it up!
Katrina L., South St. Paul, MN
Elizabeth G. from City Auto Glass was very efficient, friendly, and efficient in setting up the appointment and interfacing with Ajia from State Auto Insurance Claims Office after receiving a call that same morning from my insurance agent locally. She had things set up for the call and provided some options to schedule the appointment at my convenience. It was a very efficient and professional process. When the appointment time came, the City Auto Glass installer, Leroy B., did an outstanding job of an onsite installation. I had an appointment come up near the end of the installation and Leroy was happy to park the vehicle in the garage and lock up behind while I was in my appointment. Everyone went way beyond the norm to be helpful and professional in their service.
Ordean H., Rochester, MN
Ted did an amazing job!! He should be commended for his professionalism and attention to detail.
Katherine H., Rushford, MN
The service was great! On time, efficient, and very professional!
Rebecca Z., Winona MN
The overall service I received was excellent. The staff was very professional and the work on my windshield was exceptional. Great company!
Alicia B, St. Cloud, MN
Wonderful service. I have had several windshields replaced over the years and I have always been satisfied!
Neil C., Maplewood, MN
Tammy was fantastic. We were frustrated after someone broken into our car but due to Tammy’s calm and professional support it was easy. The gentleman that installed the new window arrived early, installed quickly and was polite. Nice job.
Steve S., Inver Grove Heights, MN
Service technicians very personable and were actually early!
Pamela G., Lakeland, MN
Josh M went way above what was needed when he cleaned up after completing the job. Very impressed!
Ivan M., Embarrass, MN
Everything was smooth and seamless, and done when promised, with good communication
Carla O., Montrose, MN
Timely, courteous, professional work all around. Thank you.
Tom M., Eagan, MN
I always call City Auto Glass when I need windshield repair or replacement and have done so for years.
Donald P., Duluth, MN
Your firm was able to get my vehicle in the next day after the damage took place. The appointment went smoothly and the work completed in a timely manner.
Lawrce L., Schroeder, MN
Everything went as promised and the work was high quality.
Terry B., Rochester, MN
Please note that I did provide a review of City Auto Glass on Google, because I wanted you to know how impressed I was with your service. I gave you a 5 (out of 5) for the overall experience. If I ever have another chipped windshield, I’ll definitely be using City Auto Glass.
William F., Rochester, MN
Very fast and very efficient and most of all friendly
William A., St. Louis Park, MN
Having had 5 windshield replacements (yikes! Bad luck seems to follow me when it comes to windshields!) over the course of owning this vehicle I can state that this was the abosolute BEST replacement I have had to date. Everything was done top notch. No loose parts and glass is great so far. Others I have had were not as good. Can’t recommend highly enough. My next replacement will be with y’all again!
Anthony O., Woodbury, MN
Let me tell you, I was giving a time in the morning that they would arrive. Usually knowing this I figure it’ll be on the end part of that time, But no, he was there earlier then I expected. Which was great, so I did not have to wait around. It also was a blazing hot day so I parked in the shade and he got to work. This guy had my cars window replaced very quickly and zero issues. He was polite and nice and he liked my car so we chatted. Over all timing and work was great. I was able to enjoy my day because his fast work. Thank you very much!! I would recommend to anyone needing a replaced window.
Anthony O., Woodbury, MN
Mark and his team did an awesome job on my windshield replacement. The repair was fast and the work was exceptional. Thank you for making it a great experience.
Jeff S., Rochester, MN
I was pleasantly surprised to see the technician waiting for me considering I was a little early. Great service.
Phillip H., Slkeston, MO
Arrived at the prescribed time, worked quickly, gave me instructions on when I could drive it or have car washed. Very pleased with service, and they were friendly and courteous.
Peggy T., Excelsior, MN
The City staff that replaced the windshield to extreme care to make sure the work was done flawlessly. Very timely and well done. Thanks for the great work, especially on such a hot day temperature wise.
Lee S., Apple Valley, MN
I stopped in the shop five minutes before closing and the service was outstanding. I had planned to leave town early the next day. My insurance company was contacted and appointment set before I left the office that evening. Immediately at the start of business the next morning the work was completed and I was able to keep my plans thanks to their prompt professional staff.
Gregg M., St. Cloud, MN
The replacement of my windshield was very easy to set up and taken care of completely. I just made the appointment and they took care of everything else. The technician was very thorough.
Lezlie B., Aurora, MN
Im pretty sure the tech tried to call me at 7:50am unfortunately I did not hear my phone. By the time I got up and moving the work was done and the paper work was on my dash, the tech had to be very quiet because my dog didn’t even bark. I had forgotten about it and therefor It was a pleasant surprise. I couldn’t even tell where the crack was. Thank you very much for an excellent job done!!!
Valerie L., Monticello, MN
Everyone that we worked with on our claim was awesome. Keep up the good work!
Michael R., Harmony, MN
I have used the same glass company for 15 years and had an early morning glass emergency with storms in the forecast. Based on a recommendation from my insurance company I called City Auto Glass @ 7:30am and was surprised to have someone answer the phone, schedule me in for the same day @ 2pm. Called me before 11am to say it was done! Very happy with the service and will recommend you all to everyone!
Kelly B., Duluth, MN
Doug was fantastic! Can’t even see where the bullseye was. Great work!
Ashley T., Minneapolis, MN
John was awesome. He showed up when he said he was going to and completed the repair quickly and efficiently. Thank you!
Rian J., Hibbing, MN
The service man John, I believe his name was, was so professional and courteous and personable. We will certainly request his services again if needed. Thank you Chris Peterson Grand Rapids
Lynn P., Grand Rapids, MN
While on vacation in Duluth, the rear window was broken on my vehicle. I called City Auto Glass in Duluth. Very friendly service and were able to get my vehicle in quickly so I could enjoy my vacation. Thank you to the team is Duluth.
Keith K., Madison Lake, MN
great job – fast and well done
Jim G., Sartell, MN
My glass tech was awesome . Wish I could remember his name ,but he deserves some props .
Michael P., Isanti, MN
My wife said the technician was very friendly and nice. He did a super job. This is why we only use your company for glass work!
Kyle M., Sauk Rapids, MN
Tech was on time, and did a nice job.
Gary H., White Bear Lake, MN
Everything was perfect! We were contacted as promised with arrival time and again when he was minutes away. He was a very efficient and communicative young man as I observed the install of the new window. I have left my insurance rep know how pleased I am with his selection of your company!
Clyde D., St. Paul, MN
Our technician was personable, knowledgeable and really cared about the quality of his work. I even wrote his name down on my invoice so I would know who to ask for if we ever need your service again. He was fantastic.
Pamela S., Makinen, MN
The technician was excellent -, friendly, professional, and communicated very positively with me both in letting me know timeline as well as explaining his work. He took extra care to prime an area where there was rust! Very thorough, thank-you!!
Mary B., Duluth, MN
Technician worked on three cars although one had originally been scheduled. Two additional cars were added once he arrived (and approved through insurance). Very timely and professional!
Mike B., Woodbury, MN
The person who called to schedule the appointment was amazing! The technician who came to my house to complete the job was amazing! All around amazing experience! I would recommend City Auto Glass to anyone.
Lisa L., Rochester, MN
Very pleasant and timely.
Sandra K., Mankato, MN
The insurance claim process was handled efficiently and required little effort from me. Came on day scheduled and the wind shield looks new again.
Jason P., Byron, MN
Vehicle wouldn’t start to move it to a convenient location for repair so tech went out of his way to replace windshield in the back of my property
Dan R., Stillwater, MN
The technician did a fantastic job and the time that he said it would take and he even went overboard and cleaning up the vehicle so that it was ready to go. His name was Jon if I remember correctly and he deserves a raise believe me what a wonderful human being.
James K., Brainard, MN
The gentleman who out my glass in was friendly, personable and very professional. It took no time at all and the quality is excellent! Thanks!
Jesse A., Stacy
It was awesome!!
Rebeckah L., Cromwell, MN
The technician that installed my windshield did a great job and quick. I would call you again. Thanks for the great job.
Roger T., Hastings, MN
From customer service to glass installation, they take care of your every need!
Julie B., Minneapolis, MN
We are an hour From Alex but the tech was on time. I have a newer car and the glass work was, I thought a little more difficult to install but the job was well done. We had 6″ of rain last week and I don’t have a leak.
Gunard H., New York Mills, MN
I was surprised how fast and professional they handled my claim .
Juan H., Duluth, MN
The City Auto Glass service was absolutely amazing. I filed a claim in the morning and by the afternoon the technicians had been to my house and fixed the window!!!!
Peter Z., Hastings, MN
The technician and customer service personnel that I spoke to were both professional and customer focused. You run a great business!
Kathleen M., Shoreview, MN
The service technician was great!!
Tom V., Willmar, MN
My ratings are all based on the technician named Mike in the Willmar area. Very knowledgeable and explained exactly what he was doing. Seemed to be very honest and told me what to expect from his repairs.
Dave G., Willmar, MN
very happy, very professional!!
John M., Stacy, MN
I was very pleased with speed to get the repair done.
Kathy L., St. Joseph, MN
The technician fully explained what the repair would be. The work was competed in reasonable time. We had damage in each of the front windows of our two cars.
James L., Wayzata, MN
Can’t find a reason to go anywhere else. Great communication and work done as promised. Very pleasant staff.
David H., Rochester, MN
My glass technician was there waiting for me at the established time and finished the work in less than 1/2 hour!
Susan S., Duluth, MN
Appreciate the technician’s willingness to answer questions and quick, efficient service.
Jesse B., Cologne, MN
Great service, on time for repairs.
Mark B., Zumbrota, MN
Prompt and genuinely nice people to do business with.
James A., Golden Valley, MN
As an agent, I always recommend you!
Kay S., Duluth, MN
Excellent service courteous tech great people I’ll call for all my glass needs thank you
Gene P., Duluth, MN
Great, quick and friendly service. Done when promised. Tech and Front office reps were all friendly and professional, even when I slept in and missed my original appointment. They worked directly with my insurance company, so all I had to do was drop it off and pick it up! No payment/claim/reimbursement nonsense. Super easy and I would definitely recommend them!
Andrea G., Inver Grove Heights, MN
Kelsey was extremely skilled and professional in handling my claim. She deserves a raise!!
John M., Duluth, MN
Fast & Friendly team. Thanks for a fast repair. Great that the team was able to come to my place of work to do the repair.
Greg K., Savage, MN
Very professional, flexible, and accommodating. Thank you!
Amanda M., Rochester, MN
It was very convenient that this could be done while I was at work
Gail D., Hackensack, MN
The gentleman that installed my new door glass did a great job and cleaned up after himself. That was greatly appreciated.
William D., New Hope, MN
I requested Andy and he was great. Speedy job and would highly recommend.
Michael M., Montrose, MN
Everything was great! The customer service person I spoke to on the phone was extremely helpful and professional
Skip N., Eagan, MN
Amazing technician! He took into consideration my timetable and got me done in time for a little shopping! He deserves a HUGE raise!
Wayne B., Welch, MN
The technicians were great. Friendly, obviously concerned with quality. What more could I ask?
David T., New Prague, MN
Very pleasant experience from beginning to end. The folks who actually did the installation were very kind and friendly.
Kevin H., Mankato, MN
Mike, the install tech, was VERY friendly, helpful, and patient with my questions. Thank you!!!
Phillip O., Hibbing, MN
Leroy was so very pleasant, professional, and good-natured! He explained every step of the process before starting so I knew what, why etc of replacing the glass!
Toni D., Rochester
The tech was very friendly and completed the work in less than a hour. I would highly recommend City Auto Glass if you have glass problems. Thanks for the great service.
Mark S., Rochester, MN
Mike W he did an amazing job Customer service was awesome Thanks for a wonderful job!
Bonnie M., Willmar, MN
The chip in my windshield was repaired beautifully… can’t even tell it was done. Thanks for the great service!
Scott M., St. Paul, MN
Great on the spot service. Didn’t need to leave my desk while at work. Communication with Technician was good! He let me know when he was coming and going. Answered all questions I had.
Ruth H., Verndale, MN
The service technician was wonderful. Very polite, knowledgeable and timely. I would definitely use City Auto Glass again and especially request the same technician!
Madge E., Duluth, MN
Customer service representative and the technician was the BEST!!! Easy to talk to, vey friendly and very helpful!!! I would recommend them to EVERYONE!!!! Thank you for the positive experience and WONDERFUL staff!!!
Karla B., Chatfield, MN
The technician was very professional, careful and did a superior job repairing the chips. He is an asset to your company
Ron N., Faribault, MN
The technicians were very polite and courteous. They explained what was being done and worked in a very professional manner. I would highly recommend this company.
Lennox B., Lakeville, MN
When I first talked to Samantha, scheduling was more than a week out for windshield replacement. We were about to take a longer trip the following weekend, and Samantha was able to schedule the appointment earlier than expected. I appreciated the extra effort she extended on my behalf, as well as multiple calls to verify that we had the right windshield match for the number of windshield sensors in my vehicle. Extraordinary customer service!
Jonathan M., Minneapolis, MN
This entire process was so simple. I called my insurance provider. The next day I received a call from City Auto Glass to set an appointment. The technician called to say he was on his way exactly when I was told he would be out. He was very knowledgeable, professional and had my chip repaired quickly. It looks great. Thank you to all involved!
Scott L., Eagan, MN
I am very pleased with your company and the representative was very good, easy to talk with and explained how long to wait and how to care for the services. I will definitely recommend your services to everyone I know who would need them. THANK YOU for the prompt and courteous service.
Peter J., Iron, MN
Our technician was friendly and professional. He was even helping to teach a future generation of installers. Stellar work and a stellar job.
Troy M., Maplewood, MN
I thought the young man who did the glass replacement was terrific… Very quick, sure moves and highly organized tools and materials. He obviously knew what he was doing and had been well trained. Beyond that, he was polite, cheerful and willing to explain what he was doing to a curious old man. I was very impressed and intended to get in touch with my insurance company to commend his work. Give that young man a raise and a new truck! Well done, sir!
Walter M., Ely, MN
The rep I spoke with to set up the appointment was awesome. She was very pleasant and easy to talk to. I like that they come to you and the work is done while you are working… very good business!
Clint W., Geneva, MN
The day of our appt, the service tech phoned to confirm the appt. He was informed the vehicle was available anytime that day and they came early, which was very nice. Thank you. Good service.
John N., Chisholm, MN
Josh did a fantastic job. Josh not only installed the window which looks great, but he took the time to clean up the broken glass both inside and outside the vehicle. I am extremely pleased with his service. Thanks
Rick R., Hibbing, MN
I have used City Glass three times and they are always very good.
Randi V., Park Rapids, MN
The technician was very friendly. He did the service in a timely manner, which allowed me to go about the other things I had planned for the day. Thank you
Michael S., Ramsey, MN
We were very impressed with the professionalism of the technicians, the quality of the work, and the promptness of service! We would highly recommend City Glass to anyone! Thank you!!
Kathleen G., Bloomington, MN
Excellent process (with Insurance Co rep on the phone with you while I made the appointment). The installation was fast and very well done – no issues. Nice job.
Tom F., Edina, MN
My whole experience was great! My windshield was replaced two days following my claim and I didn’t have to leave my driveway.
Stacy S., Winona, MN