Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences
The City Auto Glass service was absolutely amazing. I filed a claim in the morning and by the afternoon the technicians had been to my house and fixed the window!!!!
Peter Z., Hastings, MN
The technician and customer service personnel that I spoke to were both professional and customer focused. You run a great business!
Kathleen M., Shoreview, MN
The service technician was great!!
Tom V., Willmar, MN
My ratings are all based on the technician named Mike in the Willmar area. Very knowledgeable and explained exactly what he was doing. Seemed to be very honest and told me what to expect from his repairs.
Dave G., Willmar, MN
very happy, very professional!!
John M., Stacy, MN
I was very pleased with speed to get the repair done.
Kathy L., St. Joseph, MN
The technician fully explained what the repair would be. The work was competed in reasonable time. We had damage in each of the front windows of our two cars.
James L., Wayzata, MN
Can’t find a reason to go anywhere else. Great communication and work done as promised. Very pleasant staff.
David H., Rochester, MN
My glass technician was there waiting for me at the established time and finished the work in less than 1/2 hour!
Susan S., Duluth, MN
Appreciate the technician’s willingness to answer questions and quick, efficient service.
Jesse B., Cologne, MN
Great service, on time for repairs.
Mark B., Zumbrota, MN
Prompt and genuinely nice people to do business with.
James A., Golden Valley, MN
As an agent, I always recommend you!
Kay S., Duluth, MN
Excellent service courteous tech great people I’ll call for all my glass needs thank you
Gene P., Duluth, MN
Great, quick and friendly service. Done when promised. Tech and Front office reps were all friendly and professional, even when I slept in and missed my original appointment. They worked directly with my insurance company, so all I had to do was drop it off and pick it up! No payment/claim/reimbursement nonsense. Super easy and I would definitely recommend them!
Andrea G., Inver Grove Heights, MN
Kelsey was extremely skilled and professional in handling my claim. She deserves a raise!!
John M., Duluth, MN
Fast & Friendly team. Thanks for a fast repair. Great that the team was able to come to my place of work to do the repair.
Greg K., Savage, MN
Very professional, flexible, and accommodating. Thank you!
Amanda M., Rochester, MN
It was very convenient that this could be done while I was at work
Gail D., Hackensack, MN
Polite and informative installer.
Patricia O., Silver Bay, MN
The gentleman that installed my new door glass did a great job and cleaned up after himself. That was greatly appreciated.
William D., New Hope, MN
I requested Andy and he was great. Speedy job and would highly recommend.
Michael M., Montrose, MN
Very accommodating and informative
Anders O., Crane Lake, MN
Everything was great! The customer service person I spoke to on the phone was extremely helpful and professional
Skip N., Eagan, MN
Amazing technician! He took into consideration my time table and got me done in time for a little shopping! He deserves a HUGE raise!
Wayne B., Welch, MN
The technicians were great. Friendly, obviously concerned with quality. What more could I ask?
David T., New Prague, MN
Very pleasant experience from beginning to end. The folks who actually did the installation were very kind and friendly.
Kevin H., Mankato, MN
Mike, the install tech, was VERY friendly, helpful, and patient with my questions. Thank you!!!
Phillip O., Hibbing, MN
Leroy was so very pleasant, professional, and good-natured! He explained every step of the process before starting so I knew what, why etc of replacing the glass!
Toni D., Rochester
The tech was very friendly and completed the work in less than a hour. I would highly recommend City Auto Glass if you have glass problems. Thanks for the great service.
Mark S., Rochester, MN
Mike W he did an amazing job Customer service was awesome Thanks for a wonderful job!
Bonnie M., Willmar, MN
The chip in my windshield was repaired beautifully… can’t even tell it was done. Thanks for the great service!
Scott M., St. Paul, MN
Great on the spot service. Didn’t need to leave my desk while at work. Communication with Technician was good! He let me know when he was coming and going. Answered all questions I had.
Ruth H., Verndale, MN
GREAT SERVICE! They even cleaned my floor mats. 🙂
Chalyn R., Rochester, MN
Very nice service man. Work completed about 20 minutes as promised.
Diane M., Moundsview, MN
The service technician was wonderful. Very polite, knowledgeable and timely. I would definitely use City Auto Glass again and especially request the same technician!
Madge E., Duluth, MN
Customer service representative and the technician was the BEST!!! Easy to talk to, vey friendly and very helpful!!! I would recommend them to EVERYONE!!!! Thank you for the positive experience and WONDERFUL staff!!!
Karla B., Chatfield, MN
The technician was very professional, careful and did a superior job repairing the chips. He is an asset to your company
Ron N., Faribault, MN
Robert P., Prior Lake, MN
The technicians were very polite and courteous. They explained what was being done and worked in a very professional manner. I would highly recommend this company.
Lennox B., Lakeville, MN
Did a great job.
John S., Grand Rapids, MN
Couldn’t be happier…thanks City Auto Glass…
CL D., Bloomington, MN
Technician had tons of experience and very professional!
Ben K., South Saint Paul, MN
Easy, painless, fast, and worked with my hectic schedule. Many thanks!
Marc S., Chanhassen, MN
When I first talked to Samantha, scheduling was more than a week out for windshield replacement. We were about to take a longer trip the following weekend, and Samantha was able to schedule the appointment earlier than expected. I appreciated the extra effort she extended on my behalf, as well as multiple calls to verify that we had the right windshield match for the number of windshield sensors in my vehicle. Extraordinary customer service!
Jonathan M., Minneapolis, MN
All in all, a smooth, timely claim and glass repair.
Stephen Z., Oakdale, MN
Fast friendly service.
Sandy C., Ramsey, MN
This entire process was so simple. I called my insurance provider. The next day I received a call from City Auto Glass to set an appointment. The technician called to say he was on his way exactly when I was told he would be out. He was very knowledgeable, professional and had my chip repaired quickly. It looks great. Thank you to all involved!
Scott L., Eagan, MN
Matt was a great tech
Dale D., Remer, MN
I am very pleased with your company and the representative was very good, easy to talk with and explained how long to wait and how to care for the services. I will definitely recommend your services to everyone I know who would need them. THANK YOU for the prompt and courteous service.
Peter J., Iron, MN
My technician was very straightforward and professional.
Deborah R., Stillwater, MN
Our technician was friendly and professional. He was even helping to teach a future generation of installers. Stellar work and a stellar job.
Troy M., Maplewood, MN
I thought the young man who did the glass replacement was terrific… Very quick, sure moves and highly organized tools and materials. He obviously knew what he was doing and had been well trained. Beyond that he was polite, cheerful and willing to explain what he was doing to a curious old man. I was very impressed and intended to get in touch with my insurance company to commend his work. Give that young man a raise and a new truck! Well done, sir!
Walter M., Ely, MN
The rep I spoke with to setup the appointment was awesome. She was very pleasant and easy to talk to. I like that they come to you and the work is done while you are working… very good business!
Clint W., Geneva, MN
The service technician was very professional and courteous.
Michele L., Hugo, MN
Thank you…you guys know how to do it right!
Susan C., Prescott, WI
The day of our appt, the service tech phoned to confirm the appt. He was informed the vehicle was available anytime that day and they came early, which was very nice. Thank you. Good service.
John N., Chisholm, MN
Josh did a fantastic job. Josh not only installed the window which looks great, but he took the time to clean up the broken glass both inside and outside the vehicle. I am extremely pleased with his service. Thanks
Rick R., Hibbing, MN
I have used City Glass three times and they are always very good.
Randi V., Park Rapids, MN
The technician was very friendly. He did the service in a timely manner, which allowed me to go about the other things I had planned for the day. Thank you
Michael S., Ramsey, MN
I asked my Insurance man and he recommended but said I could go where ever I wanted. Got a 2nd opinion from one of my customers and he recommended you. The whole experience was easy. Lisa was awesome to work with.
Bruce T., Rochester, MN
Great service, on time and very friendly staff.
Ryan K., Burtrum, MN
I was very impressed.!!
James L., Cannon Falls, MN
We were very impressed with the professionalism of the technicians, the quality of the work, and the promptness of service! We would highly recommend City Glass to anyone! Thank you!!
Kathleen G., Bloomington, MN
Our service tech was outstanding.
Jess S., Winona, MN
Excellent process (with Insurance Co rep on the phone with you while I made the appointment). The installation was fast and very well done – no issues. Nice job.
Tom F., Edina, MN
My whole experience was great! My windshield was replaced two days following my claim and I didn’t have to leave my driveway.
Stacy S., Winona, MN
They came to my home and completed the work right in the garage! Done in 30 minutes! Quality work!
David T., Mankato, MN
The installer was very courteous and friendly. Had the cracked windshield out and replaced in about thirty minutes!
Brad H., Robbinsdale, MN
My experience at City Auto Glass was excellent! They finished my windshield repair within an hour! Very quick and was impressed with the results. Would recommend!
Crystal W., Duluth, MN
No hassle 1 call from insurance company and it was set up. No running around getting quotes. They found me!!
Howard S., Arlington, MN
Awesome job! Your service technician went WAY OVER AND ABOVE normal service. My family could not be any happier!!!!!
Gerald H., St. Paul, MN
Was very impressed with the technician.
Karen S., Little Falls, MN
THANK YOU so much! We couldn’t have been more satisfied with the workmanship, the professionalism and the time taken.
Mary T., Little Canada, MN
Technicians were great – fast, quick and very pleasant!
Gretchen J., Farmington, MN
We thought the agent sent was respectful friendly & very efficient…thank him & thank you for your servicing our vehicle
Ann Y., Pine City, MN
Very smooth process.
Robert W., Shoreview, MN
Very happy thank you for a job well done
John B., Little Falls, MN
City Auto Glass was prompt, professional and did exceptional work. The technician showed up when he said he would and was professional and courteous. The work was done well and I was on my way!
Paul O., St. Louis Pk, MN
Outstanding service! I wanted the glass put back in a day ahead of schedule and they accommodated me with no hassle. A + + +
Greg J., Duluth, MN
The technician was very friendly and knew what he was doing. I am very careful with my vehicles and he had great respect for the vehicle as he did his work. Most people lean on cars and don’t know how to respect a vehicle.
Sherry L., Willmar, MN
Scheduling was easy, work was completed on time and the work was excellent!
Kristina L., St. Paul Park, MN
On time, work completed quickly and very satisfied.
Scott L., Burnsville, MN
The technician was running late due to a previous install running long but called me and made sure the timing was not an inconvenience. He was clean, professional and left my car and garage sparkling clean. I was very happy with the scheduling, the install and the overall service.
Stephanie B., Chaska, MN
Great service, great communications. Friendly staff. Super fast and quick. Windows repaired under 2hrs.
Gaolee T., Inver Grove Heights, MN
You came when you said you would. You finished before the time you quoted. Very happy with the work
Jody S., Apple Valley, MN
Very good and knowledgeable technician
Tabor H., Two Harbors, MN
Thank you for the excellent scheduling, follow thru and professional job
Robert C., Ely, MN
Your tech was very efficient, very good.
Robert F., Minneapolis,MN
Extremely efficient and done with a smile thanks guys
Sarah F., Duluth, MN
I watched through my office window as the technicians did the work. They were efficient and speedy. And the work was well done. Thanks so much.
Henry D., Soudan, MN
Great people. Kept me informed of the process at all points
John K., St Cloud, MN
Extremely easy fix –in today’s world that NEVER happens- friendly service also – so glad to see that good customer service is still out there – it’s very rare!!! Thanks for all – I will use your company every time and recommend you to others:)
Tracy J., Hill City, MN
No issues at all. The installer was super friendly and explained everything he’d be doing. He did an awesome job!
Scott N., Oakdale, MN
Great job. They picked my car up at my home said that it would hour half to get it done and they kept their promise.
Michael F., Duluth, MN
I’m an older gal and this transaction was basically handled between my insurance company and City Auto Glass. Both companies are very caring and professional. I’m totally satisfied.
Fran B., Eagan, MN
Great experience! Everyone was very friendly and professional! Thank you!
Lisa K., Duluth, MN
Jesse the technician, was very professional and did excellent work. He was personable and easy to associate with. He did a great job representing City Auto Glass!
Joe S., Two Harbors, MN
Kelsey is exactly the kind of person you want as the first point of contact for a customer. Hands down the best customer service I have received ANYWHERE in a long time. She was so friendly and knowledgeable it made the whole process worry free.
Stacy K., Duluth, MN
Was very satisfied with City Auto Glass.
James G., Inver Grove Heights, MN
Very Quick and easy process! In and Out in 30 minutes!
Michael T., Shoreview, MN
It was easy working with the office staff and the technician. They did everything they said they would.
Patricia F., Maple Grove, MN
My experience was the best by my technician. He was very friendly, prompt, and he did the job right. He had great customer service skills and was very friendly. He completed the job in the time he told me he would as well put my oil change sticker back on my windshield. I would highly recommend your service to everyone I know.
Kelly H., Sartell, MN
Super easy to arrange and the glass was replaced quickly and looks great!
Kari M., International Falls, MN
The technician who installed the glass was extremely friendly and professional. Loved that he even vacuumed the car. Nice touch!!!
Robert C., Baxter, MN
From the first call to make an appointment to the time the windshield was replaced went so smoothly…. I would definitely recommend City Auto Glass to family and friends and absolutely go back to them for any other repairs I may need in the future!
Michelle M., Duluth, MN
After the technician left my home, I immediately called the company to let them know how pleased I was with the work and professional service I received.
Brenda J., Deer River, MN
Technician was really friendly and the work done was great! He was really fast too! Explained all the aftercare in detail. I would highly recommend you guys!
Kathleen B., Brooklyn Park, MN
From the initial contact,technician and quality of work A+-Great job! Thank you
Sharktook Networks, Carver, MN
Very professional, introduced himself and where he was from as soon as I opened the door. Asked if it was still convenient that glass work be done. Had kept me informed about time of arrival. Would recommend
Donald S., Rochester, MN
Jean B., Pequot Lakes, MN
Friendly and efficient staff that called to set up appointment. Friendly and professional technicians who did the work. Very Satisfied, and would highly recommend your company.
Jim S., Lakeville, MN
The tech was friendly, courteous and all around AWESOME!!
Carrie V., Inver Grove Heights, MN
The service was very good. Consumer service was friendly. The technician was polite and did a great job
Bradley O., Burnsville, MN
The process was super easy. Everyone I spoke to was very friendly and courteous. The installers were prompt and accommodating. Awesome experience all around!
Michelle K., Cokato, MN
Very prompt and great communication. very professional and great work!
George G., Crystal, MN
Jessie M. is always prompt and so friendly when he stops by our home to replace a broken windshield. Thank you for the excellent service, Jessie.
Chuck H., Two Harbors, MN
Randy M., Lake City, MN
The technician did an excellent job. He was great to work with. Communication was perfect and he was very flexible with the installation time.
Mark P., Baxter, MN
My auto glass repair was done to my satisfaction and I would recommend your company to my family and friends. The men who were here were very professional. Great Job!!! Sincerely, Lola S., a satisfied customer. Have a great day.
Lola S., Grand Rapids, MN
Tremendous customer service by all I spoke with. The technician was not only very friendly and professional, but called ahead to confirm time and was actually pretty early which worked great for our plans/schedule that day.
Christopher L., Cottage Grove, MN
Great customer service! Thanks so much!
Don J., Duluth, MN
Repair was promptly and professionally done
Marion C., Two Harbors, MN
The technician who replaced our windshield was on time, very friendly, professional and did a very good job. He explained the procedure and he was very neat and cleaned up completely. Thank you for the great job.
Ronald N., Park Rapids, MN
My claim was handled with expertise and no controversy. It couldn’t have been handled any better!
Richard S., Duluth, MN
Great service and did a great job! Came right to the house and saved us so much time when we got two vehicles windshields fixed at the same time.
Sarah M., Goodland, MN
The entire thing went very smoothly. The technician explained everything to us and was very thorough. I feel he went the extra mile to make sure our job was done correctly.
Robert S., Rochester, MN
The tech who installed the glass was outstanding and professional. He was great to work with and I would recommend him to anyone. I thought he went above and beyond what I was expecting. I also would like to comment on the person taking the information over the phone. She was also great and helpful. Lastly the person delivering the glass was great.
John F., St. Louis Park, MN
Very friendly and on time! Zero hassle came to my home, no complaints!! Thank you!
Mary K., Avon, MN
I was very pleased with the service I received.
Elaine H., Verndale, MN
The nicest guy was here to do the job. He is a real keeper for your company. Would recommend him to everyone. Knows his business left-right and all around. Does this sound like I was impressed. You are right. Thanks again.
Jean F., Hickley, MN
Great customer service, from the customer service rep on the phone, to the two technicians who replaced the windshield. I was completely satisfied and would certainly recommend. Truly the Best in the Business
Robert R., Chaska, MN
The experience was great. The ladies were not only helpful, but entertaining. The technician was very informative and also was ten minutes early on finishing. Jay, the owner made sure all my accommodations were met and did it with a smile on his face, even though he was extremely busy! Great job and thank you much!
Jeremy T., Zumbro Falls, MN
Have nothing but good things to say about your company or our insurance company. Highly recommend to everyone. Thank you.
Jerry F., Proctor, MN
Quality of work was excellent, probably would have the same from national chains. At first I made the mistake trying to work with a national company, after 15 min on the phone pushing buttons on my phone ie 1 for English and so on. I still had not talked to a person. I hung up and called City Auto Glass after two rings I am talking to Debbie, she took my info and that was the last time I had to do anything. I Recommend City Auto Glass!
Terry D., Duluth, MN
I was so impressed with not only the work, but the to gentlemen that did the work. Very professional!!!
Gerald Z., St. Cloud, MN