Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences:

The communication was excellent as well as the service provided. I would call your company in the future if I had a need for glass repair. Thanks.

Hugh M., Alexandria, MN

It was so effortless on my part for the repair. My insurance company made the initial call and set up the work to be done, one call to me to set up the time and verify insurance coverage. The technician came to my home and completed the work while I was gone, one phone call to inform me of what was done and I had my repaired windshield. Easiest repair work I have ever needed to have done!

Judy S., Byron, MN

My technician was great! He went above and beyond, and made sure I was completely happy with how it turned out.

Kristine V., Maple Lake, MN

The technician was very knowledgeable and efficient at doing his job.

Dianne P., Litchfield, MN

I had a rock chip repaired. The technician was honest and realistic and said he wasn’t sure if he could fix it and couldn’t promise that it wouldn’t look any better but he did it! It looks great and is holding up well since the fix.

Jennifer F., Proctor, MN

Great response time for scheduling. Liked that the job was done at our home.

Jeffrey P., Park Rapids, MN

Fast, friendly, professional service!!

Jennifer S., St. Michael, MN

Great, friendly service.

Jeffrey T., Duluth, MN

I was impressed with the professionalism and quality of work by Chad, the technician.

John S., Northfield, MN

The windshield was installed, but there was a problem when it was windy and we were traveling at a high speed, it made a loud whistling sound. I called and it was immediately fixed and it is fine now. Thank you!

Pat B., Minneapolis, MN

Your installer, I think his name was Josh, couldn’t have been any more professional. He treated our truck as if it were his own. He obviously knew his job and went about it quickly. On top of all that he was very friendly. It’s a real pleasure to get this level of service that it almost never found today. Thank you to everyone at City Glass.

Jack & Carol W., Orr, MN

The guy was very friendly and nice!

Madison H., Inver Grove Heights, MN

Great experience & window looks perfect! I liked that the technician called ahead of time and told me the exact time he would be at my house.

Cynthia S., Appleton, MN

Great experience with you, great customer service. Truly professional, on time and done before even promised. Very comfortable waiting room.

Mary R., Savage, MN

Excellent Service!

Pete S., Burnsville, MN

Very professional, courteous, and quick.

Franklin M., Chatfield, MN

Very pleased with everything. The technician was very courteous and took pride in his work.

Charlene Y., Welch, MN


John A., Minneapolis, MN

From setting up the appointment to the wonderful service tech named Carter I’ve been nothing but pleased with the glass company I would definitely refer you in a heartbeat.

Steve A., Roseville, MN

Fast, friendly and thorough. Couldn’t have been easier.

Terry M., Little Canada, MN

I was very pleased with my windshield replacement and the installer was very helpful, friendly and very considerate of my need to know the process. Thanks!

Linda B., Brooklyn Park, MN

The technician was experienced, courteous, and friendly, I was happy to know that he had years of experience in doing this type of work. The job was done right the first time!

Bill C., Cold Spring, MN

I was very satisfied with the technician. He was very polite to us. Thank you again for the wonderful job. I certainly will let our insurance agent know. You were highly recommended to us. Thanks.

Eleanor H., Isanti, MN

My experience from the office people to the technician replacing the window was very professional. All of my questions were answered and the technician doing the work did and excellent job.

John F., White Bear Lake, MN

All the staff I contacted were friendly and professional. The technician was prompt and personable. He communicated appropriately and completed the repairs quickly and competently. He cleaned up completely and took the time to review the repairs and gain my acceptance of the repairs. I generally do not fill out surveys but my experience was outstand. I could not be more pleased with the transaction.

Gary V., Ramsey, MN

Very pleasant people to work with.

Diane A., Breezy Point, MN

You are the only glass company I have used for several decades.

James E., North Oaks, MN

The technician was very cordial and answered all my questions professionally. He was friendly, and easy to talk to.

Charolette W., St. Paul, MN

The technician made sure I had the right glass installed in my new car by making sure the quality was as it should be.

Roseanna E., Shoreview, MN

Great work by both City Auto Glass and Acuity Insurance!

Jeff I., Shakopee, MN

The technician was so great and polite. Very impressed. My car is like brand new as promised.

Clarissa P., Lindstrom, MN

You did a great job as always.

Mark S., Inver Grove Heights, MN

I would choose City Glass to do any job of window replacement. The service was great, the technician was kind and respectful, I do recommend City Glass.

Jeff D., Bovey, MN

The service tech that did the install was great! He was customer focused and did clean, high quality work.

Lew S., Minneapolis, MN

Matt did a great job! Fast, simple, easy transaction, with excellent service and quality work!

Joey K., Park Rapids, MN

You have ALWAYS been the BEST, because you always strive to the THE BEST!!

Richard K., So. St. Paul, MN

Everyone at the auto glass were professional in helping me and quick service I’ll tell anyone I know that needs glass service.

Reynaldo H., Cloquet, MN

Technician did a very professional job. He also came on time and cleaned the work area inside and out after the windshield was replaced. It is so good to be able to see clearly again while I am driving. Thank you!

Margaret J., Eden Prairie, MN

I really liked the experience I had with both the customer service rep and the technician. This is not my first time using City Auto Glass and I have always been very satisfied.

Sean O., Minneapolis, MN

The technician was honest and very helpful. He had my best interest in mind and I really appreciated that. It took a little longer but it was well worth it. Thanks very much.

Lisa J., Apple Valley, MN

Very pleasant experience overall. Professional and courteous from everybody I dealt with.

Brian M., Prior Lake, MN

A very positive experience – courteous, professional – customer service at its best. Professional and friendly service by the technician. My experience with window repair was a pleasant experience far exceeding what I thought I would have to “deal” with. There were no issues and nice to know that some companies customer service representatives are knowledgeable, professional, friendly and make it a positive experience for the customer.

Susan S., White Bear Lake, MN

Work performed on time… very pleasant people that took all of the information and scheduling…. very satisfied.

Douglas S., Hastings, MN

Quality workmanship, on time, and knew what he was doing every step of the process.

Lawrence B., International Falls, MN

Great experience and team. The gals in the office are wonderful to work with; thorough, good sense of humor, friendly. My windshield looked like new when the tech was done and he even got some gunk off one spot that I hadn’t been able to. Awesome!

David H., Duluth, MN

I was very pleased with the friendly and professional service. From the folks at the office, on the phone to the tech installing my window. They were very accommodating and pleasant to deal with. Thank you.

Kim B, Esko, MN

As always Carl did an outstanding job, thank you!

Joseph P., Long Prairie, MN

Nice to know people still use customer service. Chad & Leroy deserve a WOW.

Michael H., Rochester, MN


Jeff S., Willmar, MN

Everything was done perfectly and in such a professional time frame. Excellent work. Thanks so much.

Amber J., Cold Springs, MN

Nice work, very professional. Love the on-site service.

Linde H., Cloquet, MN

Leroy is the best.

Steve M., Mazeppa, MN

The tech was very knowledgeable and friendly, the vehicle was completed sooner than I expected, and the results are perfect. He even vacuumed out the font of my car and it looked great when done. I drove around with a broken windshield for over a year, had I known it would be this easy I would have called right away. You came right to me so it took no time out of my day. Thank you very much!

Heidi A., Pine Island, MN

The tech. was very professional indeed. We had a problem with the style of glass and he ordered new glass and was back the next day. Very friendly young man and our dogs liked him too. Great doing business with an honest glass company!!

Robert O., Winona, MN

Mike did an amazing job on my windshield. He was very prompt and professional. I will gladly have him work on any future windshield repair and will recommend him to others. He deserves a raise!!

Paul W., Kandiyohi, MN

I think the name of the technician was Carl. He was very pleasant and personable. He did a great job and was very comfortable to be around with my two boys playing out in the yard.

Britta P., Alex, MN

Technician was very professional and did a good job. We had a pretty big chip, so the repair is still visible, but the technician explained that if I wasn’t satisfied, the cost of the repair would be applied to a new windshield.

Scott W., Otsego, MN

Installers were knowledgeable and efficient. They even washed the front windows and vacuumed the car when they finished.

Jim C., St. Cloud, MN

Great service: on time, great work (cant even see the damage). What more could we ask? Insurance handled cost and City Auto Glass handled the rest.

Harriet A., Brainerd, MN

The technician who arrived at my work was very friendly and professional. I was amazed by how quickly I received the notification email that the work was completed. I couldn’t ask for a more hassle-free experience.

Frank G., St. Paul, MN

Thank you for your professional service. Calling with a time for the install was very helpful. I will recommend you to everyone.

Susan A., Winona, MN

I was extremely impressed with the professionalism, patience and kindness of the technicians.

Polly G., Winona, MN

Keep up the good work and many thanks 🙂

Karen A., Minneapolis, MN

It was great. Effortless.

Khou Y., St. Paul, MN

Your phone representative was extremely knowledgeable and professional she expedited my encounter with the insurance company rep… made it smooth and easy.

Michael S., West St. Paul, MN

Very happy with the service and quality of work.

Tracy W., Excelsior, MN

The gentleman that replaced my windshield went above and beyond. He was knowledgeable, professional and kind.

Mary E., St. Paul, MN

We appreciate your focus on a great customer experience! Thanks.

Christine P., Shoreview, MN

The whole process went very smooth. New windshield looks great and glad to have gotten the Carlite original equipment.

Elizabeth R., Shakopee, MN

Your technician was very polite and easy to work with.

James J., Bloomington, MN

You worked very well with my insurance agency (AAA) and I had the claim completed and the glass repair appointment set up in less than 20 minutes. You had availability within 2 days and that was very much appreciated. The work was completed on time and well, with no hassle to me.

Sarah F., Minneapolis, MN

Excellent service and quality job. Thank you!

Lynn F., Woodbury, MN

Everything about this experience was fantastic, from the people to the workmanship.

Steven S., Forest Lake, MN

AWESOME job guys!!!

Julio A., Apple Valley, MN

Well done all around.

Jerome T., St. Paul, MN

Josh, the installer, was very efficient and very professional with explanations of the procedure. Quality work!!

Marilyn S., Ash Lake, MN

Your installer provided excellent service was here on time and was very courteous and friendly. Thank you.

Roger & Iris H., Apple Valley, MN

Service was prompt, courteous and friendly, with the work being done well ahead of schedule.

Robert M., Grand Marais, MN

We haven’t had to put in a insurance claim in many years. Our insurance company was great on taking care of this and City Auto Glass was great also. They contacted us immediately, set the appointment up and the technician was there when promised. He did a great job and we have no issues. I would definitely recommend City Auto Glass, Id it will be an insurance claim or not.

Steven Z., Hibbing, MN

Debbie was absolutely amazing to work with, she handled my call with the insurance company in a professional manner and was able to work around our crazy schedule to get the installation done as soon as possible. She is a real asset to your company. The installer was to my vehicle when promised and had the installation completed in a timely manner. I thank you all!

Jen G., Duluth, MN

Thank you so much!!! You’re the best!!!

Bern Y., Duluth, MN

The technician was very personable & professional!

Shelley G., Sauk Centre, MN

The person who installed the windshield was very prompt. Did a great job and acted very professionally.

Alvin S., Cloquet, MN

Everyone was very friendly and professional.

Leon G., Harmony MN

The technician was very skilled, and had a very professional personality! It was a pleasure working with him.

Jeff C., Kerkhoven, MN

The technician was very nice and professional. He would be the main reason I would recommend your company to others.

Shelley B., Stillwater, MN

So Professional! Thank you for the excellent work and customer service. The work was done exactly as promised and it looks great. Thank you!

Randal D., Corcoran, MN

The serviceman was here earlier then was expected, which was wonderful, and he was very nice. No problems at all and he parked my car back int he garage for me. VERY satisfied with everything.

Patricia C., Inver Grove Heights, MN

Technician was very nice and great service!

Scott C., Hastings, MN

Outstanding service and an awesome team of people. They explained options and made the process super easy. Extremely fast (as in “Jimmy John’s” speed) and high quality! Thank you for being so responsive, fast, and thorough – and friendly!

Doug C., Eden Prairie, MN

Smooth as Silk!

Robert A., Chaska, MN

TJ was very professional and personable. He took the time to explain to me what he would be doing, the length of time it would take and precautions I would need to take after he left such as wait time after he finished and wait time before getting the car washed. Clean up was impeccable. Excellent work.

Janet A., Maple Grove, MN

Did a great job. He did tell me I will see a little bit of the crack which I do – but don’t notice it unless I look closely. Thanks.

Jody I., Crystal, MN

I was extremely impressed by the customer service upon scheduling. She was courteous, helpful and found a time to get my window fixed in a short time. The technician called me when he first arrived AND when the job was completed to see if I had any questions and to see if I wanted my car doors locked. Awesome!!! I would definitely go back 🙂

Lynette F., Blaine, MN

Service tech was great!

Roy P., Plymouth, MN

We were very pleased with the care the technician took to clean up the large amount of broken glass inside the car. Thank you!

Don D., Apple Valley, MN

Awesome, everyone I dealt with are top notch professionals.

John T., Inver Grove Heights, MN

John did a great job and does a professional job. Setting up the appointment when calling the office was simple and she made sure to get the right windshield and made sure everything was set-up to accommodate our schedule. Thanks for a great job!

Vaarie W., Nisswa, MN

It’s unusual that companies live up to what they promise. What a nice surprise to find out that there are still a few companies that do!!!

Kelly K., Roseville, MN

Our windshield was put in very professionally! The person was very friendly and knew exactly what he was doing! He did a great job!

Joseph M., Little Falls, MN

Andrew was extremely helpful and courteous.

Danese L., Elysian, MN

Very satisfied with the replacement windshield on my truck. I was so happy that the repair specialist was able to come to me to replace it rather then having to go to a repair shop! Thanks!

Heidi F., Aurora, MN

The young man that did the work was friendly and professional!!!

Robert W., Elrosa, MN

The service technician was very good, making calls to let me know when he was arriving and he was very easy to work with. Jon was professional and efficient. I’d recommend City Auto Glass for anyone that had needs.

Gilbert T., Pequot Lakes, MN

Very professional from beginning to end. Couldn’t be more happy with my glass replacement.

Frank G., West Saint Paul, MN

Great job by Sam and his team! Will definitely recommend to others!

Chad G., Winona, MN

City Auto Glass went out of their way to accommodate us and get the job done before a trip.

Mary M., Blooming Prairie, MN

My appointment was scheduled the morning after a huge storm and the technician still arrived to fix my car. He even showed up early to fix it. Overall it was a very professional experience and he did a great job with the window repair.

Kayla P., Duluth, MN

Technician was friendly and knowledgeable. Very professional.

Diane S., Burnsville, MN

Special thank you to Jessie for her excellent customer service! Thank you to the technicians too for their great work. I appreciate the seamlessness of the entire process.

Heidi F., Rosemount, MN

We got our window replaced within 18 hours of the accident. We were very impressed with every aspect. Would highly recommend them.

Mary K., Golden Valley, MN

Great service. Your technician is top shelf!!! Really seems highly competent and simply a great person.

Jay A., Saint Cloud, MN

Great Customer Service!

Susan B., Lakeville, MN

Excellent service!

Letitia B., Minneapolis, MN

The technician was excellent and removed/reinstalled the visor on the vehicle even though I failed to mention it to the representative. Worked fast, did an excellent job, and cleaned everything up. Outstanding!

Jason L., Hopkins, MN

First rate! Thank you for a job well done.

Jonathan D., Saint Paul, MN

Work was done on date it was promised, technician was very courteous, prompt and efficient. Work was done at our residence so could not be more convenient.

Leonard H., Carlton, MN

I have used City Auto Glass over the years and have always been happy with how quick and efficient they are. They are also very personable.

Lindsey P., Cloquet, MN

Technician was very friendly and explained what he was doing. Also very aware of others needs in the area. (I live in a townhome).

Charles J., Ramsey, MN

Just want to say thank you City Auto Glass Mankato!!!!!!

Miguel A., Sleepy Eye, MN

Great experience all the way through, especially the techs, they were great workers, polite, and worked fast in what I would call about 110 degree heat.

Nathan P., Rochester, MN

Service tech on site was on time, friendly, and got it done quick. Made a rotten experience (car break-in) not quite as bad.

Don B., Maple Grove, MN

Great job! Everyone was extremely friendly and professional. I was so impressed when I saw that they were able to  save my State Park sticker and perfectly place it onto the new windshield! Thank you!

Jeanne H., Inver Grove Heights, MN

It was done in a timely fashion and with complete explanation, will all questions answered.

Larry D., Stewartville, MN

City Auto Glass, Dean especially, is a pleasure to work with. I am an insurance AGENT, I DO RECCOMMEND you to my customers. I also use you myself, as you can see. Thank you! You do a great job.

Denise S., Breezy Point, MN

Technician did an awesome job, love the fact that he came to my house which is about 15 miles from their shop. Didn’t even hear him until he was done and leaving. Would call them again.

Ryan, Brainerd, MN

New window glass looks great! Dick and Ricks was very professional and great to work for the recalibration of my lane deterrent system!

Kevin T., Vadnais Heights, MN

Your total staff from start to finish was the very best. They were so good at every detail, that a lot of other companies should review your procedure and incorporate it. It is by far the best.

Nyles K., Two Harbors, MN

Job completed when promised. Worked with my insurance company so well I didn’t have to do a thing other than make the appointment.

John B., Hugo, MN

Thank you. We appreciated the work that was done and the staff that helped get it done. Give them a bonus this year, they represented your business very well. Have a good day.

Tim L., Rochester, MN

Excellent serviceman!

Diane C., Spring Lake Park, MN

Thank you for the prompt service.

Donald H., Eagan, MN

Seamless process from start to finish with my insurance company and City Auto Glass. Technician even remembered my car from a previous visit. Repair done in a few minutes. Thank you.

Delia F., Vadnais Heights, MN

Great service, great experience. Thank you.

Lori G., Minnetonka, MN

The customer service via phone was wonderful and the technician that came out to replace my windshield was very friendly and professional. The work was done exceptionally well and I couldn’t be more pleased with the overall experience.

Tim B., Columbia Heights, MN

I love that they will come to my place of work to get the job done. So convenient!

Andrea N., Cottage Grove, MN

Your technician was very good I like that he called me when he was on the way and gave me a time. I love your window cleaner I wish I had more thank you.

Gary J., St. Croix Falls, MN

I highly recommend City Auto Glass’s professionalism, quality of work, and excellent customer service.

Robert J., Lakeville, MN