Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences:
Kevin Marshall was an awesome tech! He explained things to me when I asked him questions or when I was outside he was would tell me what he was doing or going to be doing. He picked up everything and left no mess behind! He even swept out my front floor mats! If I need or knew someone that needed glass repair or replacement, I would tell them to ask for him to do their work!! Thank you!
Notosha T., Fairmont
The technician did an excellent job, was very courteous, knowledgeable.
Rhonda G., Avon
Jon was great to work with, answered all my questions and really made sure I was fully satisfied.
Ben A., Crosby
Great customer service from the phone contact and the service tech. Thank you.
Leah W., Mound
Very professional and competent technicians. Will definitely recommend you to others.
Jilliaine H., Edina
On time, quality work. Professional. Good experience start to finish.
Jon O., Apple Valley
My first experience with City Auto Glass and I am very pleased. The technician (aka The Chip Man) who came to my home performed a quality repair to my windshield and explained to me how he would do the repair and how long it would take him to complete. I appreciated his time and professional manner. I was also favorably impressed with the customer service rep I spoke with on two occasions. She advised a window of time when the tech would be at my home and answered questions I had. Sorry I can’t recall her name. Thank you!
Vicki B., Edina
The staff at City Auto Glass were very helpful. The work was done when they said it would be done. Have recommended City Glass to several people
Carrie K., Duluth
Everything went as planned. The tech was on time, worked efficiently, was friendly and there wasn’t one negative thing I can say about the experience. We live rather far out in the country and I thought for sure I would have to take my car into town but they came all the way out to our house. Very convenient. We have two large dogs and I asked the company to make sure the tech that was doing the work stay in his car when he got to our house until I secured the dogs. He did. You would be amazed at how often that critical note does not make it onto the work order and then I have a situation where a tech gets out of his car even though there are signs everywhere and I’m trying to round up dogs as quickly as possible. This tells me when you tell this company something important the technician needs to know, they listen and it gets communicated properly. Companies that don’t have proper communication with the technician is a big pet peeve of mine.
Becky M., Babbit
Explained every thing, was on time, very professional. Clean work area and office. Good people!
Angela F., Hibbing
You all made it very easy to have the glass replaced. Thank you for the excellent service
Jean S., St. Paul
Thank you so much for the wonderful service. I’m very pleased with your ability to come to me. It was very convenient for my family. Again thank you.
Johnny W., Grand Rapids
Thank you! I had a great experience both times I needed to have my windshield replaced.
Bradley S., Duluth
Great service. technicians were top rated and explained process. Kudos!!!!
Guillermo R., Coon Rapids
Very happy with everything…from beginning to end. Easy and simple. Thank you!
Darin M., Roseville
The two gentlemen where very polite,answered our questions. Would highly recommend your company to our friends or family. Thank you for a great service!
Virginia G., Eagan
The technician was fantastic! Excellent customer service! More companies should do business this way!
Jill T., Farmington
The technician was professional, courteous, and efficient. Fantastic customer experience…
Emily D., St. Paul
I called and in less than an hour they were here and replaced my windshield. It does not get better then this! Thank you.
Scott S., Vadnais Heights
The technician waited for my brother to bring the keys to unlock the truck as I was at work and forgot to unlock it. It was greatly appreciative! Thanks for the awesome job once again!
Jared S., Duluth
The technician was so nice and accommodating…we had a “State Park Sticker” that needed to be saved and he did a beautiful job at relocating it on our new wind shield. Would highly recommend your company.
Richard N., Minneapolis
I was in the insurance industry for 28 years. I know Red Lowen and Marc Snow. The company is very professional and the staff is very friendly. Would recommend them every time….Thank you!
Debbie P., Hibbing
Our Insurance company recommended your company and I was not with the vehicle when the work was performed. However, I thought the office staff to be very friendly, thorough, and professional when setting up the appointment for our employee’s vehicle.
Go Fetsch Mechanical LLC, Minneapolis
The installation Technician was very knowledgeable, polite, and quick. The replacement operation was smooth with no impact on my daily schedule.
Russ W., New Hope
The guy that came was awesome and even installed my new window wipers that I had sitting out for when he finished. I even told him I would do it when he was done, but when he was done I went out to install them and he had already did for me. That was absolutely awesome! Thanks so much…great business!!!
John & Amy E., Duluth
The results were BETTER than I anticipated. The rep was friendly and quick and actually a bit early …very nice!
Debbie L., St. Paul
The woman who I spoke to on the phone to set-up the service was outstanding. She was incredibly nice and did everything she could to make it a smooth transaction. Excellent service!!
Julie & Larry K., Chanhassen
Thank you SO MUCH for the prompt service with my glass repair. I didn’t expect service the day of my phone call, but it came as a welcomed surprise. The service and quality were top notch. I appreciate all the effort! Thank you!!!
Jennifer S., Winsted
The two technicians that installed my glass were very knowledgeable of not the repair that they were making. They informed me of everything else they found. Rust, nicks, etc…I have never seen such good customer from the phone call down to the technicians. Thank You to City Auto Glass and to the Horace Mann insurance agency for allowing City Auto glass to complete the work. Amazing!
Tywander E., Cannon Falls
I am very satisfied with the repairs. The new windshield was clean and fit perfectly. The technician was very polite and answered all my questions.
Patricia S., Columbia Heights
The claim process and coordination between my insurer and City Auto Glass was simple and took very little time. The customer rep and technician were both professional and good-natured. The repair was done promptly and at the time scheduled. The technician explained the best way to insure the repair held up, the possible failure mode, and what to do in case of failure.
Dave C., White Bear Lake
Very friendly staff, made the claim process easy and set up an appointment right away. The technician was fantastic, he knew how to work on my 30 year old car and I was impressed by his knowledge and Skills and the workmanship. Your company is fortunate to have an employee like him who cares.
Steven K., Cotton
The technician was very friendly and very professional. I love the windshield glass. it was so clear. My granddaughter even noticed the windshield and was very pleased while driving my car.
Margaret B., Minneapolis
Overall, excellent experience in car windshield repair! My insurance company arranged for City Auto Glass to contact me to schedule the service. Repair was conveniently completed on the driveway of my residence. Super easy and hassle free! Thank you!
Michael G., Bloomington
The technician was very professional and explained what could be done. He made sure I was satisfied with the result when he was finished. Very timely!
Tracey W., Hudson
The technician answered all my questions. He also returned my call when I had more. Very pleased with the quality and speed of service. Thank you!
John G., Coon Rapids
I was very pleased with the entire glass replacement experience, from the insurance company’s cooperation to the prompt, professional, on-time actual replacement process. The customer service rep was friendly, reassuring, competent, and obviously focused on complete customer satisfaction.
Gordon P., St. Paul
Very efficient and went above and beyond to accommodate me. Very helpful on the phone and the technician was very good and very friendly-thanks!
Gary S., Shakopee
Extremely happy with the whole process from first contact through completion. Will do business with your company again, and will recommend it to my friends, A-1!
Ron F., Duluth
The gal that answered the phone and took down the information was great!!! I was at a Music Event with 25000 people and I requested to just talk to the tech, she made it happen. The tech was one of the best customer experiences I’ve ever had. He was very personable and professional, he didn’t have an easy job to get to us but made the best of it!!! I will forever do business with City Auto Glass because of them. Till the next MoonDance Jam, Thanx both of you, you helped make our weekend great when I screwed it up in the first 5 minutes!!!!
Lawrence & Ashley F., Hibbing
Everyone was great, from the customer service rep that I spoke to on the phone to the technician. I had to call and reschedule the appointment, no issue, no hassle. Travis, the technician was super! He was friendly and professional. As I was watching him work on the windshield he explained the whole process to me. I found it very interesting. The whole process went very smoothly.
David & Marion S., Woodbury
The glass replacement piece itself took time to locate, but Lisa kept at it. The technicians Leroy and another gentleman’s whose name started with a ‘S’ were professional and did a nice job installing the glass and rear view mirror. They were courteous and the work was flawless.
Evan B., Rochester
The installer was great. He was very accommodating and went out of his way to drive to our home to complete the work there. He was a great representative for your business. That is why we refer our clients to your office…Thanks for the great service!!
Kevin & Michelle B., Maplewood
Installer was very considerate, professional, polite and thorough. Quick and easy for us.
Jim G., Burnsville
We had to reschedule once due to weather but the customer service person was very helpful and got me a loaner car so I could bring the RV in rather than risk having a weather delay again. Great service!
Jennifer C., Mendota Heights
Technician Matt L was excellent. Answering questions and detailing his work, very satisfied.
Harold J., Gaylord
Angela, the business end of City Auto Glass, was kind, patient and helpful. It was above and beyond the usual customer service one expects.
Laura N., Arden Hills
Very timely and professional. I love the new windshield. They did a great job!
Patricia S., Eagan
I was very impressed with the workmanship and friendliness of the service rep. I have told family members about a referral.
Debra C., Mounds View
I expected to still have a mark left where the rock divot had been but there is nothing. He did a great job. Thank you.
Joni & Michael V., Lino Lakes
Customer Service Rep, Amanda, was very friendly and courteous. Technician, Nick, was very professional. He took time to explain repair. He was very prompt and courteous.
Michael H., South Haven
All around seamless experience from insurance rep to City Auto Glass customer service to technician. Very easy to work with and committed to providing great service. Much appreciated!
Terri B., New Ulm
Joe F, the glass installer, was very informative, professional and an all-around nice guy!
Kevin P., Burnsville
Very happy with the work and the contact with everyone involved. When the technician called he answered all my questions and even some I had not thought of. Very professional. Thanks for a great job!
Gretchen M., Forest Lake
Needed the glass repaired before the holiday (4th) weekend and they were able to get me in and serviced even though they were fully booked.
Makya H., Chanhassen
Very helpful, friendly staff. They turned a negative (me breaking the glass) into a very positive experience.
Peggy P., White Bear Lake
Within 20 minutes of talking with the customer service rep, our car was being worked on in our driveway. Within one hour and 10 minutes from our call, the car window was completely repaired and the car cleaned up. Thank you City Auto Glass for wonderful and fast service.
Barbara C., Minneapolis
Thank you for getting my window replaced so quickly and conveniently! I will definitely recommend City Auto Glass!
Judy H., Willmar
Extremely polite & efficient. I was amazed at how well it went. Thank You!
Jennifer B., Blue Earth
I called two other auto glass places…your company had my problem repaired before the other places even called me back…Thank you!!
Steve M., Eveleth
Very prompt and efficient. I can’t tell where the chip was! Thanks!!
Doris K., Duluth
Excellent 24hr response would use your service again!
Terri T., South St. Paul
Great service! Mike worked fast and was very careful with my car. I would strongly recommend City Auto Glass and Mike to all!
Jeff M., Rochester
Installers did an excellent job + quickly. Were very accommodating. Thank you- nice to see good customer service isn’t dead!
Paul F., New Ulm
I was rather impressed with their friendliness and speed of work. Thanks!
Candee M., Byron
Great great service, courteous, helpful. Can’t believe how great it was!!! Thanks.
Michelle B., Shorewood
Fast! Easy! Professional! I will recommend to others!
BJ W., Maplewood
Technician was prompt, courteous, and friendly. He explained what he was doing and worked quickly. It was a very professional job. Thank you!
Rich F., Le Sueur
He was very informative and very polite. Great personality.
Marsha D., Albert Lea
Very efficient, prompt, very satisfied.
David W., Pine Island
Installer was very informative and friendly, Would definitely use and recommend City Auto Glass again.
Bill B., Owatonna
Thank you for being so quick + accommodating! Good experience!
Sarah H., Janesville
The work performed was awesome, very professional. Great workers. Vehicle was cleaner after they were done than before.
James E., Hibbing
Very efficient, prompt, very satisfied.
David W., Cloquet
“Mark” installed replacement in approx. 40 minutes as promised! Great service from Mark and Angela.
Steve W., Bloomington
Love City Auto Glass! Easy.
Kay B., Litchfield
You were all great! Friendly & Helpful. It was a busy day for you and you replaced our window the same day it was broke. Thank you!
Nic R., Sartell