Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences:
Sadly, I had been borrowing use of this car from a generous family member and it was broken into one night recently in the downtown area. They smashed out the driver’s door window completely. After talking to the insurance agent the next morning, I was pretty amazed when someone from the glass company called ME to arrange to get the work done THE SAME DAY. Within an HOUR of when I spoke to them, I was sitting in a repair facility only a mile or two away. Within 45 minutes the work was completed and the tech was very nice and obviously did a great job. The new window works just like new, and you could not tell it from factory in appearance or it’s operation. The experience took away a lot of the pain and frustration of the situation, and instead left me with a pretty refreshing feeling about the insurance provider, the agent that handled the matter, the fact that there was no charge or deductible to pay, and the glass company they suggested obviously jumps very high for them to maintain their working relationship- which is in turn passed down to the customer in the form of fast, knowledgeable effective glass-tech service. What a refreshing experience considering the circumstances. You may use my comments, but please do not reference my name or the name of the insured.
Name withheld at customer’s request, Champlin
Your office staff were the best!
Julie N., Sauk Rapids
Above all, was fast, professional, and good quality repair work. I used mobile service so it was repaired in my garage. Technician was very polite with a smile on a pretty cold day. Thank you Lisa Y.
Lisa Y., Champlin
It was finished at the time they said it would be. It looked great and I should have done it sooner, so easy and they were so helpful, thank you all.
Steven & Donna P., Eagan
Your staff did an excellent job on my windshield. Quality work and done on time as promised.
Earl R., Duluth
Super job by everyone at the shop!
David J., Duluth
Thank you for the courteous service. The scheduling was convenient. The technician was neat, organized and did nice job. He left my truck clean. He even reattached the plastic cowl the was broken before the windshield was cracked. Thank You.
Steven B., Spring Valley
From the representative who helped me with my claim to the technician who installed my windshield this was a seamless effort on my part and the work done was by far the best I have experienced in glass replacement. Andy was very professional, did a great job and completed the work in less than the time quoted.
Bob M., Oakdale
Would come again if need be for all my auto glass.
Darmon J., Oakdale
It was great that they worked with my insurance while I was on the phone with them. One call service you gotta love it.
Cindy E., Hastings
He was friendly and so nice to talk to. And he knew what he was doing, explained stuff as he was doing it.
Gordon N., Rice
Customer service on the phone was wonderful, I got in very fast and my glass was done perfect!
Megan R., Chisholm
Friendly, courteous and completed the job on time, couldn’t ask for more than that.
Ronald K., Andover
City Glass has done work for me on previous occasions and their quality and service is always the best. Their technicians really know the business and I always feel my new windshield is better than the original.
John L., Fairmont
Jesse was great, I hope he continues to do more work around Two Harbors.
Mark S., Two Harbors
Keep up the great service, thanks!
Jeff P., Richfield
I was glad to hear from insurance company that City Auto Glass was their chosen repair center. I have dealt with your repair center for years when I was employed and I never had to worry about any repair knowing it would be done right. In the future if I need glass repair you will be the place to call. Thank-you for the service and keep up good work.
Randall & Marcia J., Duluth
Service was great – would use City Auto Glass again and would recommend to family and friends. The technician was efficient and friendly and did a great job.
Robert B., Rochester
Everyone I was in contact with was very nice, pleasant and very informative!! The facility was also clean and pleasant as well.
Susan B., South St. Paul
The office staff was extremely pleasant and helpful. Thanks for the great service.
Mitch M., Rice
Very professional and friendly people to work with.
Todd T., Spicer
Thank you for the great service!
Tom C., New Prague
The technician was prompt, courteous and knowledgeable. He came prepared for cold weather, set to work immediately and finished promptly. He was professional in every way and we were very pleased with his work.
Aaron E., Saint Peter
City Glass got my car in within 2 days. The technician was prompt, and the work was finished on time. I’ve had the new windshield for a week, we’ve taken a long winter trip and it’s given us no problems. I’d recommend City Glass to any of my friends.
John W., Minneapolis
Very nice customer service!!!
Luann B., Pine Island
Service was great, people were friendly and very professional, shop office was inviting and clean, technicians were very professional.
Susan S., Rochester
You all were great! Thanks!
Angela G., Belle Plaine
The installer was very professional and answered my questions in an helpful manner.
Stephen M., St. Paul
Job well done!
Greg H., Chanhassen
Very satisfied. Your tech was absolutely excellent. Very friendly, courteous and completed the work sooner than promised. Couldn’t be happier with the service I got!
James G., Plymouth
Seriously, great service all around. Could not be happier. Keep doing what your doing.
Jonas B., Minneapolis
Stephanie was very good about contacting me more than once if I was not able to get back to her in a day or so. She went above and beyond by getting approval from the insurance company to pay for replacing a side holder of the windshield (not sure what it is really called) that the technician pointed out was missing.
Rose Q., Andover
Quick, accurate, cost competitive and friendly service, I will call you again when the need arises!
Kevin E., Byron
You did a wonderful job and were on time, did not have to wait, that means a lot.
Mary M., Watertown
The service technicians was very pleasant and went out of their way to make the glass in an older truck work. They patched a leak and made it look great.
Brian C., Belle Plaine
My technician called & came when he said, he was very nice and polite and the job was done in a timely manner. Thank you!
Michelle W., New Brighton
I could not believe how fast they arrived to do the work. I called the insurance company to make the claim and City Glass was installing the new rear glass on a 15 year old car within an hour.
Dave P., Eagan
They called to tell me they needed my car unlocked. I wasn’t available so the technician had to leave but when I called back he was able to come back and complete the job without me having to reschedule. Extremely accommodating.
Jodell M., Maplewood
Everyone I had contact with was very friendly & helpful. The service was fantastic and very timely. Thank You!!
Harvey S., Clear Lake
I had to go to work and not be present when they installed the back piece of glass. I was notified every time someone would be at my car. The work was done on time and the guys were also super nice and polite. The work was done on time and very professional
Nicole S., Eden Prairie
Jean & Scott N., Anoka
I have used City Auto Glass in the past and have been pleased with services provided. The work done on this claim was arranged for by Uncle Dunbar’s Auto Body and the glass repair occurred while my vehicle was in the shop. Having this all taken care of at one time was convenient and helpful. The technician who contacted me regarding the service was friendly, courteous, and professional. Thank you for such an easy and pleasant experience
Robert H., Duluth
The Technician did a wonderful job.
Del S., Minneapolis
Beth was very pleasant and friendly on the phone.
Mark M., Mankato
I was very pleased with the technician – I felt as he could appreciate the amount of care I put into my vehicle and he kept the same standard for the work he was performing. A+!
Ryan C., Rochester
Very courteous service technician and customer service rep. ON TIME! Hard to say that about many services. Good job done and in a timely manner.
Barbara Z., Minneapolis
I was very pleasantly surprised with how nice and friendly everyone was at City Auto Glass and am very happy with the work that was accomplished on my vehicle’s repairs. A very good experience!!! Thank you!!!
Matt C., Jordan
Very happy with the outcome…….very satisfied!
Howard K., Randall
I was totally satisfied with the work. The work was actually done a day ahead of schedule. My technician was very very good. Highly recommended you guys will always be!
Robert M., Maplewood
The work was very professionally completed and I will always recommend City Auto Glass.
Joe R., Little Canada
My husband was with the tech when he repaired the glass on my windshield & said he was a very nice young man.
Todd G., Esko
I cant say enough about the people of City Auto Glass. They seamlessly helped me with my claim to my insurance company, and the technician that replaced my windshield was awesome. He even went as far to save the state park sticker on my old windshield. Thank you City Auto Glass!
Ryan S., Robbinsdale
Great service all the way around. This experience was very satisfying and would recommend to everyone what a great professional service was performed.
Cindy W., Little Canada
Pat, the installer, was extremely courteous and helpful. It’s never fun to have a car window smashed in – but working with City Auto Glass made the process far less stressful. I will look to City Auto Glass for future repairs.
John P., St Paul
My Technician was phenomenal. The entire process went smooth and my windshield…was Perfect. “makes me feel like I own a new car” Thanks again!
William C., Rochester
Loved the at home repair service option!
Sandy & Daniel C., Side Lake
I’m very happy with your service!!!
Steve G., Superior
Tech (Mark) did a great job, in a timely matter, while working around my schedule!
Mike C., Stillwater
Tech did a good job on install of windshield, 5 star
Roger & Suzanne J., Springfield
My daughter’s windshield was replaced in the time in that they said it would be and the technician that did the work did an excellent job, very professional. Now my husband is going up to get his windshield done. We will always return to City Auto Glass for our vehicles.
Bruce P., Duluth
Excellent technicians and person on phone! Thank you.
Sandra S., Clear Lake
The technician (Mark) did a great job!!
Patricia P., Cottage Grove
Both the Company Rep (on the phone) and the Tech were very helpful and professional. The Tech did a fantastic job! I appreciate the fact the Tech took the time to explain why my windshield probably cracked.
Charles H., Oronoco
Great service, on time and polite technician. Repair looks terrific!
Luci & Alan D., Woobury
He was almost too punctual. I allowed for an extra 15 when scheduling my appt, and as fate would have it, I was held up by a meeting. He was nice enough to wait for ME, when I’m used to the opposite in many of these situations. Plus, he was friendly and FAST. Definitely no cable guy!
Tom Z., St. Paul
Everyone there was awesome! From the setup to the install, everyone was friendly and professional. You were able to find my claim that my insurance incorrectly processed and had the job done well before my expectations. I cannot thank you guys enough.
Justin D., Chisholm
Everything went as planned and the service technician was very friendly and informative!
Molly H., Wabasha
It was very refreshing to talk to people that know customer service. Very friendly and professional.
Dale & Kathy K., Duluth
Couldn’t have been more convenient!
Ashley K., Inver Grove Heights
Jason V., Brainerd
Every person from the woman in the office to the technician was very professional. I would have no problems at all recommending your company to anyone I know.
Peter F., Maplewood
Very friendly and efficient service!
Vicky K., Eden Prairie
No problems or issues. Smooth process from start to finish.
Joe N., Plymouth
We were very pleased!
Russell H., Grand Meadow
Awesome people, very nice. On a scale of one to ten, a 15!
Scott C., Le Sueur
The technician did an excellent job cleaning up my broken window and installing the new one. He was very calm around my somewhat aggressive guard dog. This experience made the bad news of a broken window better.
Amy G., Zimmerman
Fast, professional repair and the remote service is very convenient.
Dena E., Chisholm
Made a very unpleasant experience bearable!
Kathleen P., Woodbury
Great job, answered all my questions, and had good answers. You guys are great and your work is simply the best. Keep up the Great work!
Charlie B., Duluth
Very good job. Thanks.
Terrance B., Saint Peter
Katie was very nice and the two installers were as well. Very prompt and nice thank you!!
Mark & Lorelle B., Rochester
I was hoping the repaired chip would turn out better, but I knew it was likely that it wouldn’t. It’s just too close to my direct sightline. Scheduling the replacement has been a breeze. Everyone has been great to work with.
Shannon H., Andover
Matt was a great tech – had a visit with Beth at the desk also. Todd and all of City Auto Glass went out of their way to make the experience a great one. They all went above and beyond to make my experience a pleasant one. I have not had a glass claim in a number of years – so I was surprised how smoothly it all went. I have no problem recommending City Auto Glass to all my customers.
Gary & Judy U., Elmore
I have used city auto glass twice and was really happy I did. When I talked to the insurance co. I ask for city auto glass right away. Thank you.
Jamison & Jennifer H., Lake Elmo
Quick service…professional tech.
Linda M., Sartell
Great service. The tech was very professional and did a great job. Met with me before he left to ensure I was taken care of. Thank you.
Deborah S., Waite Park
Your lead installer Tony and his co-installer treated my install with great care, making sure their was no prints or dirt on the windshield, that I knew not to wash my car for a couple of days, and to wait a period of time before driving. Also Tony vaccumed the front compartment of my car. I was very satisfied to say the least.
Donald V., St. Cloud, MN
Great job, very professional from start to finish.
Steve S., New London
The person that came to fix the windshield was friendly and professional. He explained what he was going to do and what I would need to do afterward. I was very impressed with the technician. Thanks for the follow up survey. It was such a painless experience I had planned on submitting a positive comment anyways.
Brian Y., Cook
Pleased with all aspects of repair. Amazing how well the damage was concealed.
Steve N., Mountain Iron
Especially since I didn’t get to meet the technician, I appreciated his friendly follow-up voice mail after the job was done.
Chris G., Duluth
Great job done!
Sally B., Duluth
Thank you for your service. It was nice to have you come to my car!!! Person answering phone was very positive and professional!
Lori P., Duluth
Quick and timely! I didn’t have to do anything. It was great to leave work and have a brand new windshield. It was so stress free!
Tracy K., Faribault
The representative that processed my claim was extremely helpful and made the process very easy and painless. The technician was courteous and knowledgeable.
Jennifer G., Stacy
Everyone was great and very friendly! Keep up the great work!! Thank you!!
Christopher & Lisa H., Janesville
Service & customer service were excellent!!
Patti H., Lester Prairie
It was a very good experience, very helpful and pleasant representative, workers were very good and quick!
John H., Sartell
Service was outstanding!
William Z., Park Rapids
I chose your company because many years ago the rear view mirror fell off my window and the fellow at your shop repaired it FOR FREE! When I tried to pay him, he told me just to be sure to come to your shop if ever I needed a window replaced. So I did and you did a wonderful job. Love my new shiny windshield!
Inez L., Duluth
The installer was very professional, friendly and a great representative for the company. He knew what he was doing and followed through as we needed a different windshield that was requested. He is an asset to your company….friendly, qualified staff should be valued and make the difference with regard to customer service which I will gladly pay for and recommend to others!!!
Michelle V., Rochester
Have used you every time we have had an auto glass issue over the years, and service and results have always been excellent!
Steve L., Duluth
Excellent and courteous service, arriving slightly earlier than scheduled appointment, providing a complete window replacement.
William S., Clearbrook
Over all service was great. It was raining the day the work was to be done and they called and said due to the weather they would have to set it up for the next day. They were there when promised did a great job and even vacumed my truck (which it did need). I’d give an over all score of 10. Thanks guys!
Rich S., Annandale
Excellent quality service. Included clean-up,replacement,and explaination. I would highly recommend to anyone.
Steven S., Cohasset
I am an insurance agent and refer my clients your way due the professionalism I always receive when using your company. There is a peace of mind as an agent knowing the job will be done the right way.