Your satisfaction is a top priority at City Auto Glass and we always strive to exceed your expectations. Here is what some of our customers have to say about their experiences:
Great service, on time and polite technician. Repair looks terrific!
Luci & Alan D., Woobury
He was almost too punctual. I allowed for an extra 15 when scheduling my appt, and as fate would have it, I was held up by a meeting. He was nice enough to wait for ME, when I’m used to the opposite in many of these situations. Plus, he was friendly and FAST. Definitely no cable guy!
Tom Z., St. Paul
Everyone there was awesome! From the setup to the instal, everyone was friendly and professional. You were able to find my claim that my insurance incorrectly processed and had the job done well before my expectations. I cannot thank you guys enough.
Justin D., Chisholm
Everything went as planned and the service technician was very friendly and informative!
Molly H., Wabasha
It was very refreshing to talk to people that know customer service. Very friendly and professional.
Dale & Kathy K., Duluth
Couldn’t have been more convenient!
Ashley K., Inver Grove Heights
Jason V., Brainerd
Every person from the woman in the office to the technician was very professional. I would have no problems at all recommending your company to anyone I know.
Peter F., Maplewood
Very friendly and efficient service!
Vicky K., Eden Prairie
No problems or issues. Smooth process from start to finish.
Joe N., Plymouth
We were very pleased!
Russell H., Grand Meadow
Awesome people, very nice. On a scale of one to ten, a 15!
Scott C., Le Sueur
The technician did an excellent job cleaning up my broken window and installing the new one. He was very calm around my somewhat aggressive guard dog. This experience made the bad news of a broken window better.
Amy G., Zimmerman
Fast, professional repair and the remote service is very convenient.
Dena E., Chisholm
Made a very unpleasant experience bearable!
Kathleen P., Woodbury
Great job, answered all my questions, and had good answers. You guys are great and your work is simply the best. Keep up the Great work!
Charlie B., Duluth
Very good job. Thanks.
Terrance B., Saint Peter
Katie was very nice and the two installers were as well. Very prompt and nice thank you!!
Mark & Lorelle B., Rochester
I was hoping the repaired chip would turn out better, but I knew it was likely that it wouldn’t. It’s just too close to my direct sightline. Scheduling the replacement has been a breeze. Everyone has been great to work with.
Shannon H., Andover
Matt was a great tech – had a visit with Beth at the desk also. Todd and all of City Auto Glass went out of their way to make the experience a great one. They all went above and beyond to make my experience a pleasant one. I have not had a glass claim in a number of years – so I was surprised how smoothly it all went. I have no problem recommending City Auto Glass to all my customers.
Gary & Judy U., Elmore
I have used city auto glass twice and was really happy I did. When I talked to the insurance co. I ask for city auto glass right away. Thank you.
Jamison & Jennifer H., Lake Elmo
Quick service…professional tech.
Linda M., Sartell
Great service. The tech was very professional and did a great job. Met with me before he left to ensure I was taken care of. Thank you.
Deborah S., Waite Park
Your lead installer Tony and his co-installer treated my install with great care, making sure their was no prints or dirt on the windshield, that I knew not to wash my car for a couple of days, and to wait a period of time before driving. Also Tony vaccumed the front compartment of my car. I was very satisfied to say the least.
Donald V., St. Cloud, MN
Great job, very professional from start to finish.
Steve S., New London
The person that came to fix the windshield was friendly and professional. He explained what he was going to do and what I would need to do afterward. I was very impressed with the technician. Thanks for the follow up survey. It was such a painless experience I had planned on submitting a positive comment anyways.
Brian Y., Cook
Pleased with all aspects of repair. Amazing how well the damage was concealed.
Steve N., Mountain Iron
Especially since I didn’t get to meet the technician, I appreciated his friendly follow-up voice mail after the job was done.
Chris G., Duluth
Great job done!
Sally B., Duluth
Thank you for your service. It was nice to have you come to my car!!! Person answering phone was very positive and professional!
Lori P., Duluth
Quick and timely! I didn’t have to do anything. It was great to leave work and have a brand new windshield. It was so stress free!
Tracy K., Faribault
The representative that processed my claim was extremely helpful and made the process very easy and painless. The technician was courteous and knowledgeable.
Jennifer G., Stacy
Everyone was great and very friendly! Keep up the great work!! Thank you!!
Christopher & Lisa H., Janesville
Service & customer service were excellent!!
Patti H., Lester Prairie
It was a very good experience, very helpful and pleasant representative, workers were very good and quick!
John H., Sartell
Service was outstanding!
William Z., Park Rapids
I chose your company because many years ago the rear view mirror fell off my window and the fellow at your shop repaired it FOR FREE! When I tried to pay him, he told me just to be sure to come to your shop if ever I needed a window replaced. So I did and you did a wonderful job. Love my new shiny windshield!
Inez L., Duluth
The installer was very professional, friendly and a great representative for the company. He knew what he was doing and followed through as we needed a different windshield that was requested. He is an asset to your company….friendly, qualified staff should be valued and make the difference with regard to customer service which I will gladly pay for and recommend to others!!!
Michelle V., Rochester
Have used you every time we have had an auto glass issue over the years, and service and results have always been excellent!
Steve L., Duluth
Excellent and courteous service, arriving slightly earlier than scheduled appointment, providing a complete window replacement.
William S., Clearbrook
Over all service was great. It was raining the day the work was to be done and they called and said due to the weather they would have to set it up for the next day. They were there when promised did a great job and even vacumed my truck (which it did need). I’d give an over all score of 10. Thanks guys!
Rich S., Annandale
Excellent quality service. Included clean-up,replacement,and explaination. I would highly recommend to anyone.
Steven S., Cohasset
I am an insurance agent and refer my clients your way due the professionalism I always receive when using your company. There is a peace of mind as an agent knowing the job will be done the right way.
Eric G., Mendota Heights
When my husband called to inquire about replacing my windshield, we were given a time/place of having this service done. It was replaced at my place of work, so I did not have to take time off. The serviceman was there when he said he would be. Great service! Courteous serviceman! I would definitely recommend to my family/friends.
Douglas L., St. Paul
Your technician was amazing; on time, friendly, quick and his job was better than expected! The chip, a.k.a. dent, in my windshield was deep and now it’s gone. I’d hire you guys again in a heart beat. Also, thanks for recommending the glass cleaner. I’ve never used better in my 50 years! I’ll definitely be back for more. Thank you all again. It was pleasure.
Alexandra H., St. Bonifacius
He went over and beyond. He even helped fix my moon roof, saving me from another costly repair. Now if we have problems my husband knows how to fix it. He was awesome.
Jeri P., Hanska
The techs that you sent out were very professional and friendly. Great work!!
Ryan L., Montrose
The technician was very helpful and answered my questions concerning the replacement window.
Steve B., Saginaw
Could not be any better.
Frank O., Duluth
The technicians were pleasant and did their work quickly. They explained what they did and how to take care of new windshield. They were very professional.
Ruth F., Meadowlands
Kevin Marshall was an awesome tech! He explained things to me when I asked him questions or when I was outside he was would tell me what he was doing or going to be doing. He picked up everything and left no mess behind! He even swept out my front floor mats! If I need or knew someone that needed glass repair or replacement, I would tell them to ask for him to do their work!! Thank you!
Notosha T., Fairmont
The technician did an excellent job, was very courteous, knowledgeable.
Rhonda G., Avon
Jon was great to work with, answered all my questions and really made sure I was fully satisfied.
Ben A., Crosby
Great customer service from the phone contact and the service tech. Thank you.
Leah W., Mound
Very professional and competent technicians. Will definitely recommend you to others.
Jilliaine H., Edina
On time, quality work. Professional. Good experience start to finish.
Jon O., Apple Valley
My first experience with City Auto Glass and I am very pleased. The technician (aka The Chip Man) who came to my home performed a quality repair to my windshield and explained to me how he would do the repair and how long it would take him to complete. I appreciated his time and professional manner. I was also favorably impressed with the customer service rep I spoke with on two occasions. She advised a window of time when the tech would be at my home and answered questions I had. Sorry I can’t recall her name. Thank you!
Vicki B., Edina
The staff at City Auto Glass were very helpful. The work was done when they said it would be done. Have recommended City Glass to several people
Carrie K., Duluth
Everything went as planned. The tech was on time, worked efficiently, was friendly and there wasn’t one negative thing I can say about the experience. We live rather far out in the country and I thought for sure I would have to take my car into town but they came all the way out to our house. Very convenient. We have two large dogs and I asked the company to make sure the tech that was doing the work stay in his car when he got to our house until I secured the dogs. He did. You would be amazed at how often that critical note does not make it onto the work order and then I have a situation where a tech gets out of his car even though there are signs everywhere and I’m trying to round up dogs as quickly as possible. This tells me when you tell this company something important the technician needs to know, they listen and it gets communicated properly. Companies that don’t have proper communication with the technician is a big pet peeve of mine.
Becky M., Babbit
Explained every thing, was on time, very professional. Clean work area and office. Good people!
Angela F., Hibbing
You all made it very easy to have the glass replaced. Thank you for the excellent service
Jean S., St. Paul
Thank you so much for the wonderful service. I’m very pleased with your ability to come to me. It was very convenient for my family. Again thank you.
Johnny W., Grand Rapids
Thank you! I had a great experience both times I needed to have my windshield replaced.
Bradley S., Duluth
Great service. technicians were top rated and explained process. Kudos!!!!
Guillermo R., Coon Rapids
Very happy with everything…from beginning to end. Easy and simple. Thank you!
Darin M., Roseville
The two gentlemen where very polite,answered our questions. Would highly recommend your company to our friends or family. Thank you for a great service!
Virginia G., Eagan
The technician was fantastic! Excellent customer service! More companies should do business this way!
Jill T., Farmington
The technician was professional, courteous, and efficient. Fantastic customer experience…
Emily D., St. Paul
I called and in less than an hour they were here and replaced my windshield. It does not get better then this! Thank you.
Scott S., Vadnais Heights
The technician waited for my brother to bring the keys to unlock the truck as I was at work and forgot to unlock it. It was greatly appreciative! Thanks for the awesome job once again!
Jared S., Duluth
The technician was so nice and accommodating…we had a “State Park Sticker” that needed to be saved and he did a beautiful job at relocating it on our new wind shield. Would highly recommend your company.
Richard N., Minneapolis
I was in the insurance industry for 28 years. I know Red Lowen and Marc Snow. The company is very professional and the staff is very friendly. Would recommend them every time….Thank you!
Debbie P., Hibbing
Our Insurance company recommended your company and I was not with the vehicle when the work was performed. However, I thought the office staff to be very friendly, thorough, and professional when setting up the appointment for our employee’s vehicle.
Go Fetsch Mechanical LLC, Minneapolis
The installation Technician was very knowledgeable, polite, and quick. The replacement operation was smooth with no impact on my daily schedule.
Russ W., New Hope
The guy that came was awesome and even installed my new window wipers that I had sitting out for when he finished. I even told him I would do it when he was done, but when he was done I went out to install them and he had already did for me. That was absolutely awesome! Thanks so much…great business!!!
John & Amy E., Duluth
The results were BETTER than I anticipated. The rep was friendly and quick and actually a bit early …very nice!
Debbie L., St. Paul
The woman who I spoke to on the phone to set-up the service was outstanding. She was incredibly nice and did everything she could to make it a smooth transaction. Excellent service!!
Julie & Larry K., Chanhassen
Thank you SO MUCH for the prompt service with my glass repair. I didn’t expect service the day of my phone call, but it came as a welcomed surprise. The service and quality were top notch. I appreciate all the effort! Thank you!!!
Jennifer S., Winsted
The two technicians that installed my glass were very knowledgeable of not the repair that they were making. They informed me of everything else they found. Rust, nicks, etc…I have never seen such good customer from the phone call down to the technicians. Thank You to City Auto Glass and to the Horace Mann insurance agency for allowing City Auto glass to complete the work. Amazing!
Tywander E., Cannon Falls
I am very satisfied with the repairs. The new windshield was clean and fit perfectly. The technician was very polite and answered all my questions.
Patricia S., Columbia Heights
The claim process and coordination between my insurer and City Auto Glass was simple and took very little time. The customer rep and technician were both professional and good-natured. The repair was done promptly and at the time scheduled. The technician explained the best way to insure the repair held up, the possible failure mode, and what to do in case of failure.
Dave C., White Bear Lake
Very friendly staff, made the claim process easy and set up an appointment right away. The technician was fantastic, he knew how to work on my 30 year old car and I was impressed by his knowledge and Skills and the workmanship. Your company is fortunate to have an employee like him who cares.
Steven K., Cotton
The technician was very friendly and very professional. I love the windshield glass. it was so clear. My granddaughter even noticed the windshield and was very pleased while driving my car.
Margaret B., Minneapolis
Overall, excellent experience in car windshield repair! My insurance company arranged for City Auto Glass to contact me to schedule the service. Repair was conveniently completed on the driveway of my residence. Super easy and hassle free! Thank you!
Michael G., Bloomington
The technician was very professional and explained what could be done. He made sure I was satisfied with the result when he was finished. Very timely!
Tracey W., Hudson
The technician answered all my questions. He also returned my call when I had more. Very pleased with the quality and speed of service. Thank you!
John G., Coon Rapids
I was very pleased with the entire glass replacement experience, from the insurance company’s cooperation to the prompt, professional, on-time actual replacement process. The customer service rep was friendly, reassuring, competent, and obviously focused on complete customer satisfaction.
Gordon P., St. Paul