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Customer Satisfaction

Your satisfaction is also a top priority at City Auto Glass. We always strive to exceed your expectations. Our knowledgeable Customers Service Representatives receive on-going training and claims handling updates to serve you better. We are experts at handling insurance claims and will make the claims process as easy as 1-2-3! Our NGA certified and Dow Automotive trained technicians will perform the glass repair or replacement to your vehicle following the strictest of industry standards to assure your satisfaction. They will also provide you with great communication in terms of the schedule of your appointment. Here is what past customers have to say about their experience with City Auto Glass:

Thank you for getting my window replaced so quickly and conveniently! I will definately recommend City Auto Glass!
Judy H.
Willmar


One of the best experiences I have ever had. This could not have been easier for me!
Michael D
South St. Paul


Extremely Polite & Efficient. I was anazed at how well it went. Thank You!
Jennifer B.


Excelent 24hr response Would use your service again!
Terri T.
South St. Paul


Installers did a excellent job + quickly. Were very accomodating.
Thank You- Nice to see good customer service isn't dead!
Paul F.
South St. Paul


GREAT GREAT SERVICE, COURTEOUS, HELPFUL, CANT BELIEVE HOW GREAT IT WAS!!! THANKS.
MICHELLE B.
South St. Paul


TECHNICIAN WAS PROMPT, COURTEOUS, AND FRIENDLY. HE EXPLAINED WHAT HE WAS DOING AND WORKED QUICKLY. IT WAS A VERY PROFESSIONAL JOB.
THANK YOU!
RICH F.
South St. Paul


VERY EFFECIENT, PROMPT, VERY SATISFIED.
DAVID W.
South St. Paul


THANK YOU FOR BEING SO QUICK + ACCOMADATING! GOOD EXPERIENCE!
SARAH H.
South St. Paul


YOU WERE ALL GREAT! FRIENDLY & HELPFUL. IT WAS A BUSY DAY FOR YOU AND YOU REPLACED OUR WINDOW THE SAME DAY IT WAS BROKE.
THANK YOU!
NIC R.
South St. Paul


THE TECH WAS VERY PATIENT WITH MY KIDS, WHO WANTED TO WATCH HIS EVERY MOVE.
THANK YOU!
THOMAS B.
South St. Paul


DID A GREAT JOB OF CLEANING UP AFTER HIMSELF + JOB. ON THE HOTTEST DAY OF THE SUMMER- IT WAS SO HOT.
HELLEN E.
South St. Paul


VERY PROMPT+RESPECTFUL SERVICE. THE GUYS WERE REALLY NICE + PROFESSIONAL.
CINDY F.
South St. Paul


I SCREWED UP APPT. TIME. TECH WAS SO ACCOMODATING + CURTEOUS ABOUT RESCHEDULING. I APPRECIATED HIS FLEXABILITY SO MUCH AS I DEALT WITH MY ELDERLY MOTHER!
TERRY K.
South St. Paul


This was one the most pleasnt "car" experiences I have ever had. Fast, friendly & efficient-cant ask for much more!
LORI S.
South St. Paul


Went above & beyond What I expected.
Chad S.
Brainerd


We give your service man an A+ on replacing our windshield and clean up. He did an excellent job.
Gary D.
Willmar


WORK WAS HANDLED VERY PROMPTLY + PROFESSIONALLY, OFFICE & REPLACEMENT. IT WAS GREAT!
LINDA F.
Willmar


THE INSTALLER EVEN TOOK CARE OF A STAIN ON THE INTERIOR THAT HE DIDN'T MAKE! HE WENT ABOVE & BEYOND, YOU DON'T SEE THAT OFTEN THESE DAYS.
JENNIFER L.
South St. Paul


APPRECIATED THE PROMPTNESS OF SERVICE- TECHNICIAN WAS VERY HELPFUL AND FRIENDLY.
KATHY G.
South St. Paul


CITY AUTO GLASS DID AN AWSOME JOB ON MY VAN. I WOULD RECOMMEND THEM TO ANYONE! GREAT JOB!
RICHARD O.
Willmar


CITY AUTO GLASS - ST. CLOUD ARE THE BEST! WE HAD THEM TWICE FIX GLASS ON OUR VEHICLES. ALWAYS GREAT SERVICE AND GREAT PEOPLE.
REBECCA K.
St. Cloud


I CAN'T SAY THANK YOU ENOUGH! YOU WERE SO KIND WHEN I CALLED.. EVERYONE WAS AWESOME!!! THANK YOU!
PAULETTE S.
St. Cloud


HE DID A NICE JOB - EXPLAINED WHAT HE WAS DOING AND SHOWED ME A COUPLE OF ERRORS THAT WERE DONE ON A PREVIOUS REPLACEMENT.
JOHN C.
Albert Lea


THE PERSON WHO DID THE WINDSHIELD WAS VERY NICE AND THOUROUGH ON HIS WORK, WENT OUT OF HIS WAY TO MAKE SURE THE JOB WAS DONE RIGHT..BEST PERSON WHO HAS DONE MY WINDSHIELD.. GREAT EMPLOYEE YOU HAVE.
KAREN B.
Rochester


MARK IS A REAL PROFFESIONAL! I OBSERVED HIM REMOVE THE GLASS.. HE KNOWS HIS ONIONS! THANKS.
BILL F.
South St. Paul


VERY IMPRESSED WITH CSR & TECHNICIAN. ITS NICE TO SEE CUSTOMER SERVICE STILL EXISTS
MN NATIONAL GUARD
South St. Paul


EVERYTHING WENT VERY SMOOTH FROM INITAL PHONE CALL TO THE INSTALL. VERY PLEASED, THANK YOU - GREAT JOB.
SANDRA J.
South St. Paul


IT WAS VERY GOOD & HE WAS A VERY NICE MAN. ALSO THE GAL'S IN THE OFFICE WERE REALLY NICE! THANKS. THEY WENT OUT OF THERE WAY TO DO THE BEST FOR ME.
MARY JEAN G.
South St. Paul


VERY PROFESSIONAL AND NICE PEOPLE TO DEAL WITH. EXCELENT SERVICE!
DEB S.
South St. Paul


I WAS IMPRESSED BY THW TECHNICIAN'S ATTITUDE. HE LEFT IT LOOKING NEAT & CLEAN.
ELMER W.
South St. Paul


THANK YOU FOR BEING WILLING TO BRING THE B LAGER TO YOUR SHOP ON A STORMY DAY AND NOT HAVING TO RESCHEDULE.
MARK P.
Willmar


I WAS VERY PLEASED WITH THE FAST TURN AROUND ON GETTING THE WINDSHIELD. THE GENTLEMAN WHO CAME OUT WAS A PLEASURE TO WORK WITH..
JACOB F.
South St. Paul


GIVE YOUR TECHNICIAN A RAISE. HE WAS EXCELLENT..10++, I FED HIM CHILLI :).10++ 2ND TIME ON THIS CAR.
JUDY G.
South St. Paul


HE WENT OVER AND BEYOND BY TELLING ME I HAD A LOW TIRE AND HOW MUCH TO PUT INTO IT..THANKS
SARAH M.
St. Cloud


SO HAPPY I SELECTED YOUR BUSINESS ONCE MORE BECAUSE YOUR SERVICE AND PEOPLE ALWAYS DO A GREAT JOB!
YVONNE&RUSSELL S.
Duluth


I'VE NEVER HAD SUCH A GOOD EXPERIENCE WITH AUTO CLAIM/REPAIR LIKE THIS..
KANDY H.
South St. Paul


I like having the printed material regarding "safe drive away" + chip repairs. It is very helpful.
James P.
Rochester


GREAT JOB! I WOULD DEF. RECOMMEND TO FAM & FRIENDS- THAMK YOU!
ELIZABETH P.
South St. Paul


CITY AUTO GLASS HAD GREAT CUSTOMER SERVICE. THEY ALL WORKED WELL TOGETHER AS A TEAM TO GET THE JOB DONE! THANKS
ANDREW P.
St. Cloud


THE ONLY GLASS BUSINESS WE GO TO!!
SAM R.
Duluth


I TELL EVERYONE I KNOW. ALWAYS PROMPT.ALWAYS PLEASANT. I AM VERY PLEASED!
BERNIE Z.
Hibbing


VERY COURTEOUS AND PROFESSIONAL. ANSWERED ANY AND ALL MY QUESTIONS I HAD.
NEAL T.
South St. Paul


FROM THE CSR REP. TO YOUR VERY PLEASANT TECHNICIAN. I GIVE YOUR COMPANY A A+ THANK YOU!
PHYLLIS W.
South St. Paul


QUICK, EFFICIENT SERVICE! I APPRECIATE THAT YOU'LL MAKE HOME VISITS FOR SERVICE WORK.
LESLIE L.
South St. Paul


I APPRECIATED THE CONVENIENCE OF HAVING THIS DONE @ PLACE OF EMPLOYMENT. VERY CONVENIENT PROCESS W/O INTERUPTION. THANKS!
HEIDI J.
South St. Paul


Everybody I dealt with, from office staff to repair technician were friendly, helpful and seemed grateful for the business "Nicejob" Excellent work
JOEL K.
South St. Paul


Vern was so awesome! He explained everything thoroughly and even fixed a problem that was there before from a previous installer.
Billie Y
Mankato


They went above and beyond. My car wouldn't start so I could not make it to my appointment on time. I needed to have this done that day because I was leaving to go out of town that night. They came over with jumper cables and picked it up to get the job done on time for me! THANK YOU!!
Chuck N
Duluth


Prompt& efficient! Erik was very courteous & I will definitely recommend to others!
Linda W.
South St. Paul


Thank you for the wonderful service. Your tech was very courteous and did a great job!
Cheryl K.
South St. Paul


Nicely Done-Pleased with the work and entire process on getting the work done.
Thanks!
Craig B.
South St. Paul


"Mark" installed replacement in approx.40 minutes as promised! Great service from Mark and Angi.
Thank You!
Steve W.
South St. Paul


The work performed was awesome very professional. Great workers. vehicle was cleaner after they were done than before.
James E.
Hibbing


Installer was very informative and friendly, Would definitely use and recomend City Auto Glass again
Bill B.
Owatonna


He was very informative and very polite. Great personality.
Marsha D.
Albert Lea


Fast! Easy! Professional! I will recommend to others!
BJ W.
Albert Lea


I was rather impressed with their friendliness and speed of work. Thanks!
Candee M.
Byron


Great service! Mike worked fast and was very careful with my car. I would strongly recommend City Auto Glass and Mike to all!
Jeff M.
Rochester


Very prompt and efficient. I can't tell where the chip was! Thanks!!
Doris K.
Duluth


I called two other auto glass places...your company had my problem repaired before the other places even called me back...Thank you!!
Steve M.
Eveleth


Andy was very knowledgeable, friendly, and efficient. He even did some extra repair work while he was here. Outstanding service!
Kay F.
Stillwater


The service man called with the time he would be to our house; was there promptly; fixed the windshield in expert fashion. He was courteous and pleasant. We are definitely pleased!

James S.
Buffalo